Lindsay Volkswagen of Dulles

Update: First of all there is no misrepresentation of the facts this is true. You guys were all nice and welcoming to begin with and as soon as you pull someone’s credit you change. Especially coming from th facts this is true. You guys were all nice and welcoming to begin with and as soon as you pull someone’s credit you change. Especially coming from the Sales Manager Joshua Pidek you are the one who called me a day before I was coming in to fix everything and threaten me trying to scare me. If that is customer service then you need to hire and or train more professional people to work in your dealership. I gave this dealership a gift certificate which MVA gave to me to give to this dealership in order to get a tax credit from the dealership. If anyone is misrepresenting the facts it is you guys. Lindsay does not adhere to state laws they adhere to their own laws and whatever they want to do and they do not care about their customers at all. Other bigger and better dealerships in Virginia and Maryland that I have dealt with never had any problems about the same issue. Lindsay still owes me my 2 keys from the 3 keys I gave them and my registration and the title to the car. Especially after everything was done and I did not want to buy from you guys, you flipped on me and showed your true work ethics that you do not care. When I got my car back I had to put my original tags back on myself because no one wanted to help and I had to ask the service department for a screwdriver to put my own tags back on my car. STAY AWAY FROM LINDSAY. I find it also frustrating that a sales manager at a dealership wants to blame the customer for wanting what they were promised in the beginning of the deal. This service is the main reason I did not want the car because you do not know how to treat your customers with respect and professionalism. Maybe this dealership should hire some professional people to work for them. I even have the voicemail from their finance director saying that I dropped off all the documents they needed. WORST DEALERSHIP TO BUY A CAR FROM, if I could give them zero stars I would. They act so nice and helpful to begin with and then rip you off with their dealership made rules. The finance department here is the worst especially the Finance Director Larry Schiro. I came to buy a new car from them and I was expecting to get a tax credit since I was eligible for it and it is the Maryland State law. They gave me the numbers originally with a tax credit for my car and as soon as they pulled my credit they change the numbers completely and were no longer willing to give me the tax credit that I was eligible for. Stay away from Lindsay!!! More

I recently bought a car a the Lindsay Volkswagen in Dulles. I had a great experience with Bob Derby he is a fantastic and genuine salesman. Dulles. I had a great experience with Bob Derby he is a fantastic and genuine salesman. More

I worked with John Mulé to purchase a 2021 Tiguan SEL. Was a highly enjoyable experience, he was able to closely meet the number I went in there with, and while financing was taking care of everything, he Was a highly enjoyable experience, he was able to closely meet the number I went in there with, and while financing was taking care of everything, he continued to engage in pleasant conversation and let me take the ID.4 out for a test drive as well. I had previously worked with him years ago and knew he was a stand up guy, but this solidified a customer for life! More

I was coming out of a three year lease with my previous Volkswagen and I was unsure of what my next car should be. I came to Lindsay at first for the convenience of it being next to my place of work. I the Volkswagen and I was unsure of what my next car should be. I came to Lindsay at first for the convenience of it being next to my place of work. I then stayed with Lindsay because I was treated with only respect. My sales consultant, Marcus, was amazing from the beginning. Any questions or concerns I had were immediately answered. I wasn't sure which car I wanted and he gave me many options to choose from without forcing me to pick something that was in the dealership's best interest. I left with an Atlas Cross Sport yesterday afternoon and I've had a permanent smile on my face ever since. I want to say one more time-- ask for Marcus when you're ready for you next vehicle! More

Review of Lindsay Volkswagen Service. On 26 Oct 2020, Review of Lindsay Volkswagen Service. On 26 Oct 2020, I dropped my 2017 VW certified pre-owned GTI off at Lindsay Volkswagen for a 27 Oct 2020 a Review of Lindsay Volkswagen Service. On 26 Oct 2020, I dropped my 2017 VW certified pre-owned GTI off at Lindsay Volkswagen for a 27 Oct 2020 appointment. The issue was water leaking onto the drivers floormat when parked in the rain. From all the website blogs it appears to be a common problem where the sunroof drain tubes are clogged. I took the car to the dealership vice my normal mechanic because the blogs said the problem was so common there may be a Technical Service Bulletin. After calling a couple hours after my appointment time the service advisor, I won’t use his name, checked and said my 2017 certified VW had rust on the frame of the sunroof and it would cost $3500. I explained this is a common problem, on the internet, and if a 2017 sunroof has enough rust for the sunroof to leak it is a manufacturers defect and the part should be replaced for free. No agreement from my Service Advisor. I picked the car up the next day for $149.95 and the technician was not in to speak to and the advisor was still no help. I took the car from the dealership to my mechanic who fixed the clog in less than an hour, said it’s very common, and fixed my seatbelt which had been twisted inside the pillar, I assume during the Lindsay VW inspection. I called the original VW Service Advisor at 12:05 and said I’d like to speak to a Manager. He said they were at lunch. I called back at 3:40 and left a message that I would like to speak to a Manager. A Manager, I won’t use his name, called at 7PM and was helpful and knowledgeable. He said he knew the leak was a common problem and it would be odd for rust. He asked me to come in the next day and refunded me the $149.95. I did not mention the seat belt twist. I received two generic robo texts asking how the service was on 29 and 31 Oct. I did not respond because this was my second negative experience at the dealership. The first time I wasted my time writing up the issue and got no response. The first incident was on 27 Aug 2020 when I brought my VW GTI in for an oil change and tire rotation. All went well but the “Lindsay Volkswagen World Class Inspection” (actually says that on the invoice) recommended a four wheel alignment. I left the dealership and went directly to the NTB service shop where they offer a 5 year alignment. They said I had a bad brake caliper leak. I left NTB and went directly to my mechanic who confirmed the caliper leak and replaced the caliper. I wrote this up and sent it twice to the texts and got no response. Bottom line: The manager tried to resolve but between overpriced estimates, bad diagnosis and a feedback system made designed to send generic texts I would take my business elsewhere. More

Juan Torres went out of his way - far out of his way - to get us the car and abide by the COVID restrictions. Excellent service. to get us the car and abide by the COVID restrictions. Excellent service. More

I worked with Bob Derby and he is a pleasure to deal with. What a gentleman and a professional. I'd recommend him and the dealership at large to anyone in the market for a vehicle. with. What a gentleman and a professional. I'd recommend him and the dealership at large to anyone in the market for a vehicle. More

Alfonso helped us with the purchase of 2021 Volkswagon Atlas. Showed us many trims. It went well. Took a bit long but at the end it was worth it. Thank you Atlas. Showed us many trims. It went well. Took a bit long but at the end it was worth it. Thank you More