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Linwood Chevrolet Buick GMC

Mayfield, KY

3.8
21 Reviews

2007 US-45

Mayfield, KY

42066

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21 Reviews of Linwood Chevrolet Buick GMC

June 13, 2022

Great experience and purchasing my new truck, with the sales lady Lori she made everything More

by carryall01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori, Toni Bennett
Jun 16, 2022 -

Linwood Chevrolet Buick GMC responded

Glad you had a great experience here at Linwood of Mayfield. Lori is a great sales consultant to work with. Thanks for trusting us for your purchase. We wish you many miles of fun and safe driving.

May 03, 2022

I had my transmission serviced, filter an fluid changed was there 3 hours waiting for it I left an went home an didn’t drive it for a couple of days then I went for a 4 hour round trip out of town when I More

by Brenthbrownjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toni Bennett
May 06, 2022 -

Linwood Chevrolet Buick GMC responded

Hello Mr. Brown, First, let me say how terribly sorry we are that you had to make multiple trips here to get the proper answers on your transmission issue. Yes, it was just an overfill issue but that is no excuse...it is our responsibility to ensure fluids are topped properly and the customers leave here with complete and accurate repairs and while the repair was done correctly, the after check was not; so again, we sincerely apologize. Thank you for speaking with me today. We truly do appreciate you and your business. Sincerely, Toni Bennett

November 28, 2021

Worse dealership experience. Do not be expected to be treated with respect and honesty at Linwood of Mayfield. "Banks don't write checks, I write checks! and this is all your vehicle is worth" Far B More

by BRamsey
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
November 09, 2021

Linwood Motors of Mayfield has always been a top notch dealership to for all my vehicle needs an I highly recommend anyone needing a new vehicle or just a service to give them a chance for your business. More

by Joe 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Levi
Nov 24, 2021 -

Linwood Chevrolet Buick GMC responded

Thanks Joe for this great review and the kind works. We truly appreciate you and your business and thank you for being part of the Linwood of Mayfield family.

August 17, 2021

I loved how easy it was to make a deal at this dealership. Lori made this process so easy and hassle free! She took the time and worked with me, and I was not disappointed! More

by Drewjoyce2005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Rios
Sep 29, 2021 -

Linwood Chevrolet Buick GMC responded

We are so glad that Lori made the process easy for you. We all work together to try and make every interaction at Linwood of Mayfield simple and easy and admittedly, Lori is one of the best at doing just that. Thanks for trusting Lori and LInwood of Mayfield for your automotive needs and for being part of the Linwood of Mayfield family.

July 12, 2021

Salesman intervention in a prearrangement with the bank resulted in an increase in loan amount (unwanted) and an increase in interest rate. Offer on our vehicle was $1500 under what another dealer paid for More

by New owner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armando ?
Jul 15, 2021 -

Linwood Chevrolet Buick GMC responded

First, let me say that we sincerely apologize for the issues you have described in this review. We did discover that we were given a rate from your bank that ended up not being the rate you were provided. Unfortunately, we can only go by the information provided by your bank at the time of purchase. Again, we apologize for the miscommunication from your bank and ask that you speak directly with them to have any updates done to your account.

Jul 19, 2021 -

New owner responded

My problem was not with the bank. I had talked to a bank representative, established an interest rate and terms. I was told to get the vin and model and they would set it up. I told the salesman that the bank need the vin and he said, yes, we'll get it to them, we do business with them all the time. His intervention changed the loan from a direct loan which I had secured, to an indirect loan, which changed the interest rate and amount of the loan. T his covered the dealer's fee I assume. This information should have been made known and the lack of it appears deceptive. When I inquired, the bank graciously lowered the interest rate but could not change the amount of the loan which increased the payment.

March 13, 2021

James was great to work with. He took the time to listen to what we were wanting and help us pick out our car. He was very courteous and always willing to answer any questions we had. I honestly do not like More

by DarylandDana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Finance Manager in Mayfield
Apr 21, 2021 -

Linwood Chevrolet Buick GMC responded

Hey Daryl and Dana, thanks so much for the 5 star review and the kind words about James. We get a lot of compliments about him and each time, it just reinforces what we have always thought about him...great guy with great customer service. We truly appreciate you telling us how he did and for being a part of the LInwood of Mayfield family. We look forward to serving you again in the future

March 13, 2021

Needed basic oil change and tire rotation service. There were no issues prior to the service. And during the service the tires were checked to see if they were part of a recall. They were not. Since the More

by wcowan1905
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toni Bennett
Apr 21, 2021 -

Linwood Chevrolet Buick GMC responded

Thanks for the great review! We are glad that you have not had any issues and hope you had a great time on your 2K road trip. Thanks for being part of the Linwood of Mayfield family and we look forward to serving you again in the future.

February 23, 2021

Excellent service department, friendly, inviting and goes the extra mile. In at scheduled time also added a service which extended my stay but was completed in a timely manner as promised. Will return for More

by timm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Levi and Adam
May 26, 2021 -

Linwood Chevrolet Buick GMC responded

I don't know how I missed this excellent review but we truly thank you for taking the time to let us know how we are doing. Thank you for being part of the Linwood of Mayfield family

December 07, 2020

Great, friendly service from start to finish. It started with the most friendliest staff when I booked my appointment and remained exceptional until I left More

by LB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
May 26, 2021 -

Linwood Chevrolet Buick GMC responded

Our apologies for taking so long to respond to your review. The system it went through is not an easily accessible one and was not seen until just now. That being said, we thank you for leaving us a 5 star review and the kind words. Thanks for being part of the Linwood of Mayield family.