Lindsay Volkswagen of Dulles

This dealership is extremely aggressive at pushing customers to their financing instrument, even if you've already secured financing through your bank, like we had. They will create (artificial) roadb customers to their financing instrument, even if you've already secured financing through your bank, like we had. They will create (artificial) roadblocks to try to get you to change your financing plan to theirs. For example, I was told that bank financing in the name of 2 people (primary and cosigner, ala child + parent) necessitates that the buyers paperwork, title and registration MUST be the same--in both names. FALSE and confirmed by my bank plus another VW dealer completed a deal 48 hrs later the way I requested. Ms. Dimitrova was absolutely certain this was the case given "her years of experience" and spoke forcefully and expertly about it--but she was wrong. Trust, but verify. Second, she quoted that the cashier’s check that would be coming from my bank would need to "be held for approx. 5-10 days" to allow it to clear --A CASHIERS CHECK !! -- and that we could not take delivery of a vehicle until it had cleared. 4 Pinocchios! Bank said they had never heard of such a policy from any other dealer, plus the other VW dealership handed over keys immediately when presented with the cashier’s check. Finally, they refuse to allow buyers using their own bank financing to take possession of a vehicle before the cashier’s check "clears" (via promissory note or short-term contract) because of a "Tesla fraud incident" that everyone in the dealership seems to know about. Again, the other VW dealership offered a bridge contract with no issue. Perhaps that is prudent on their part, but this review is about the customer experience, and their policy is NOT customer friendly. Of course, all of these issues could have been immediately avoided by using their financing instrument--and we could take the car off the lot THAT DAY. Finally, they claim their $500 "recent graduate" discount is only available to those who...wait for it...are using their financing. And, it requires those wishing to use that discount to provide a copy of the student's final transcript to qualify--guess how fun it is to ask your recent grad to acquire that while sitting at the closing table. It's not, we tried. At one point I thought: OK, I’ll play ball--let's look into their financing to make this go smoothly. When asked if they could beat my bank's 2.74% financing rate, they said--"let's fill out the paperwork and see." No, thank you. I’ll stick with my financial institution which has worked with me for more than 30 years. Happy ending…Same exact car secured elsewhere for much less money (selling price and bottom line), less hassle and fewer roadblocks. Oh, and we had leased then purchased a car from Lindsay previously--so much for being a repeat customer. If you are happy with their financing options and rates, perhaps you will have a much different experience. For those with financing secured, I wish you the best of luck at Lindsay VW—you will need it. More

Alfonso recently assisted us with the purchase of a vehicle at Lindsay VW, we couldn’t have asked for a more pleasant experience. He was extremely personable and catered to exactly what we were looking vehicle at Lindsay VW, we couldn’t have asked for a more pleasant experience. He was extremely personable and catered to exactly what we were looking for in a vehicle. He wasted no time and we were in and out of the dealership rather quickly. He’s been there for almost 20 years, a true pro. Highly recommend seeking him out if you were to purchase from Lindsay! More

Professional service and quality inventory. My wife and I went to Lindsay of Dulles to look at the new Atlas models and were pleasantly surprised with the level of knowledge our salesman Jose b My wife and I went to Lindsay of Dulles to look at the new Atlas models and were pleasantly surprised with the level of knowledge our salesman Jose brought to the table. We were able to get the color, make and model we desired without a long wait (which these days is unheard of) and the price was exactly as advertised. Jose and Mariya from finance even stayed until close to midnight in order to ensure we could get everything filled out and take the car off the lot asap. Highly recommend this location and staff to anyone looking for a fair deal, no hassle and professional service. More

This is my first car purchase at Lindsay Volkswagen. Alfonzo was very professional and knowledgeable. He made the experience of buying a car seem easy. Alfonzo was very professional and knowledgeable. He made the experience of buying a car seem easy. More

This is our second car we have purchased with Alfonso as our salesman. He is knowledgeable, professional and was happy to go thru whatever obstacle to get us what we wanted. We are very happy with our purch our salesman. He is knowledgeable, professional and was happy to go thru whatever obstacle to get us what we wanted. We are very happy with our purchase and it was a pleasure to work with Alfonso. More

I have been a customer with Lindsay Volkswagen for last 7 years. These guys are the beat in business. I liked the service, reception and willingness of their staff members to help customers. I leased 3 cars years. These guys are the beat in business. I liked the service, reception and willingness of their staff members to help customers. I leased 3 cars so far and had no issues in any ways!! Alfanso is the best sales associate and is awesome to deal with. Stephanie at their back office is amazingly helpful. More

Very professional service start to finish here. Alfonso was very attentive and helped me get exactly what I wanted. Budget some extra time! They are very busy. Alfonso was very attentive and helped me get exactly what I wanted. Budget some extra time! They are very busy. More

I am very pleased with experience at Lindsay Volkswagen. Alfonso and Marya made my experience efficient and pleasant. Alfonso and Marya made my experience efficient and pleasant. More

I have purchased several new cars from Lindsay VW and sakes Bob Derby and has. been excellent experiences. sakes Bob Derby and has. been excellent experiences. More