Lipton Toyota

Sold me a crappy and the only way to get out of the transact I am a hard working mother of three, who is disappointed in the service provided by the upper management and the financial team at Lipton Toyota. I we I am a hard working mother of three, who is disappointed in the service provided by the upper management and the financial team at Lipton Toyota. I went in with trust and confidence to Toyota on August 23, 2014 and purchased a 2013 Dodge Charger. When I went the first time, the transaction was smooth. The finance manager was very forth coming at the time, however the car was not equipped as describe by the salesperson. I am guessing because it is not a car that he usually sells. Never the less I stayed with the car because I planned to refinance after I raised my credit in the following months plus it was too late to do anything about it, I was told the deal was done. A few weeks after purchasing the car I noticed there were some strange electrical issues occurring. The radio would turn by itself. The charging ports in the car stopped working. The lights would flash. These things had nothing to do with human error, by the way. I called my salesperson and told him of the issues and explained that I would be down to his store by the weekend. Oh yeah, I failed to mention that I am a school teacher that resides in Port Saint Lucie, so it was not a nearby commute. On a horrific Sunday afternoon the car was showing signs and signaling there was transmission issues. October 5, was to be a day of celebration because my middle baby was turning four and we were down in Broward to celebrate her birthday. The car gave a jerk and then it refused to shift gears. The car was stuck in drive and it did not drive as seamlessly as it did before. I pulled into the Publix parking lot and called Toyota to let them know of my situation. I had someone tell me they were in management. I believe his name was Howard, but when I got there I was informed he was a salesperson. I tried to reach Alex because he knew I was coming in because of the previous issues. I had to sit in my car for an hour till someone could come and help me with the car. The car was stuck in drive and I could not get out and there was no way to shut off the car while the car was not in park. It was such a traumatic experience for me and my children. Once the gear shift in the car was manually reset I headed to Lipton to see about getting into another vehicle, because there was no way that I would keep a death trap like that. Believing they would help me I sat down with management letting them know I did not mind getting a new car but “We” needed to have an equal trade off, because the car was purchased 45 days prior from there dealership with a clean bill of health and was certified, if I am not mistaken. During the lies back and forth on the phone with the salesperson on the phone I was not aware of the service department hours of operation, so using the warranty to get it fixed at that point was out of the question. Toyota had endangered my children safety. Their only other alternative was for me to take the car back to Port Saint Lucie and let them fix it there. I was appalled!!! The car was showing clear signs of transmission failure and I was supposed to drive back to a city an hour and 30 minutes away. I explained to them that could not be an option and I wanted out of the car. Management said they would help and I needed to choose something I wanted to look at. I wanted a Highlander because of the space and roominess. When we got back from the test drive, a manager came over to me and stated that the car I choose would be an $800 dollar car payment due to my credit, of course that was not something I could afford. They told me to look at a Camry. I did not want a Camry, but he explained to me that if I got the Camry now in a year I could trade it in for the Highlander and get the lowest interest rate because I would come in under the loyalty program. I agreed but they asked for another down payment to get my payment to stay the same. They gave the lowest trade value for the Charger and rolled that negativity equity into the Camry. When I went into the finance mangers office there were no numbers on the paper. He wanted me to fill out blank papers. I asked to see the transaction, so he showed it to me on the computer. I had to have my disable mother cosign for me to lower the interest but the payment was still higher than what I was paying for the Charger. Once again the manager sat down and explained you are only keeping the car for a year and in that time there would be no negative equity and I would be able to get the car I really want. No one gave me that statement in writing. Being filled so much emotions, I was not thinking clearly and allowed them to coerce me into a deal that when I sat down to think about it later, I concluded that there was something very shady about that deal. More

Very happy with experience As an attorney and life long Miami resident, I have always been hesitant about buying cars, Lipton changed my mind. I have had the opportunity to As an attorney and life long Miami resident, I have always been hesitant about buying cars, Lipton changed my mind. I have had the opportunity to lease and buy three cars so far from Lipton. I found their professional and pleasant service does not stop when you drive your car off the lot. The service department has always been great at helping me by working around my schedule to get me in and out quickly. Also, I have not found any better pricing in South Florida. Thank you and keep up the good work. More

RIP OFF CITY WORSE THAN GETTING A COLONOSCOPY....GO ANYWHERE BUT DON'T EVEN TRY THESE GUYS BAIT AND SWITCH ARTISTS...LIES AND EVERY TRICK IN THE BOOK THIEVES WORSE THAN GETTING A COLONOSCOPY....GO ANYWHERE BUT DON'T EVEN TRY THESE GUYS BAIT AND SWITCH ARTISTS...LIES AND EVERY TRICK IN THE BOOK THIEVES More

