Lindsay Chrysler Dodge Jeep Ram

Purchase of my new Jeep Wrangler I've just purchased a new 2018 Jeep Wrangler from Manny Chapeton at Lindsey Jeep and its been a very pleasant experience. I feel like Manny did every I've just purchased a new 2018 Jeep Wrangler from Manny Chapeton at Lindsey Jeep and its been a very pleasant experience. I feel like Manny did everything he could to get e what I wanted and was willing to put in whatever time to took to make this deal happen. On the day we signed the paperwork, Manny and I were the last two people at the dealership. That night I sent Manny a text at 11pm and he promptly answered putting my mind at ease over something that bothered me. This is the second car I've purchased at Lindsey (the last one was ten years ago). I've bought cars and trucks all over Northern Virginia since 1975 and I've seen good, bad and crooked dealers. I consider Lindsey to be one of the good ones. More

Excellent Jeep dealer Worked with Estevan on selecting a 2019 Jeep Cherokee. Found the right car and it has been great. They have a large selection to choose from and commi Worked with Estevan on selecting a 2019 Jeep Cherokee. Found the right car and it has been great. They have a large selection to choose from and committed to helping you find the right vehicle. More

Fine dealership I rarely write reviews, but I've used lindsay jeep in Manassas for two car purchases and many service visits and I can honestly say I've never had a b I rarely write reviews, but I've used lindsay jeep in Manassas for two car purchases and many service visits and I can honestly say I've never had a bad experience. That says alot about a dealership. The sales team have always got me the car I wanted, the service department is outstanding. They get get you in and out in no time. Whoever is running this place knows what they are doing. More

Great place. Not so honest people I love my car. But....I will never buy a car here again or recommend anyone. They tell you what you want you to hear and that's it. I have been to thi I love my car. But....I will never buy a car here again or recommend anyone. They tell you what you want you to hear and that's it. I have been to this dealership 4 times and only had my car a month. Keep in mind I live an hour away. On one of my many times to pick up my car the sales guy didn't even look at it. The receptionist gave me my keys, no paper work or anything. On the original sales ticket they were supposed to remove some minor scratches... they are still there. My muffler tip needed to be clamped.... it's still hanging. The smart shield was supposed to be applied... never applied! I wiped my finger under my spoiler to show him a finger full of black dirt. My car wasn't even cleaned. All of these things were marked completed on my paper work but not physically done to my car and its still not done so I have to drive back out again with nothing to show for it but a "sorry about that sir. I was definitely getting the run around from my sales guy Said. I had to stop dealing with him. Since then I've spoken to 3 "managers" all of whom apologized multiple times. They do a great job at apologizing but not a great job of honoring what they say they did or would do. I've been getting the run around for a month! The one star is because I had to and because they had pizza one day. What kind of outfit are you guys running? More

Didn't get past a convo with the "Sales Manager" In today's commodity car shopping world, you just can't play silly pricing games with possible customers anymore. In most cases, if someone is reachi In today's commodity car shopping world, you just can't play silly pricing games with possible customers anymore. In most cases, if someone is reaching out to a dealer, it's because a) you have the car they want and b) you have it at the price they want listed on your website. The fine print for Lindsay CDJR reads that the "Love It Price" includes applicable manufacturer rebates and rebates associated with dealer financing. IOW, rebates you don't really need to qualify for. Ok, fair enough. It also reads that "Additional factory rebates from certain manufacturers, such as first time buyers, recent college graduates, veterans and/or active members of the military, owners of competitive makes, loyalty rebates etc, may be available." My translation on this is that I should be able to walk in off the street and get the "Love It Price" without any special qualification as long as I finance through the dealership. In my case, Bryan said that FCA requires them to show the lowest possible price, inclusive of every possible rebate, in their "Love It Price." In short, 100% opposite of what their own website shows. So, he's either playing games or he didn't know the rules. As the "Sales Manager," I don't need to tell you what I believe. In summary, I went to a competitive dealership last night with a nearly identical version, who ACTUALLY honored their internet sales price, and bought the truck of my dreams. Thanks for making it easy Lindsay CDJR. More

Great deal I went looking for a specific Jeep Gladiator. That had it on the lot. Made an appointment with Hassan. I was greeted by his sales partner Said who I went looking for a specific Jeep Gladiator. That had it on the lot. Made an appointment with Hassan. I was greeted by his sales partner Said who I primarily worked with. I was trading in a 2017 Cherokee. They checked it out while we test drove. They have me more for my trade than I was expecting. My wife wasn’t with me but did get her info by text/email. When it came time to sign the paper, he drove up to Sterling where my wife was at and got it signed. Happy with the Gladiator!!! More

