Litchfield Ford

Overall an excellent buying experience. Russ was an excellent associate to work with. He was low pressure and took plenty of time to answer all of my questions and concerns. I was impressed Russ was an excellent associate to work with. He was low pressure and took plenty of time to answer all of my questions and concerns. I was impressed by his extensive product knowledge. The dealership did an excellent job of taking care of all the details and made taking ownership a smooth procedure. These are some of the reasons it was worth the 60 min. drive from home to purchase from Litchfield Ford. I would highly recommend them. More

1st time buyer I had a great low pressure buying experience. The sales representatives were knowledgeable, friendly, and helpful. I would recommend this dealership t I had a great low pressure buying experience. The sales representatives were knowledgeable, friendly, and helpful. I would recommend this dealership to anyone interested in a certified pre owned ford. More

Pleasant and Professional All the personnel I had the opportunity to work with were friendly, informative and professional! Our salesman was very knowledgeable and excellent All the personnel I had the opportunity to work with were friendly, informative and professional! Our salesman was very knowledgeable and excellent at sharing this knowledge. I would highly recommend him and the dealership. More

2nd time buyer This is my second experience buying certified pre-owned through Litchfield Ford. Low pressure sales associates and competitive pricing make for an exc This is my second experience buying certified pre-owned through Litchfield Ford. Low pressure sales associates and competitive pricing make for an excellent buying environment! I would highly recommend this dealership and have made the trip here myself twice to ensure a seamless transition into my new vehicle! More

No hassle very easy to deal with.. After several bad experiences with the local mega dealerships smoke and mirror tactics of selling vehicles I went shopping for a preowned vehicles o After several bad experiences with the local mega dealerships smoke and mirror tactics of selling vehicles I went shopping for a preowned vehicles on Carfax. I found this dealership had several Escapes in my price range. We took the ride to this dealership from NYC. Our sales person Russ was easy going and knew the vehicles inside and out. No pressure sales. He showed me what he had and didn't try steering me to a higher priced vehicle. We found an Escape to fit our needs. No hours of torture trying to get the deal done. We were out the door in 45 minutes. My wife loves her new car and I will go back when it's time to replace my truck. More

Wonderful Experience I was so very happy that my experience car shopping this time around was painless! I loved how flexible and non-pushy everyone was in the sales depart I was so very happy that my experience car shopping this time around was painless! I loved how flexible and non-pushy everyone was in the sales department. Jeffrey Smith was very knowlegable and accommodating. I was most impressed with their customer service. Jeff offered me the car over night so I could experience the car first hand, while commuting to work. It was great to see how the car handled the backroads, highways and a snow storm! I was very grateful that Jeff Tucker was able to complete all the paperwork in less than a day and explained everything in great deal! This was my first experience with Litchfield Ford and I am pretty confident it will not be my last! Thank you! More

Good Experience My sales person, Jeff Smith, was friendly, helpful, and not pushy. The General Sales Manager, Brian DuBosa was pleasant and helpful. Once I made my d My sales person, Jeff Smith, was friendly, helpful, and not pushy. The General Sales Manager, Brian DuBosa was pleasant and helpful. Once I made my decision,Jeff Smith took care of the paperwork, told me what I needed to do and set everything up. When I took ownership he went over the features and operation of my purchase in great detail before I drove off the lot. Jeff Tucker, the business manager, was also pleasant and helpful. He found me excellent financing and carefully explained the paperwork and answered my questions, Overall a great experience. I would recommend this dealership to others, as the staff made it a pleasant and positive experience for me. More

Exelent Very helpfull, in all departments.Steve was great, answered all questions. Made sure I understood everything about the car before I left. Even put on Very helpfull, in all departments.Steve was great, answered all questions. Made sure I understood everything about the car before I left. Even put on my sky rack More

Meant to be I knew what I wanted in my next car and I shopped for a very long time before finding my meant-to-be Explorer at Litchfield Ford. I'm giving them 5 st I knew what I wanted in my next car and I shopped for a very long time before finding my meant-to-be Explorer at Litchfield Ford. I'm giving them 5 stars because when I called I was lucky in having Russ Haas be the one to answer. When we met for the test drive I explained my lack of car buying experience and my uncertainty with it all was likely obvious. Russ handled it with complete professionalism, and some humor. He was patient with my ridiculous amount of questions, knowledgeable, straight forward, easy to work with, and kind. Just all around thorough and helpful in making my purchase convenient and stress-free. Thanks! More