Lindsay Cadillac of Alexandria - Service Center
Alexandria, VA
147 Reviews of Lindsay Cadillac of Alexandria - Service Center
Bad Customer Service After multiple calls into the dealership, I was able to set up an appointment to drop off my car. The customer service representative tried to transf After multiple calls into the dealership, I was able to set up an appointment to drop off my car. The customer service representative tried to transfer me to a service rep, that failed and I was transferred to someone's personal phone. Then I tried to set up a rental vehicle and the service representative would not confirm with Enterprise on whether or not they even had a vehicle. Seems as though this dealership does the bare minimum, with errors. More
Car Trouble Coming From South Carolina t My Cadillac SRX was constantly powering down on the way home from South Carolina -it kept getting worse --outside of Wash DC -Onstar mentioned Lindsay My Cadillac SRX was constantly powering down on the way home from South Carolina -it kept getting worse --outside of Wash DC -Onstar mentioned Lindsay Cadillac of Alexandria VA --We saw a service mgr named Michael Collier --after listening Carefully to my problem he sent the car to a mechanic- 1 hour -the news came back -the mechanic couldnt find or duplicate the problem -I asked Mr Collier what his suggestion was --he recommended a throttle part ---we went along with it --we were on our way in 3 hours start to finish --he even recommended NOT changing a sensor cause it could create problems--we got home safe without any problems and no further warning lights etc --the car today is running just fine --the best part --I felt a very fair price and he even gave me my seniors discount !!!!!!!!!!!!!! Many thanks Mike !!!!!!!!!!!!!!!!!!!!!!! More
As an older person in my 60's, it has always been my experience to give praise and criticism when needed. Also as we get older, we are more particular about things, have less patience, and recognize ro experience to give praise and criticism when needed. Also as we get older, we are more particular about things, have less patience, and recognize routine BS. My dealing with other auto dealers and Lindsey Cadillac is no exception. Over the past several years, I have purchased two (2) new cars from Lindsey Cadillac. Throughout that time, I had repairs associated with accidents, unusual breakages, wear and tear, and just routine scheduled maintenance. In all fairness, I must say that I have always been treated with extreme respect and graciousness with all aspects of my dealings with Lindsey Cadillac. More recently, I really enjoy all of the mechanical changes, dependability, ride standards, and technology upgrades to the new models of Cadillac. The on-line communication associated with the On-Star and the Cadillac service apps. provides emergency assistance , routine travel directions, and other carefree feelings, not to mention updated information about your auto performance and maintenance needs. When visiting the service department, the Staff goes out of their way to ensure that you are provided excellent service that meets your schedule and demands. It is a very comfortable and inviting atmosphere and probably as good as it is going to get. I live in Maryland. It is a 80 mile round trip for me to go to Lindsey Cadillac. The location in Alexandria, Virginia is a little congested at times and they are currently renovating the roads and other facilities. But it is always worth the trip for me. My Cadillac is two (2) years old now and I looking forward to the newer models. I would not hesitate to begin a trip in my Cadillac, at a moments notice, to anywhere in the United States. More
Mark in service was great! Very helpful! I live in western Loudoun county and pass other cadillac dealerships to go to Lindsay! Every time I go always visit Leigh who sold me my car! Always a nice d western Loudoun county and pass other cadillac dealerships to go to Lindsay! Every time I go always visit Leigh who sold me my car! Always a nice dealership who treat people nicely. The enterprise folks, who are more in my age group and great also! Excellent job! More
Prior to a few years ago, I would not go to a dealership for service. That has changed, including for inspections, both state safety and emissions inspections. for service. That has changed, including for inspections, both state safety and emissions inspections. More
UPDATE: After my review was posted on Yelp last Tuesday (10/11/11) I received a call last Thursday (10/13/11) from James Pollack, the Service Manager from Lindsay Cadillac. I was in a meeting when he calle (10/11/11) I received a call last Thursday (10/13/11) from James Pollack, the Service Manager from Lindsay Cadillac. I was in a meeting when he called me so I was unable to answer the phone. He left a voice mail and informed me that he called to discuss the service appointment. I called James Monday evening (10/17/11) and left him a voice mail indicating that I was following up on his call. This afternoon James called me and was apologetic about the service appointment experience as well as for not calling sooner. I informed James that this experience was an aberration from the many other times I've have my car worked on and we both agreed that communication could have been handled better. James even offered to refund me for the entire service appointment, which I gladly accepted as a great first step in rebuilding my trust in Lindsay. He took my CC info over the phone and issued the refund right there and then. I did mention to James that I was in the market for a new car and he let me know that he would be willing to assist me in that should I opt to go back to Lindsay. Furthermore, he mentioned that should I need to bring in my CTS for service in the future, I should contact him directly and he would handle my service request personally. Overall, I'm very