Lindsay Chrysler Dodge Jeep Ram

Dealership had a large inventory considering the supply shortage. Our salesmen Daybi Saravia, his menor Leo and their sales manager were all friendly, helpful and a pleasure to work with. shortage. Our salesmen Daybi Saravia, his menor Leo and their sales manager were all friendly, helpful and a pleasure to work with. More

I delivered my Jeep to Lindsay's service department for rear-brake replacements and was told they didn't have the parts and it would take 6 days to complete the repair. They advised me not to drive it in t rear-brake replacements and was told they didn't have the parts and it would take 6 days to complete the repair. They advised me not to drive it in the meantime, which meant I would be without a means to go to work for several days. I'll mention in contrast, I had just had my brakes done elsewhere on my wife's Ford, and the repair only took a day. Five days later, I received a message from my Lindsay service POC that my Jeep would not be ready as expected and also that she was leaving on vacation. I spent 6 hours the following day trying to reach anyone in the service department that could help me get a loaner car. I was repeatedly routed to voicemails of people who never called me back. I even tried the chat line, which was a mind-numbing loop of canned responses, which never once answered a direct question. It became clear over my lengthy dialog that I was not chatting with a bot, but a "chat professional" from another country. This individual did not use American syntax when steered outside the cut and paste responses. She displayed no real understanding of my problem and was completely out of her depth in offering a useful solution. After about 6 hours of numerous call and chat attempts the Lindsay operator transferred me to a "sales" manager (I believe his name was Mike) who had the compassion, the work ethic and the competence to help me, even though he was not a part of the service department. Mike had someone from service promptly call me and I received my loaner car shortly thereafter. That very evening, to my surprise the service dept called to say my Jeep was ready for pickup. So, if the parts were there, why did they indicate otherwise in their message, and why give me a loaner car only three hours prior? It seemed to me that the parts were there after all, I just wasn't a priority until I became a squeaky wheel. For my two-brake repair, Lindsay had at this point left me 6 days without a car and charged me $1,477. But, this was not the end. I picked up my Jeep and drove it home. The next morning it wouldn't start--very curious as I had zero history of bad battery symptoms and it was my first attempt to start it since it was at Lindsay. I had to have it towed back to the dealership. It is now Sunday and the service dept is closed. The following workday I was able at length to reach my original POC who informed me that my battery had failed their check. Now, I had had the battery checked by the service that towed me the day prior and they had indicated the battery was "on the low end, but good", which made me wonder if Lindsay had a convenient calibration for their battery checker. I was feeling pretty stuck by this point and desperately in need to get back to work, so I authorized Lindsay to give me a new battery. Later that day, I was notified that my Jeep was ready, but I needed a ride to the dealership. This would involve a series of calls and texts with Lindsay. During this discourse my rep never responded on her own. I had to wait, and wait, following my text, before finally calling back to get her response. Each time I was given a new reason for the disconnect. After a tedious back and forth, I got my ride and arrived to collect my Jeep. It was nighttime by now. I walked into the service area where there were three service reps at their stations in front of me. I was the only customer in the room. I stood before them, waiting to be acknowledged, and after a long, awkward silence one of the three asked apathetically if he could help me. I was eventually connected with my service POC, who processed me out. For the new battery, Lindsay charged me another $366, including a $175 labor charge to install and "check" my battery (a process which I could have done myself in 10 min). My Lindsay brake repair adventure ultimately cost me $1,844 as well as 9 days without a car (including two full days of persistent attempts to reach someone in their service dept who could help). The Lindsay service department, whether in chat, on the phone, or in person was, apathetic, unmotivated and vacant of customer service ethos, with the single exception of the rep who called me back after the sales manager got involved--all this while charging well over and above what I would have paid anywhere else. My experience with Lindsay was an expensive lesson. It is said that a smart man learns from his mistakes, but a wise man learns from the mistakes of others. May you be wiser than me. More

Friendly service. Professional, and more than fair offers. Rick Aguas was a pleasure to work with. offers. Rick Aguas was a pleasure to work with. More

David Gatling, his manager, and the finance representative answered all my questions and provided me with great knowledge of all my new vehicles capabilities and warranties. representative answered all my questions and provided me with great knowledge of all my new vehicles capabilities and warranties. More

Gracias a toda la buena intención y paciencia que mantuvo Rafael Erazo. Logre comprar mi camioneta, muy contenta por su ayuda! Excelente persona... Rafael Erazo. Logre comprar mi camioneta, muy contenta por su ayuda! Excelente persona... More

More than Happy to buy a vehicle from this dealership I was well treated and well assisted! I highly recommend Rafael Erazo was well treated and well assisted! I highly recommend Rafael Erazo More

Kevin was very helpful and pleasant to work with. Had us in and out and got us the vehicle we have been searching for for a while. Thank you in and out and got us the vehicle we have been searching for for a while. Thank you More

Kevin answered all questions and took his time was patient and understanding of what we wanted. patient and understanding of what we wanted. More

Amaya was so knowledgeable and such a sweetheart. It was a pleasure working with her. I had limited time and she made sure I was in and out. Thanks Amaya! a pleasure working with her. I had limited time and she made sure I was in and out. Thanks Amaya! More

It’s a great place to buy a vehicle great costumer service and excellent finance staff. The person That assisted me was Rafael Erazo service and excellent finance staff. The person That assisted me was Rafael Erazo More