Lindsay Chrysler Dodge Jeep Ram

Friendly and professional I went to many dealershipstudents in MD, PA, VA and NJ and was disgusted by their customer service. My last resort was Lindsay Jeep and Ram in Manassa I went to many dealershipstudents in MD, PA, VA and NJ and was disgusted by their customer service. My last resort was Lindsay Jeep and Ram in Manassas because I was interested in a Jeep Wrangler. I met a lady called Theresa Shephard and her professionalism and friendliness encouraged me to purchase the 2013 Jeep Wrangler within 2 days. The customer service was fantastic More

Horrible Experience It had been 18 years since I bought a car. I dreaded looking for a replacement vehicle. In fact, I went almost 4 months without a car because I really It had been 18 years since I bought a car. I dreaded looking for a replacement vehicle. In fact, I went almost 4 months without a car because I really dislike the experience of buying a vehicle. I felt a little better about my experience when I found out that USAA has an online pricing tool that makes things less complicated. I found a car that I was interested in and it gave me a guaranteed price I can take to Lindsay Chrysler Dodge Jeep Ram Dealership. Perfect! No hassle! I spoke to Urey Hohney on the phone and set up a time for me to arrive and see the car. Urey wasn't there and someone else helped (I can't remember the name, maybe a Luis?) and he was very friendly specially when he found out that I'm a Veteran and that I'm using USAA and he said, "Oh, well, you can trust us, it's like you're dealing directly with USAA". I came prepare NOT to deal with any of the things that I hate about dealerships. I knew the car I wanted, I had the price I wanted to pay and it should have been a very quick and painless experience. However, I was wrong. The whole experience took over 3 hours. The Price they sold me the car for was over $2,000 what USAA had priced the car for. They changed my finance company from USAA to another company. They didn't do a walk around on the car. I left there not knowing anything about the car - how to connect bluetooth to the car or anything about the car. Now, I understand that the dealership didn't do anything I didn't agreed to. However, just because they didn't do anything wrong or illegal doesn't mean they did anything good. I told them it has been 18 years since I bought a car and I really dislike the process of buying a car. I know that they did with me as they pleased and now I'm stuck with a car that I really don't like but one that I need. I bought this car at the beginning of April 2016 and I was willing to just move on and add this experience to the many reasons I really dislike buying a car. However, today I got a phone call from Urey Hohney and he asked me how I was liking my car. I reply, "I'm not really liking it." To which he replied with a quick and dismissive, "Ok thank you and have a good day". I had forgotten his name so before he could hang up, I asked for his name. He pretended not to hear me and tried to hang up, I asked his name one more time and he hung up on me. I really dislike the experience of buying a car and this dealership really did a number on me, over $2000 above the price they have agreed to with USAA, telling me that they love working with Veterans and that I should feel safe because they're the same as if I was working with USAA. However, they change my finance company from USAA to another one. They don't bother to even tell me how my car works. I have a tire with a leak, the symbol came on a week after I got the car, but didn't know what the symbol meant. And then you call me 3 months later to "check up on me" but as soon as I say I'm not liking the car you hang up on me? You guys are horrible! I own the fact that I'm an easy target to dealerships hence you guys took advantage of the situation. But this little phone call is too much. Your dealership lives up to why people dislike car sales people. More

Welcoming & Friendly Very pleasant & patient as we arrived an hour before they closed. They took their time helping us & making sure our needs were met to our satisfactio Very pleasant & patient as we arrived an hour before they closed. They took their time helping us & making sure our needs were met to our satisfaction. More

I feel that I have made some new friends. I, also, am one who does not normally write reviews. However, Theresa Shepard, and the staff at Lindsay were like friends rather than sales persons. I, also, am one who does not normally write reviews. However, Theresa Shepard, and the staff at Lindsay were like friends rather than sales persons. They were more than willing to work with me and “my wants”. I really appreciate their efforts. I visited Lyndsay looking for a used Chrysler 200 and purchased a new one instead. More

