Lindsay Volkswagen of Dulles

This was my first experience purchasing a brand new card, and I thoroughly enjoyed it. Alfonso was also excited for me, which showed each time we spoke and met. We love the all electric vehicle and look for and I thoroughly enjoyed it. Alfonso was also excited for me, which showed each time we spoke and met. We love the all electric vehicle and look forward to enjoying it for years to come! More

My wife and I were looking to purchase our first family car, and going to Lindsay Volkswagen of Dulles and working with Alfonso M. was the best decision we could have made. I inquired about the availabilit car, and going to Lindsay Volkswagen of Dulles and working with Alfonso M. was the best decision we could have made. I inquired about the availability of an Atlas online. The next day Alfonso followed up directly with a phone call, and sent videos introducing himself and a “walk-around” of the car. We met Alfonso the next day on the lot. Alfonso explained everything a buyer would need to know about the Atlas, inside and out. He is definitely an expert on this car. We were very impressed with the test drives, not just because of how the car drove, but we were pleasantly surprised we were not being pressured at all to buy the car. It did not feel like we were being sold something. Alfonso was very personable; he allowed us to get a feel for a couple of models that we liked, so that we could enjoy the drive and make the most informed decision if we were to purchase. The negotiation process was smooth, due to Alfonso working with the manager to come up with a monthly payment that we were looking to stay around. During the financing stage, Sean C. did an excellent job presenting all the necessary documentation and numbers, and getting us the best, and most importantly, necessary coverage on the car, all staying within budget. Before leaving the lot with our new Atlas, Alfonso gave us a crash course on some internal features of the car and configured some important settings so we would not have to worry about figuring them out later. We definitely recommend Lindsay Volkswagen. More

Recently purchased a VW Jetta Sport with the help of Alfonso. We were first looking to purchase a vehicle back in April. We wanted a manual transmission and test drove some of the older vehicles on the Alfonso. We were first looking to purchase a vehicle back in April. We wanted a manual transmission and test drove some of the older vehicles on the lot. The 2022 Sport looked like a nice option, but these new models were hard to come by. Alfonso helped us with choosing one from the factory. Unfortunately, that vehicle was damaged during transit. We were disappointed; however, Alfonso kept looking for a replacement - keeping us in the loop for several months. Got a text from him two weeks ago that another Sport was available, so we jumped at the chance! Vehicle arrived last weekend and we got all the paperwork done by Saturday COB. No pressure sales, we got to test drive the vehicle, finance was great to work with. Thanks to Alfonso for all his persistence and great customer service! More

There are no words to describe the level of kindness, professionalism, and assistance I received from Issam and Mari throughout the shopping and purchasing of my new vehicle. I went into Lindsay VW of Du professionalism, and assistance I received from Issam and Mari throughout the shopping and purchasing of my new vehicle. I went into Lindsay VW of Dulles to look around and see if purchasing a new car was even an option. I was incredibly pessimistic when arriving, as I am a newly single mother and do not have much wiggle room with my budget. I had an almost unrealistic goal in terms of what I needed in a vehicle and what monthly car payment was manageable for me. Mari began the shopping experience with me upon arrival and, as a mother herself, was able to point out exactly what I was in search of for my son and I. We went on a test drive and she explained all of the safety features for my son and put my heart at ease while I drove my dream SUV around. However, in the back of my mind, I knew this vehicle was going to be unattainable for my son and I as we financially struggle. When we arrived back to the dealership after the test drive, I expressed my love for the vehicle but that I knew it was not going to be "doable". She calmed my nerves by telling me many different options, being incredibly supportive and understanding of my situation throughout. She then introduced me to Issam to discuss finances and to continue calming my nerves. I was literally shaking with fear, as this was the moment in which my dreams were going to be shattered for my son and I. The moment he sat down, introduced himself, and began talking, I felt a sense of comfort and safety. He didn't speak to me in jargon that I was unable to understand, which most finance managers do. He clearly explained every one of my options, asked me questions to get a better understanding of my situation, and gave me his professional opinions on what he thought would work best for me. When I say that I have never experienced a more calming and reassuring experience with car-buying, I cannot begin to explain all the ways this experience was life changing for me. Issam literally moved mountains for my son and I. Issam was able to get me a monthly payment BELOW my comfort line and treated me with an amount of respect that is rarely ever received at a dealership. Everyone knows that car buying is incredibly stressful but this experience was so far from that. From the moment I stepped into Lindsay VW of Dulles to the second I drove away in my dream car, it was such an incredible experience. I have been driving my dream car for a day now and it has literally been life changing. My life has been in absolute shambles lately but Mari and Issam showed me that I CAN be successful as a newly single mom and I CAN give my son the things he deserves. I can not recommend Issam, Mari, or Lindsay VW enough. They gave me so much more than a vehicle. They gave me a newfound hope in people, a much-needed confidence boost, and sense of pride that I can kick this single mom dilemma's butt! Their kindness was and will remain unmatched by all others. Issam and Mari, if you see this: Please know how incredibly grateful I am to you and everything you did for my little family. We are forever in your debt. More