2 thumbs up!!!! Typically our car buying experience is not something we try to remember, but time was different. Several weeks before we were ready to commit to a pur Typically our car buying experience is not something we try to remember, but time was different. Several weeks before we were ready to commit to a purchase, we visited Lipton Toyota and were met by a sales associate who was friendly and did not pressure us to buy. 2 months later, when we were ready to make the commitment, we called Celso and he was immediately able to help us. He set aside a block of time for us to come that was convenient for us so that he could help us figure out the best purchase/lease option for our needs. We will definitely do business with him and Lipton Toyota again. More

MANAGERS MADE IT RIGHT! My Sales Manager, J.R. Merritt, went above and beyond making the deal right. There were some serious issues that arose and he was both honest and pro My Sales Manager, J.R. Merritt, went above and beyond making the deal right. There were some serious issues that arose and he was both honest and professional in resolving said issues right away. He honored everything that we had discussed and ensured the experience was pleasant and expedient when we arrived at the dealership. The finance person, Anthony Spence, was also very professional and polite. Mr. Spence also ensured that all details were covered before we arrived and that the vehicle was ready for delivery upon signature. Both Mr. Merritt and Mr. Spence redeemed Lipton Toyota and my opinion of my experiences with same. More

Excellent experience This was our first time purchasing a brand new car and we were a bit apprehensive of the process. Because we went through True Car we were referred to This was our first time purchasing a brand new car and we were a bit apprehensive of the process. Because we went through True Car we were referred to Mounir Bel Mokhtar. Mounir did an excellent job answering our questions, alleviating our concerns and working out a price that we were comfortable with while still getting the accessories we wanted. Even after the sale of the car he is always available to assist with inquiries. We would definitely purchase from Mounir again. Due to his professionalism and positive attitude, Mounir serves as a great representative of Lipton Toyota and the car buying experience as a whole. More

This is a great, friendly dealership. We just leased a 2014 Toyota Sequoia for our daughter to drive back to college. Lipton's entire staff, including our salesperson Celso LeRoy was extre We just leased a 2014 Toyota Sequoia for our daughter to drive back to college. Lipton's entire staff, including our salesperson Celso LeRoy was extremely helpful, I give him 5 Stars he was very patient with us, knowledgeable and thorough. Jimmy Lagle is the General Manager and he is just amazing. This dealership made me a happy loyal customer forever. If you're looking for an awesome dealership with a caring staff, look no further Lipton Toyota is your place. More

Tried to rip me off Had quote on 2014 new car with discounts and chosen option. They didn't have the car I was quoted on so they tried to sell me a significantly lesser n Had quote on 2014 new car with discounts and chosen option. They didn't have the car I was quoted on so they tried to sell me a significantly lesser new car for same overall price.The car that had the options I wanted was then quoted by them to be $3000 extra: Corolla LE Plus to Corolla S Plus with the option I asked for. Stated reasoning was that the LE Plus had some options I didn't ask for, $999 dealer fee and $1258 electronic filing fees.I was then offed a low-ball offer on a car I didn't see and I just couldn't trust trust them at this point. I was very frank when I first spoke that I just wanted to look before coming back to purchase and that I didn't eat and needed to eat dinner.I felt totally disrespected when I had repeat myself over and over on this issue. They simply could have told me they didn't have the car and can't or wouldn't get it for me to purchase. It was a good learning experience for me because I learned much about the cars, but the numbers drastically did not add up and I feel disrespected and conned. The man who showed the the car is not listed below but the man who was supposed to be there for me was Al Hernandez. Unfortunately, I didn't have the chance to work with him(even though I called ahead and spoke with him to be sure he was there and available), but that seemed to me to be the start of my unpleasant experience.They knew the cars well and were friendly but they totally judged me wrong when they attempted their cons. More

Trade in Eval and Offer Arthur Compass and James Reese offered me a trade in value of 12,500 on a 2010 Rav4 Limited with under 20,000 miles, leather, back up camera and tow p Arthur Compass and James Reese offered me a trade in value of 12,500 on a 2010 Rav4 Limited with under 20,000 miles, leather, back up camera and tow package. Vehicle is accident free. Of course it took them 3 phone calls to relay this information to me, even after spending my personal time last week allowing them to appraise the vehicle. The car has been garage kept and all service records filed after required service. Kelly Blue Book as well as Edmunds place the trade in value around 20,000 USD. I will post this review on google as well as on Realtor.com for client information in making a decision as to where not to buy a car. More

Great People Friendly Atmosphere and Excellent Service They are awesome people, very flexible and accommodating! I have no problem with the vehicle I leased but I only wish that the contract included road They are awesome people, very flexible and accommodating! I have no problem with the vehicle I leased but I only wish that the contract included road hazard protection at least for the first month.... More