pleased with the response I got from Lindsay and am glad to see that they made this effort to win back my business. Today is exactly 4 weeks since I sent this letter via Lindsay Cadillac's website as well via the online survey I received after having my car serviced there on 09/20/11. To date there has been no response: I purchased my 2007 Cadillac CTS from Lindsay Cadillac in September 2007 as a birthday present for myself and - as a loyal Lindsay customer - have always brought my car into the Lindsay dealership for any routine maintenance and state inspections. In the 4 years I have owned the car, I have always been pleased with the level of attention and timely service that I have received, but today I am writing to let you know that my experience with today's service has been extremely disappointing. I scheduled a service appointment for 7:15 AM this morning to get my Virginia state inspection done as well as to address a safety recall that was issued for my car (this is the 3rd safety recall in 4 years). I got to the dealership around 7:20 and met with Gino. After waiting for him to finish up something on his computer, there was no "Good morning" or greeting of any kind; this was odd considering the other service consultants I've dealt with in the past have always been very engaging and courteous. Gino then proceeded to walk out to the car, gave it a once-over, then went back to his station and filled out the paperwork to start work on my car. I asked Gino how long he estimated it would take for the recall work to be done. He replied "a few hours, probably 3 at the most". The recall notice stated that the work would take "approximately 45 minutes" but that it may take longer. I had given notice at work that I would be in late since my car was in the shop, so I elected to stay at the dealership till the work was done, given Gino's estimate. Around 12:30 PM (5 hours after I arrived at the dealership and 2 hours after I was told the work would be done), Gino came to the customer lounge and tells me that my car would not pass inspection unless the right brake light bulb is replaced at a cost of $130. I was shocked to hear that a bulb (not the housing, but the BULB) would cost that much to replace. I informed Gino that $130 is far too much to pay for a bulb and I even told Gino I was capable of replacing the bulb myself and even told him how it is done (open the trunk, removing the liner, unplug the light assembly, etc.). He replied that he would "see what he could do about the cost." And he also pointed out several other items that were considered cautionary (air filter/fuel filter replacement) and I informed him that I did not want that work done at this time. Around 2pm, another service consultant (I believe his name was Craig) comes up to me and informs me that Gino went to lunch and asked him to check on the status of my service. At this point I'm beyond frustrated from sitting in the lounge for nearly 6 1/2 hours. He informs me that the service recall work is complete but that the headlights require alignment to pass inspection. I asked what the status of the tail light was and he told me that I would only be charged for a 1/2 hour of labor ($65) as opposed to what was originally presented to me ($130). At this point, I'm at my wits end and tell the consultant to go ahead and realign the headlights just so I can get out of here. What I thought was supposed to be a routine $16 inspection turned out to cost me $128! Finally around 2:30 I was informed by the other consultant that my car was ready...an entire 7 hours after I got to the dealership. When I expressed my frustration for having to pay a ridiculous amount of money for a burnt out tail light, Gino then knocked the total cost down to $108. While I can appreciate the gesture, a $20 discount far from makes up for the time I spent waiting for my car, especially when I was one of the first ones to arrive for service this morning. Add to that, I missed an entire day of work and had to use my leave. If I had known the work would have taken all day, I would have made arrangements to get to work and come back later. This service experience has left me with the impression that safety recalls are not a high priority to your service staff or techs and that because the work is done for free, your establishment has to find some ways to gouge me out of my money just so that you can say you made some profit. I am beyond frustrated with this experience and am considering selling or trading my Cadillac just so that I don't have to endure this type of aggravation again. More
I have a 2000 Cadillac (and I'm actually under 30!), not purchased from Lindsay. I have had a few issues with it, nothing major. They've always done a good overall inspection of the car each time I bring purchased from Lindsay. I have had a few issues with it, nothing major. They've always done a good overall inspection of the car each time I bring it in. The first time, I had an electrical problem and they replaced a part and the problem persisted. They replaced another part that fixed the problem. They only charged me for the different between that and the previous service call (so I didn't get charged for the repair that didn't fix the problem). I also had a problem with my seat memory at a later date, that apparently just needed reprogramming. They did that for free. My third service call (all of these over a period of about 3 yrs) was a stalling issue (only happened twice over 6 mos). The service assistant knew exactly what the problem was - I was impressed with that. They've never been overly-nice, but then again, I haven't bought a car from them, but I've been treated with respect. They have good service, but obviously charge a Cadillac price on both parts and service. I decided to leave this review so that the reviews didn't consist of only customers who have bad expieriences, as many review sites do. More