Litchfield Ford

Just wanted to give a special thanks to Nick Errington for currently guiding me on a warranty purchase. Also a thank you to the service department for providing a through pre inspection on my 2020 Ford Ra for currently guiding me on a warranty purchase. Also a thank you to the service department for providing a through pre inspection on my 2020 Ford Ranger lariat. More

will not fix truck with 3000 miles on it the truck shakes violently at 45 MPH they tell me it is normal violently at 45 MPH they tell me it is normal More

Everyone was polite and respectful. Knew their jobs and were very helpful. Made buying a new vehicle easy. Knew their jobs and were very helpful. Made buying a new vehicle easy. More

Service department had no interest in repairing my vehicle. I have a chirping/squeaking in my heater fan. They opened the rear vents and told me it was fixed. $88 for opening two vents. Obviously, thi vehicle. I have a chirping/squeaking in my heater fan. They opened the rear vents and told me it was fixed. $88 for opening two vents. Obviously, this didn’t stop the noise. Upon informing the service advisor that the problem wasn't resolved, and expressing my displeasure with their effort/interest in the repair “attempt,” he blindly defended the work, and actually took offense to my displeasure! With this type of customer service and the ineptitude shown in the work performed, I wouldn’t trust this place to simply check the oil. More

Dealership lowballs Blackbook value of trade. Worse: They want to charge $450.00 for Govt cost?? (to register your vehicle) Dealerships I visited charge CT about $230.00. Worse: They want to charge $450.00 for Govt cost?? (to register your vehicle) Dealerships I visited charge CT about $230.00. More

Very knowledgeable sales person who answered all our questions and was very helpful in buying process. questions and was very helpful in buying process. More

Patrick was very helpful every step of the way, from ordering my maverick and promptly notifying when it was on it's way. It was a long wait but worth it to get what I wanted. ordering my maverick and promptly notifying when it was on it's way. It was a long wait but worth it to get what I wanted. More

I was shown all aspects of my new car to ensure I was comfortable with it. comfortable with it. More

Great service from start to finish. Took time to answer all our questions. Was professional, prompt, and fair. Took time to answer all our questions. Was professional, prompt, and fair. More

This dealership quotes you one price but after the work you are nickled and dimed. They charge for rags used by the mechanic who they are charging an hourly rate that is excessive. So if you have a job th you are nickled and dimed. They charge for rags used by the mechanic who they are charging an hourly rate that is excessive. So if you have a job that involves oil change etc expect a high rag charge!! Will not return to Litchfield Ford for service or a car purchase. Get your quote in writing and not over the phone because they will blame you for not hearing the quote correctly. More