Lindsay Honda

Horrible Experience. Never again MY experience was absolutely terrible. This would have been the second car that I would have bought from them. I went in looking for the HOnda Pilot T MY experience was absolutely terrible. This would have been the second car that I would have bought from them. I went in looking for the HOnda Pilot Touring edition. I had to wait about 20 min before being helped. After being helped I was met by a salesman that told me everything that I wanted to hear in the most stereotypical fashion. I was willing to overlook that and decided to sleep on it and return the next day to purchase. I called the salesman at twice at 11:00 and 11:23AM and did not recieve a call back until 9:01PM, only to find out that may car had sold. I went back a week later, and was told to come in because another of the exact model had arrived. I came in an hour later only to find out that the car had sold before the time when I was told it was available. The least that could have been done would have been to call me so I don't waste my time. THE WORST PART is, after respectfully showing my fustration, but asking if my wife can see the vehicle, I was LITERALLY waved off by the salesman who said: "DON'T WORRY ABOUT HIM, HE'S NOT GOING TO BUY, HE'S GOING SOMEWHERE ELSE". DIsrepectful and unprofessional. NEVER AGAIN will I go to lyndsay or recommend anyone else to go. More

What a surprise I had my car totalled, in considering a new car a friend guided me to Lindsy. We looked at the fit, but decided on the civic. The car is great. But th I had my car totalled, in considering a new car a friend guided me to Lindsy. We looked at the fit, but decided on the civic. The car is great. But the service, time energy integrity and professionalism that Brad Hansel showed me was amazing. I had an appointment but they were so busy, that he had to guide me to another associate. Instead of trying to waste my time and divide his attention. I think that is a sign of a true professional . He respected my time and the time of others. I would truly recommend asking for Tom or Dennis, they both give you nothing but respect. More

AVOID AT ALL COST Our family has purchased numerous vehicles from Lindsay as myself cashing out a brand new Pilot after returning home from deployment. Went to school w Our family has purchased numerous vehicles from Lindsay as myself cashing out a brand new Pilot after returning home from deployment. Went to school with Steven and was really good guy. Jim Ellis sales xxxxxxx there treated me and a friend like lower class people and gave us the run around. It's all about fake smiles, false deals and if you aren't rich they throw you to the wolves. Will never buy a car from them, I have told friends and family as well to avoid them. Also they don't have buyers guides in some vehicles so NADA will be getting a call. Even with a co signer who makes way more money then most of the cars cost they still crap you out. Honda makes the cars Lindsay DOESNT make the difference! More

Customers not only DO NOT matter,customer service the worst! What an experience I do not want to relive!My husband and I heard great things about the Honda Pilot. So we started searching for one. We found what w What an experience I do not want to relive!My husband and I heard great things about the Honda Pilot. So we started searching for one. We found what we considered perfect for our family and needs. So my husband went to Lindsay Honda to check it out. A test drive, HOURS of haggling, and paperwork signed, we were told that they only had one of the two sets of keys for the vehicle on hand. Matt Daniels said it would be no problem to get the second set from the previous owner. TRUSTING his word, my husband completes the transaction and was told we could pick up the second set when we dropped off our title from our trade In. Well, we heard nothing. 3 weeks later, my husband called to inquire about the second set of keys.MATT DANIELS now said he wasn't sure about the second set and we should have put in the contract that a second set was needed. Seriously!?!?! We were told it was no problem. NOW, MATT DANIELS said he would have to see if there was any room to have a second set cut for us. WOW! Do not trust Lindsay Honda! Not worth the hassle and deceit! Is it really worth losing a customer over a set of keys to a $30,000 vehicle? Apparently, it doesn't matter to Lindsay Honda or Matt Daniels! So...the headache continues to get worse with our experience at Lindsay Honda! My husband received a call a day after my review was posted. He was told that getting us a second key would not be a problem. We just had to visit the service center to pick up the key. I would be in the area on Friday, June 26th. They asked what time I would be stopping by. My husband told them between 12-4pm. I arrived at 12:25pm to the service center. NO ONE had ANY IDEA WHAT I WAS TALKING ABOUT??? The service person asked me if I had an appointment! I said no because we were not informed one was necessary. He told me I would have to make an appointment and come back! NOT CONVENIENT! I do not drive to Columbus on a daily basis. SO I made an appointment for Thursday, July 2nd. NOT CONVENIENT with my schedule to get a KEY!!!! My husband said he could go get the key on Friday, July 3rd so I would no longer be inconvenienced. NOW WE ARE GETTING TOLD THEY ARE BOOKED AND CANNOT GET US IN TO HAVE A KEY MADE! Lindsay Honda is NOT ABOUT EXCELLENT CUSTOMER SERVICE! WORST I HAVE EVER RECEIVED HANDS DOWN - ESPECIALLY FOR LARGE PURCHASES! Buyers beware! Plenty of other Honda dealerships in area who would be happy to help! This whole ordeal is appalling!!!! Update: July 3rd Husband was able to get an appointment to have the additional key cut for our Honda Pilot. Service Department did a great job making sure the key worked properly. The key to our whole ordeal was lack of communication between sales and service at Lindsay Honda. Communication is key to providing outstanding customer service. We do really like our Honda Pilot and would recommend the vehicle to anyone. Lindsay Honda will need to regain my satisfaction over time. But I do want to thank the service department for their handling of a bad situation! More