Lithia Chevrolet of Redding - Service Center

Service department is lacking in communication skills. My vehicle is still under warranty. I brought my car in for repairs and an oil change. I was called the next day to say it was finished. I drove up My vehicle is still under warranty. I brought my car in for repairs and an oil change. I was called the next day to say it was finished. I drove up to Redding from Red Bluff to pick up my car. As he's giving me the speal about this wonderful survey I noticed that no, the car wasn't done. The employee in service apologized and said the parts weren't due in until the beginning of the next week. A few days later on a Saturday we got a call saying the car was finished. We said are you sure, the parts weren't due in until next week. The employee on the phone said he was wrong the car in fact wasn't done. Again. I then called the following Wednesday to see if was done yet the employee said yes it had been done since Saturday and apologized for not calling. As much as I appreciate the rental, the car wash and the friendly staff, your service department is lacking in communication skills. More

The service was performed well!! It appears that the service writers are well versed to offer higher cost repairs and increase basic service costs when clients enter. This policy is It appears that the service writers are well versed to offer higher cost repairs and increase basic service costs when clients enter. This policy is not always productive. The reason, I know many myself included, avoid dealerships for basic service. The reason is not that additional cost are warranted or not, WHAT they do is increase the lenght of stay that a client with limited time can remain. In many cases the estimated waiting time was increased by more than 100%. Reasons like this are why Quick Lube remain in service. It would appear that to improve your income and botton line some study should be made to find a solution that benefits the dealer and customer. I am sure there is a solution. More

Service n management great,detailer not so much I'm always happy with Lithia,my salesmen was great,Brian servicemen Fantastic, GM awesome their detail guy left alot to be desired. Broke my mirror n I'm always happy with Lithia,my salesmen was great,Brian servicemen Fantastic, GM awesome their detail guy left alot to be desired. Broke my mirror n rather than point it out or fix it just left it n gave me my car as if nothing was wrong. Paid close to $300 for gold detail n had to send it back twice. So no I'm not happy nor will I ever have my car detailed there again. HOWER Lithia isn't one person. As to the rest of services yes I'll be back and would recommend Lithia to anyone for any service except detail work. More

Very helpful The service people go out of their way to make you comfortable and advise you of any recalls, what to expect, what service will be needed and when. Th The service people go out of their way to make you comfortable and advise you of any recalls, what to expect, what service will be needed and when. The waiting room is a nice place to wait. More

Thank you Lithia My car suddenly developed a coolant leak the evening before I was supposed to go out of town for a week. Lithia got me in first thing the next morning My car suddenly developed a coolant leak the evening before I was supposed to go out of town for a week. Lithia got me in first thing the next morning, even though it was a Saturday. They didn't have the part to fix the problem. So they agreed to keep the car and fix it while I was gone. I picked it up the day I got back. The repair was done and they had even washed and vacuumed the car. More