Lindsay Cadillac of Alexandria - Service Center

I was very disappointed with the wait time (4 hrs. ) and non-communication regarding the results of the diagnostic test. The results of the test were not explained (verbally) to me. The only discussi ) and non-communication regarding the results of the diagnostic test. The results of the test were not explained (verbally) to me. The only discussion was regarding the tire sensor replacement; and I was aware prior to coming in that the sensor needed to be looked at. I was given an action plan report of what the technician discovered. In the past, I'm usually made aware of the findings and given an opportunity to get the repairs done or wait and have the work done at a later date. No discussion was had. I live quite a distance from Lindsay which is why I usually wait on my vehicle. I've owned several Cadillacs, all purchased brand new from Lindsay, and have never had this type of service before. I realize you recently moved to the Duke Street location, but that is not an excuse for the service I experienced on 10/14/2022. However, Donna was very gracious and polite, but I am very disappointed that the service is not as it used to be on Kenwood Ave. I hope Lindsay can return to its once exemplary service of long ago. More

Good service for everything I need Friendly reliable best over DMV I recommend friends and family to do business with Lindsay best over DMV I recommend friends and family to do business with Lindsay More

I had Cadillac service on 10/06/2022. My vehicle (CT6) was diagnosed properly, repaired, and ready by the promised time. My service advisor, Brandon Nuss, was responsive, knowledgeable My vehicle (CT6) was diagnosed properly, repaired, and ready by the promised time. My service advisor, Brandon Nuss, was responsive, knowledgeable and provided awesome customer service. The overall rating and service experience is excellent. Thanks! More

always up to speed can depend on all aspects of service from LINDSAY CADILLAC will continue to use this service. from LINDSAY CADILLAC will continue to use this service. More

Great service, fast repair. Will definitely come back next time I need something for my Cadillac Will definitely come back next time I need something for my Cadillac More

Outstanding and timely service. Mark was there with a warm hello at 7 AM and positive from there Lindsay gets it done the right way. Mark was there with a warm hello at 7 AM and positive from there Lindsay gets it done the right way. More

Everyone was professional and friendly estimate for repairs was fair and accurate. Scheduling was prompt and in reasonable time frame repairs was fair and accurate. Scheduling was prompt and in reasonable time frame More

Lindsay Cadillac most always treat their customers to a high level experience of service at their location high level experience of service at their location More

Nothing less than exceptional service is provided from Lindsay Cadillac from the appointment process through the service and daparture. Mr. Pellegrino (Gino) is the main reason I continue to purhase my Lindsay Cadillac from the appointment process through the service and daparture. Mr. Pellegrino (Gino) is the main reason I continue to purhase my cars at Lindsay--providing superb service after sale. He is professional, courteous and technically competent, ensuring my car is well maintained, and I have no worries. Clearly, one of the best if not the best advisor I have ever experienced. My last service went equally well from the moment I arrived when I was greeted by Gino. He kept me informed throughout the process, in person and through texts, The technician servicing my car identified and repaired a safety issue which I appreeciated. Of course Gino explained the issue and why it was important to make the repair. Thank you Lindsay for another impressive service! More