Lindsay Cadillac of Alexandria - Service Center

My 2nd visit to This dealer, pleased in the way I was treated. Brandon my service adviser did everything in his power to make sure I was happy. I appreciated his professional way of handling things. treated. Brandon my service adviser did everything in his power to make sure I was happy. I appreciated his professional way of handling things. More

My car repairs were completed in a timely manner. The console screen was replaced very well and you couldn’t tell it had been removed. The work was completed excellently. The service advisor made The console screen was replaced very well and you couldn’t tell it had been removed. The work was completed excellently. The service advisor made us comfortable while waiting for the car. She was knowledgeable and friendly More

Donna continues to be thoroughly professional, helpful, and courteous. Thanks again for the outstanding timeliness and service. and courteous. Thanks again for the outstanding timeliness and service. More

The service department needs to improve and pay attention to the customer request in regards to when you need your car picked up and returning your call when you leave a message for adviser. (Michelle Perez) to the customer request in regards to when you need your car picked up and returning your call when you leave a message for adviser. (Michelle Perez) More

Craig was amazing kept me up to date on the process with my vehicle. Johnathan was awesome too very accommodating. my vehicle. Johnathan was awesome too very accommodating. More

Excellent service As always. Thank you. Never disappointed with the advise and service. Great mechanics. Thank you. Never disappointed with the advise and service. Great mechanics. More

took care of my problem… all good, professional staff…. will recommend as usual.. nice facilities.. will recommend as usual.. nice facilities.. More

Professional, Prompt and Friendly my last service appointment was easy and timely. I recommend their quality to anyone seeking a new or used Cadillac. appointment was easy and timely. I recommend their quality to anyone seeking a new or used Cadillac. More

If zero stars were possible that is what this rating would be. We have never experienced such poor service both from the service department and sales department. We have owned a Cadillac for 3 years and would be. We have never experienced such poor service both from the service department and sales department. We have owned a Cadillac for 3 years and routinely used Lindsay for service prior to the pandemic. Last week we took our car in for service and to check a few maintenance concerns and were ghosted for the remainder of the week. No returned calls, no updates, no notification that they would be keeping the car over the weekend. Today, our car is finally ready, and not only did I have to wait 45 minutes for a returned phone call to book a Lyft so that I can come get the car, but then when I called back concerned about the ride not showing up for 30 minutes (which is a very long time for a Lyft) I was treated like I was an idiot and like it wasn’t their problem - directly from the Sales Director himself. I expressed my disappointment with the experience and said I didn’t think we would be coming back and he said “okay no problem” so clearly they do not care about their customers experiences. Don’t waste your time, there are too many other dealerships nearby to deal with this sort of treatment. More

Service advisor excellent professionalism great mechanics can trust my vehicle will be fixed correctly outstanding service can trust my vehicle will be fixed correctly outstanding service More