My wife and I had decided to trade-in her car for a larger SUV. Alfonso Monteverde was the first to greet us as we walked into Lindsay VW in Dulles. We explained that we were interested to understa larger SUV. Alfonso Monteverde was the first to greet us as we walked into Lindsay VW in Dulles. We explained that we were interested to understand more about the Atlas and he was very thorough in explaining the various trim options. Being relatively new in the country it is often difficult to pass very stringent credit terms set by corporate office. He found a way to make it work under VW’s foreign executive lease program and he worked with his finance department to get me approved. Luckily there was an Atlas R-Line that we wanted already on the way and he made sure that it was designated for us. When we picked up the car a few days later, it was already ready to go and he walked through pairing of our phones. We are very happy with our choice, but especially because Alfonso made the whole experience very effortless. He had mentioned that he had being doing this for 17 years and it showed. Thank you, Alfonso! My colleagues will be informed about Alfonso at Lindsay VW. More

Bought a certified preowned VW in Mid June from Lindsey VW. Battery went bad about 3 weeks later. This dealership won't cover any repairs on it. Look somewhere else where they take care of their customers VW. Battery went bad about 3 weeks later. This dealership won't cover any repairs on it. Look somewhere else where they take care of their customers and don't just cite regulations. Like VW has a history of honesty with the consumer. It’s not about the warranty which is all they keep citing. It’s about treating customers with decency and standing by their product. Which they don’t. Good luck after the sale if you buy from them! More

I have now purchased three cars with the assistance of Alfonso. He is very professional and knowledgeable. During the wait time for my purchase of an ID.4. Alfonso kept me informed regularly and facilit Alfonso. He is very professional and knowledgeable. During the wait time for my purchase of an ID.4. Alfonso kept me informed regularly and facilitated a credit due me after the purchase. Will be back again in the future. More

Alfonso Monteverdi with Lindsey VW is an outstanding professional. For the past 12 years I have been driving VW cars two of which I have purchased from Lindsey VW working with Alfonso. I have recently professional. For the past 12 years I have been driving VW cars two of which I have purchased from Lindsey VW working with Alfonso. I have recently purchased my third VW from Alfonso as I trust him like a brother. He goes beyond the extra mile to support his customers. Attentive, polite, confident, and generous throughout the time interacting to settle the purchase. I recommend him to family, friends, and colleagues as THE go to person for car purchases. Alfonso is gold!!!! More

Alfonso Monteverde is the best salesman at Lindsay! We love the 2022 VW Atlas he helped us purchase! Thanks, Alfonso!! We love the 2022 VW Atlas he helped us purchase! Thanks, Alfonso!! More

This dealership is extremely aggressive at pushing customers to their financing instrument, even if you've already secured financing through your bank, like we had. They will create (artificial) roadb customers to their financing instrument, even if you've already secured financing through your bank, like we had. They will create (artificial) roadblocks to try to get you to change your financing plan to theirs. For example, I was told that bank financing in the name of 2 people (primary and cosigner, ala child + parent) necessitates that the buyers paperwork, title and registration MUST be the same--in both names. FALSE and confirmed by my bank plus another VW dealer completed a deal 48 hrs later the way I requested. Ms. Dimitrova was absolutely certain this was the case given "her years of experience" and spoke forcefully and expertly about it--but she was wrong. Trust, but verify. Second, she quoted that the cashier’s check that would be coming from my bank would need to "be held for approx. 5-10 days" to allow it to clear --A CASHIERS CHECK !! -- and that we could not take delivery of a vehicle until it had cleared. 4 Pinocchios! Bank said they had never heard of such a policy from any other dealer, plus the other VW dealership handed over keys immediately when presented with the cashier’s check. Finally, they refuse to allow buyers using their own bank financing to take possession of a vehicle before the cashier’s check "clears" (via promissory note or short-term contract) because of a "Tesla fraud incident" that everyone in the dealership seems to know about. Again, the other VW dealership offered a bridge contract with no issue. Perhaps that is prudent on their part, but this review is about the customer experience, and their policy is NOT customer friendly. Of course, all of these issues could have been immediately avoided by using their financing instrument--and we could take the car off the lot THAT DAY. Finally, they claim their $500 "recent graduate" discount is only available to those who...wait for it...are using their financing. And, it requires those wishing to use that discount to provide a copy of the student's final transcript to qualify--guess how fun it is to ask your recent grad to acquire that while sitting at the closing table. It's not, we tried. At one point I thought: OK, I’ll play ball--let's look into their financing to make this go smoothly. When asked if they could beat my bank's 2.74% financing rate, they said--"let's fill out the paperwork and see." No, thank you. I’ll stick with my financial institution which has worked with me for more than 30 years. Happy ending…Same exact car secured elsewhere for much less money (selling price and bottom line), less hassle and fewer roadblocks. Oh, and we had leased then purchased a car from Lindsay previously--so much for being a repeat customer. If you are happy with their financing options and rates, perhaps you will have a much different experience. For those with financing secured, I wish you the best of luck at Lindsay VW—you will need it. More