Litchfield Ford

Fantastic Russel Haas is a fantastic salesman and person, he answered all of my questions and made the car buying experience painless and flawless. Highly recom Russel Haas is a fantastic salesman and person, he answered all of my questions and made the car buying experience painless and flawless. Highly recommended!! More

Excellent buying experience No pressure...excellent experience...worked with us to make the deal....the way it should always be! We will be back. We had a bad experience at anoth No pressure...excellent experience...worked with us to make the deal....the way it should always be! We will be back. We had a bad experience at another dealership, but Litchfield Ford made it painless. Russ/Stan were great... a pleasure to work with! More

Smooth as silk... Excellent experience as always....Had my truck in for service and decided to purchase a new/used 2017 Ford F150. The transaction was flawless! Love my Excellent experience as always....Had my truck in for service and decided to purchase a new/used 2017 Ford F150. The transaction was flawless! Love my Truck!! Very pleased with how smooth everything went from speaking with Brian to the test drive with Jeff and finally the meeting with Stan. Litchfield Ford is awesome! More

Amazing customer service Love my new car, and happy the process of buying a car was so easy and stress free, all the staff was very helpful and friendly. Love my new car, and happy the process of buying a car was so easy and stress free, all the staff was very helpful and friendly. More

CARS FOR FREE! Just kidding:-) A VERY Pleasant, patient and helpful Staff! It was a wonderful atmosphere. Every staff member could not have been nicer! Attentiveness Just kidding:-) A VERY Pleasant, patient and helpful Staff! It was a wonderful atmosphere. Every staff member could not have been nicer! Attentiveness, patience, careful attention every step of the way and a sense of humor is what we found, every visit. Our sales rep Russ refused to let us adopt him. He was precisely tuned into to every thought we had. He is a fantastic knowledge base to say the least about this hard working, delightful young man. And God bless him for all he had to bear with by my lack of car purchasing experience! Understanding your customer is rule number one in any business and every effort was made by all to do so. The girls at the service desk, Audrey, no matter who we dealt with, we were impressed by their willingness to accommodate. Also, having little knowledge of cars and purchasing, I had my 22 thousand questions answered even when requiring repetition. Shall I rave on? The selection of cars was ok for the size of the it lot. Thus far happy with the purchase and would gladly return for the next one and will! ( you have been fairly warned Brian! Lol) Dealerships have changed quite a bit from years ago. You can expect difficulty in getting quoted price to go down. Not the dealer’s doing but EVERYTHING costs you more so be sure to do your planning ahead. Fees were all explained clearly. There are no perks these days so if you want anything added or “thrown in” it is not happening with any of the car dealerships I have spoken with recently. I do miss the old days! All almost said, lol, I am happy to have become a customer at this dealership and so far, I plan on conducting All of my car purchases here. Corporate amerika is what it is, BUT I HIGHLY RECOMMEND THIS DEALERSHIP! THANK YOU ALL! More

Transit 250 Van They where great to deal with. Great price and quick service. They has the vehicle ready for pickup and paperwork was painless. I would recommend them They where great to deal with. Great price and quick service. They has the vehicle ready for pickup and paperwork was painless. I would recommend them.. More

truck purchase Even though the weight of paper has to equal the weight of the vehicle everything was explained completely. Russ Haas is quite knowledgeable regardin Even though the weight of paper has to equal the weight of the vehicle everything was explained completely. Russ Haas is quite knowledgeable regarding the vehicle and all the functions and had no problem explaining all the functions of the electronics to this dinosaur. Have dealt with this dealership for years and continue to return. More

Great experience and an amazing salesman Steve! Thanks Steve for making our truck buying experience wonderful and easy! I normally dislike car salesman (sorry)...but Steve was a pleasure.thanks agai Thanks Steve for making our truck buying experience wonderful and easy! I normally dislike car salesman (sorry)...but Steve was a pleasure.thanks again it was a pleasure doing business with you. More

Worth the drive to Litchfield, from Western MA Drove down to Litchfield Ford to test drive a 2016 Ford Escape advertised online. Russ Haas at the dealership showed me the vehicle and accompanied me Drove down to Litchfield Ford to test drive a 2016 Ford Escape advertised online. Russ Haas at the dealership showed me the vehicle and accompanied me on the test drive. He was very helpful in showing me the various features of the Escape. Back at the showroom we were able to negotiated terms and a few hours later I was driving home in my Certified Pre Owned Escape. The whole process was painless and pressure free. More

Always nice to deal with Litchfield Ford. We are repeat customers and it is always nice to deal with the folks at Litchfield Ford. The sales people are knowledgeable and take the time to show We are repeat customers and it is always nice to deal with the folks at Litchfield Ford. The sales people are knowledgeable and take the time to show you all the features of your new vehicle. The service people are kind and informative. I truly enjoy dealing with this dealership. Thank you. More