Lindsay Lexus of Alexandria

The service is timely and very professional. They keep you informed on the status of your vehicle. Excellent service… They keep you informed on the status of your vehicle. Excellent service… More

when I go to Lexus service department, Juan is always helpful and knowledgeable. He knows what I need and always consult with me before making any decisions. helpful and knowledgeable. He knows what I need and always consult with me before making any decisions. More

You are met with nothing , but perfection from the moment you pull in to service ! you pull in to service ! More

I have used Lindsay Lexus for many years and have always found them excellent. My recent 120 mile service was a bit frustrating due primarily, I believe, to the technology used to record the services I wan found them excellent. My recent 120 mile service was a bit frustrating due primarily, I believe, to the technology used to record the services I wanted performed. After dropping off my car, I received a list of recommendations from the service center regarding items they felt needed to be addressed. I got that via email about an hour after dropping off my car. Twice I filled out the online checklist of the services I wanted to accept, but apparently neither was received. So I went over the list telephonically with my Svc Advisor. But after all that, I still didn’t get some optional svcs (front brake replacement), but did get something I didn’t want (front end alignment). My advisor (John) was a great guy! But somehow there was just a mixup in what I wanted to have done and I blame the automated system there for that. Also, after spending so much on service, I would really have liked to get my car cleaned - we used to get that. More

Ed Reilly thoroughly explained the SMART services for my vehicle and provided an estimated timeline for completion of the work. Ed kept me informed of the progress and contacted me when my vehicle was ready vehicle and provided an estimated timeline for completion of the work. Ed kept me informed of the progress and contacted me when my vehicle was ready early for pickup. Thank you for a pleasant experience, Ed! More

I brought my vehicle in for service today (06/12/2023), my Service Rep., James Woods is absolutely the best ever! He is about his business and he like to make sure you're satisfied and always says..."If t my Service Rep., James Woods is absolutely the best ever! He is about his business and he like to make sure you're satisfied and always says..."If there's anything I can assist you with, we at Lexus of Alexandria is always willing to help, just give me a call should you need assistance." I appreciate that, his service is absolutely impeccable! More

James is the best ever! I think I’ll keep him 😀. Very professional it’s a joy working with him. I think I’ll keep him 😀. Very professional it’s a joy working with him. More

Nguyen Le is the best service advisor we’ve ever worked with. And the service team is professional and attentive. We’ve been very happy with the two Lindsay dealerships that we use for sales and service. with. And the service team is professional and attentive. We’ve been very happy with the two Lindsay dealerships that we use for sales and service. More

Outstanding work! Always a pleasure to schedule and execute a Vehicle service with this service department. Gabby W is always prompt and will explain any questions th Always a pleasure to schedule and execute a Vehicle service with this service department. Gabby W is always prompt and will explain any questions that may arise. Definitely recommend. More

My husband and I had warm and welcome experience while we checked our LX570 in for its maintenance; Andrew was professional, helpful and friendly. We really appreciate the entire experience from check in to checked our LX570 in for its maintenance; Andrew was professional, helpful and friendly. We really appreciate the entire experience from check in to checkout. Thank you! More