Gerry Hebron ROCKS!!! I will start off by saying I do not usually write reviews, but after my experience with Gerry Hebron and the staff at Lindsay, I feel it is the least I will start off by saying I do not usually write reviews, but after my experience with Gerry Hebron and the staff at Lindsay, I feel it is the least I can do. I started my jeep looking online and came across Lindsay Chrysler Dodge Jeep Ram. From the very first encounter I felt at ease. I felt like there was no pressure on me at all. I can not say enough good things about Gerry and the staff, he made the car buying process fun, easy and enjoyable. I would recommend him to anyone looking for a vehicle. Just peruse the website and you can see the detail and quality they puts into their work.Don't walk, RUN to Lindsay Chrysler Dodge Jeep Ram. More

Good Experience The people and staff are friendly and welcoming. I appreciated how they did not overly pressure me to buy the car. My sales rep was Gerry Hebron and w The people and staff are friendly and welcoming. I appreciated how they did not overly pressure me to buy the car. My sales rep was Gerry Hebron and we bought from him before. He was really good and tried to make the process as simple as possible considering how strenuous car buying can be. I would definitely recommend asking for him. More

Good experience, good people! We were in a rush to buy our daughter a car as her Ford Escape broke down on I95 traveling from her home in Williamsburg to Northern Va. Turned out i We were in a rush to buy our daughter a car as her Ford Escape broke down on I95 traveling from her home in Williamsburg to Northern Va. Turned out it was going to need a new engine & not worth the expense. She then needed another car to get back home with our 2 grandchildren. Sam Rosa was our salesman and was so knowledgeable and thorough in going over the car with our daughter. Our #1 priority was getting her a car that was safe and reliable and & Sam's expertise ,knowledge & professionalism made this Chrysler our choice. There was a slight hiccup with the financing but Sarah in financing made it happen for us and we are so grateful. Thank you Sam, Sarah and Lindsay CDJR. More

Best ever car buying experience! This was by far the best experience I had buying a car in a very long time. Gina Askew was my sales professional, and that's exactly what she is - a p This was by far the best experience I had buying a car in a very long time. Gina Askew was my sales professional, and that's exactly what she is - a professional. She was very helpful, knowledgeable and available while I was searching for my Jeep Cherokee and even after I bought the car and drove it back home. I am 250 miles away from the dealership, but I would go back there for my next car purchase in a heart beat. Well worth the trip. They have the biggest inventory and the best prices in 300 miles radius. I am recommending Gina and Lindsay to everyone I know! More

Awesome!!! Best service ever! Amazing follow through and super easy. I'm from out of state but chose to purchase here because of their prices and customer servic Best service ever! Amazing follow through and super easy. I'm from out of state but chose to purchase here because of their prices and customer service. More

Purchased a 2016 Jeep and traded in 2008 Jeep I live in Rockville, MD. Drove out of my way to VA to Lindsay CDJR based on their selection & price. I worked with John (sales manager) via phone & em I live in Rockville, MD. Drove out of my way to VA to Lindsay CDJR based on their selection & price. I worked with John (sales manager) via phone & email, finding me the match of what I was looking for and price of where I wanted to be. Becuase of the drive, I got to the dealership around 7pm. I worked with Phil on the test drive, my trade, and the deal jacket. A little background on myself, I come from the dealer world & now work in automotive marketing & software. So I'm familer with how the dealership should function, how the customer experience is expected to be, & how a deal should come together for devilry. Phil and John both stayed late (after closing) for me, my wife, & my 2 year old could take soberly of our new jeep. They even had another salesman run to neighboring McDondalds for us & gave great attention to my son & wife, making them feel comfortable as we completed admin paperwork. Phil then walked us thru all features of our new car and acted as the 10pm approaching hour wasn't a concern of his. The General Manager, Paul is a very approachable GM, was very appreactive of our business and asked how his staff treated us. Just an overall, great experience. One I can say is somewhat rare at other dealerships. Now 3mths later I am having my 1st service completed on this new jeep at another dealership and I can say it makes me appreicate the great service I experienced with Paul & his team at Lindsay. After my service experience with this more local dealership, I may start commuting back to VA to have Lindsay service my Jeep. All & all, worth the drive to feel valued, comfortable, & and respected at Lindsay. Not to mention the rockin' deal I got on my new veichle, and great trade value they worked with me on. A+ to this team and dealership! More