Horrible unbelievably Made an appointment days in advance with Brad in Service.. dropped off night before and had a 10am apt on a Wednesday.. long story short Brad held me Made an appointment days in advance with Brad in Service.. dropped off night before and had a 10am apt on a Wednesday.. long story short Brad held me car hostage for 7 days .. each day I would have to call around 4 to find out status of diagnostic test and would get could not get to it today sorry .. I need my work truck and he made it clear from day 2-3 that they don’t care about our time. I left many messages and finally after no response and them hold truck I guess hostage with no info ..I had enough and call dealers GM who said Brad was out today and we are on day 6 now....and report is in and Brad will call tomorrow day 7. No call from Brad so I called around 11:30 and told him that I would pick up truck later that day and will let everyone what a horrible business this is the ..the guys working up front when I cam to pick up car just shaking their heads cause they hear this a lot about Brad .. then I get a handful of calls saying I am in sales and I see your truck in service and they try to sell me a new one ..lol. I hope that anyone is hat reads this lets any friend or family who they care about not to visit this dealership and especially not Brad .. a horrible employee.. to top it off I told to GM and he went over cost and then next Day day 7 Brad does the same thing but then price was 900$ more for same work. Rip off people and we really should not give companies that are run this way any business.. do yourself a favor steer clear of this place More

Happy with our jeeps I want to thank Haval Shamdeen for helping get our new cars, we love them!!! Thanks again Haval. Ibought a Cherokee and my husband got a Wrangler.... I want to thank Haval Shamdeen for helping get our new cars, we love them!!! Thanks again Haval. Ibought a Cherokee and my husband got a Wrangler..... More

Disappointed and Frustrated My wife purchased a 30k Wrangler, that was listed for 28,600 on car gurus. When I questioned why it was listed at 30k during the "negotiations" I wa My wife purchased a 30k Wrangler, that was listed for 28,600 on car gurus. When I questioned why it was listed at 30k during the "negotiations" I was shown a paper that had the price and some fees added to it to get to that 30k price. There were two 2018 jeeps there. One with 8,000 miles for 29,600, and one with 20k miles for 28,600 which is the one we ended up purchasing as the other's keys could not be located. However, on the Finance paperwork those fees were not detailed and the price simply started at 30k and what I thought was shown on the paper were added to the purchase price in the contract. Several times I said we were leaving and John the salesman was a bit pushy and argumentative saying that "We stayed open late for you, and that he didn't want us to lose the jeep" Which there were other customers there as well, so it wasn't just us there. We were then sent the finance person, Mo. Who focused on the monthly payment that my wife wanted to stay at. He showed us a bi-weekly payment that included a warranty for $3,500 and a maintenance contract and Gap. I told him I wasn't interested in the Maintenance contract and he said it was included with the warranty. He had my wife start signing the paperwork and didn't go over the numbers as has been our normal experience with purchasing anything. During this process the Jeep was being cleaned and detailed. Finally after close to 4 hours we go home tired and hungry. Wife is happy she has her jeep so I thought everything was good. That night after she is in bed I go out to sync her phone up to the Jeep and the interior is relatively filthy. There was dust all over the dash, sun visors, and the carpet was dirty. I cleaned it up so she would have a clean jeep to drive to work. Then I look over the paperwork. Shame on me for not doing that more so during the process as she was doing all of this on her own with the financing. I notice the entries for $2,000 Maintenance and $800 Gap. Which we were told were included. I also notice a paper that was in the paperwork that included the CarFax, that we weren't shown, and it shows the Jeep was also a fleet/rental vehicle that wasn't mentioned at all during the process. We go back up the following night after sending an email to John the sales person and my wife talks to a manager during the day, who understood her concerns of the 30k jeep becoming a 39k jeep. I can't remember his name, but he was friendly enough and who we meet when we arrive the following night. We are sent to another finance person who I also can not remember his name. It was a different one than the night before obviously. During this time we notice there was also a $900 charge for a wheel and tire warranty that wasn't mentioned once during the conversations. All that mattered was that he got everything into her requested monthly payment, but not really since there is an extra month with that bi-weekly payment finance method. The second finance guy was still pretty pushy; however, we take everything off minus the Gap insurance, which I still am not 100% sold on, but it wasn't too much of a hit. We are told the payments will remain the same and the Jeep would just be paid off quicker. Which is fine. During this time the Jeep is sent in for another detail as John said he would do that when we come up for the front license plate bracket, which no one knew of and we are told the JKs just have the plate screwed into the bumper through the divets on the surface, which is fine. The interior still wasn't that clean and the sun visors, that I didn't get the night before, are still dusty as is the back seat area. The next day we get a voicemail from Mo that a new contract with a better interest rate and monthly payment through Suntrust, our bank, has been sent to my wife to sign and return. This is relatively good for us, but I still feel we were overcharged on the Jeep that should have started at 28,600 and not 30k. I don't like submitting bad reviews, but this was a very bad experience for her and myself at every step of the process. This night was simply unacceptable. I will never recommend any of Lindsay dealerships to anyone. More

Outstanding Experience Purchasing a new 2019 Pacifica Probably the best overall experience buying a new car we have ever had, thanks to the great folks at Lindsay Chrysler Dodge Jeep Ram in Manassas, VA. Probably the best overall experience buying a new car we have ever had, thanks to the great folks at Lindsay Chrysler Dodge Jeep Ram in Manassas, VA. We worked with Said, the salesman, and told him what my wife wanted. After a quick search on the computer, he took us to the exact vehicle, and then let us take if for a test drive. Then we had a great experience with the financing department and even though we were a little over our budget, we were satisfied. Said then assisted us in transferring all our items from the old vehicle to the new Pacifica, and even made a long trip to our house to drop off my cell phone which was accidently left in their car. Great Team and Great Experience!!! Thank you very much Lindsay. More