Lipton Toyota

⭐ 1 STAR — EXTREMELY DISAPPOINTING AND UNPROFESSIONAL EXPERIENCE AT LIPTON TOYOTA! BUYERS BEWARE! THINK TWICE BEFORE DOING BUSINESS WITH THIS DEALERSHIP! I am writing this review to share the absol EXPERIENCE AT LIPTON TOYOTA! BUYERS BEWARE! THINK TWICE BEFORE DOING BUSINESS WITH THIS DEALERSHIP! I am writing this review to share the absolutely unacceptable experience my uncle had at Lipton Toyota in Fort Lauderdale, specifically involving Hugo Bracho (Salesperson) and Richard Gonzalez (Finance Representative). My uncle went to this dealership to purchase a truck. The dealership ran his credit, discussed the financing terms, calculated the numbers, and instructed him to move forward with the purchase. They even ordered the truck for him, and he patiently waited OVER A MONTH for it to arrive. Once the vehicle arrived, he traveled to Fort Lauderdale to pick it up. He paid his down payment, completed every step requested by the salesperson and finance representative, signed the contract, and was given possession of the vehicle. THEN, JUST TWO DAYS LATER, THEY CALLED HIM TO SAY HIS FINANCING HAD NOT BEEN APPROVED AND THAT HE NEEDED TO RETURN THE TRUCK! HOW IS THIS ACCEPTABLE BUSINESS PRACTICE? How does a dealership order a vehicle for a customer, make him wait over a month, collect his down payment, have him sign the paperwork, hand him the keys, and THEN announce that the financing was not approved? What exactly were Hugo Bracho and Richard Gonzalez doing throughout this entire process? Why wasn’t the financing situation clearly explained BEFORE delivering the vehicle? This is an outrageous way to treat a customer who trusted the dealership, followed every instruction, and acted in good faith. Customers deserve honesty, transparency, and professionalism, especially when making such a significant financial commitment. A SIGNED CONTRACT AND A DELIVERED VEHICLE SHOULD NOT TURN INTO A NIGHTMARE TWO DAYS LATER BECAUSE OF A FINANCING ISSUE THAT WAS NOT CLEARLY DISCLOSED. I strongly encourage anyone considering purchasing a vehicle from Lipton Toyota to be extremely cautious. Ask questions, demand written confirmation of financing terms, and carefully review every document before handing over your money. Lipton Toyota, Hugo Bracho, and Richard Gonzalez: This experience reflects extremely poorly on your customer service, communication, and professionalism. ONE STAR. A TERRIBLE EXPERIENCE AND A COMPLETE LOSS OF TRUST. More

⭐ 1 STAR — ABSOLUTELY DISGRACEFUL! BEWARE OF LIPTON TOYOTA! HUGO BRACHO (Salesperson) and RICHARD GONZALEZ (Finance Representative). SHAMEFUL AND COMPLETELY UNACCEPTABLE! My e BEWARE OF LIPTON TOYOTA! HUGO BRACHO (Salesperson) and RICHARD GONZALEZ (Finance Representative). SHAMEFUL AND COMPLETELY UNACCEPTABLE! My elderly father trusted Lipton Toyota, signed a lease for a brand-new 2026 Toyota 4Runner, paid $2,000 down, completed all the paperwork, and drove home believing everything was finalized. JUST ONE DAY LATER, THEY DEMANDED THE CAR BACK, claiming his financing wasn’t approved! My father lives in ORLANDO! Now he has to miss work, lose money, and drive HOURS back to Fort Lauderdale because of this dealership’s handling of the situation! AND IT GETS WORSE! When my father asked Hugo Bracho if he would get his $2,000 back, the salesperson simply told him that wasn’t his responsibility! ARE YOU SERIOUS? You take an elderly man’s money, hand him the keys, demand the vehicle back the very next day, and then brush him off when he asks about his refund? I genuinely feel they took advantage of an elderly customer. We even question whether they found a better deal and simply want the vehicle back. THIS IS BEYOND UNPROFESSIONAL. IT IS A COMPLETE BETRAYAL OF TRUST! HUGO BRACHO, RICHARD GONZALEZ, AND LIPTON TOYOTA SHOULD BE ASHAMED OF HOW THIS WAS HANDLED! DO NOT TRUST THIS DEALERSHIP WITH YOUR MONEY OR YOUR FAMILY! More

I brought my car in for a checkup. They told me I needed work done. The charged me over $5000 and wrecked my car. I wish I never brought my car in for service. Now m car has all kinds They told me I needed work done. The charged me over $5000 and wrecked my car. I wish I never brought my car in for service. Now m car has all kinds of problems. More

Price for a used vehicle came to $10,000 over advertised price, $2000 of which was tag and title, so $8000 in dealer fees. That’s BEYOND ridiculous!! Also the sales manager was extremely rude!! price, $2000 of which was tag and title, so $8000 in dealer fees. That’s BEYOND ridiculous!! Also the sales manager was extremely rude!! More

I had a great experience with my sale representative very professional and nice I would recommend any one to deal with that sale person Al Hernandez. professional and nice I would recommend any one to deal with that sale person Al Hernandez. More

Do not return phone calls, or do what they say they’re going to do. Once they get your money, they’re done with you. Not a very good way to do business. going to do. Once they get your money, they’re done with you. Not a very good way to do business. More

Unacceptable, Bait-and-Switch Tactics - Sold the Car While I Was Negotiating! My experience with Lipton Toyota was a complete waste of time and profoundly disappointing. I was actively negotiating th While I Was Negotiating! My experience with Lipton Toyota was a complete waste of time and profoundly disappointing. I was actively negotiating the purchase of a 2018 Toyota Rav4 XLE on Tuesday, Oct. 21, 2025. I had a written offer on the table, but had to leave without finalizing due to an appointment. I asked my salesperson, Jose Suarez, if he could give me until Friday, the 24th, to finalize negotiations. He agreed and gave me his business card. Despite clear interest, the dealership sold the car out from under me without so much as a phone call or email warning. I only found out when I was called by a female staff member who wanted to know about my experience at the dealership, and what it would take for them to gain my business. Five minutes later, a different female staff member called me and informed me the Rav4 was sold within 2 days! No communication from my salesperson, Jose Suarez. Instead of maintaining professional communication, he completely ghosted me and, without any notification whatsoever, sold the vehicle to another party. This is not just poor customer service—it's unprofessional and unethical business practice. The lack of respect for a serious buyer’s time is stunning. If you are looking for a dealership that values transparency and honesty, do not go here. They demonstrated they are only interested in a quick sale, regardless of how they treat potential customers. More

Very nice appeal to people And very professional sales person I would recommend it this please. person I would recommend it this please. More

Very professional! He is a real person, very understanding and ensured I was satisfied with purchase. He worked along with me. He is a real person, very understanding and ensured I was satisfied with purchase. He worked along with me. More

Service advisor very knowledgeable and professional and helpful. I like that we can schedule appointments online helpful. I like that we can schedule appointments online More