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Lindsay Cadillac of Alexandria - Service Center

Alexandria, VA

4.4
147 Reviews

147 Reviews of Lindsay Cadillac of Alexandria - Service Center

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October 08, 2024

This is my first experience with owing a Cadillac. And I will say I DO NOT LIKE the service. My car broke down and I had to get it towed in over night. I called at 8 am to inform them of the situation More

by Wright.mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lindsay Marketing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Lindsay Cadillac of Alexandria responded

Wright.mike- Thank you for taking the time to share your feedback. We appreciate your business and apologize for any inconvenience you may have incurred while having your vehicle serviced at our temporary location. Shortly, we look forward to welcoming you to our new location but until then we look forward to welcoming you back again. Please contact me directly if you would like to discuss further as our goal is for every customer to have a positive experience. Sincerely, Sargio Desdunes, Service Director, sargio.desdunes@lindsaycadillac.com, 703-647-8628

Oct 08, 2024 -

Wright.mike responded

lol I talked to you Sargio Desdunes on the phone. And as a GM your NO help. You basically said the same thing service advisor Geno said. Y’all are sorry for the inconvenience, both said there’s no loner car and I literally just got a text saying my part would be in 5-7 business days. When ever my car get fixed I am trading it in and getting away from Lindsey Cadillac of Alexandria. Y’all customer service SUCK

April 17, 2024

Lindsay Cadillac has provided us with excellent service. Our customer relations rep, Donna Wozniak is outstanding. She has accommodated us every time. Pick up and delivery has been a big help. Mike Johns More

by mike5johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Wozniak
Apr 18, 2024 -

Lindsay Cadillac of Alexandria responded

mike5johmson- Thank you for sharing your positive remarks about Donna's assistance during your recent service visit, we are pleased the pick up and delivery are beneficial.

March 15, 2023

I have been a satisfied customer of Lindsay since 1980. Mark Ahmad and Craig Beran, my service advisers, are excellent. More

by Dmckimaia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ahmad, Craig Beran
Mar 15, 2023 -

Lindsay Cadillac of Alexandria responded

Thank you for your continued loyalty for the past decades! We are proud to have earned your trust and respect.

February 09, 2023

Hello DealerRater and Lindsay Cadillac of Alexandria, As always my recent service visit, to install a new battery and electrical system check for my 2016 Cadillac Escalade was perfect. My More

by bcvogler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gino Pellegrino
Feb 09, 2023 -

Lindsay Cadillac of Alexandria responded

As always Gino and the team are thrilled with your review and pleased that you felt valued as a customer. Thank you for your sincere comments and we happy that you felt welcomed and well informed.

January 17, 2023

Great dealership! I have been going to Lindsay for years and bought two new cars from the. More

by peggyldisney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jan 17, 2023 -

Lindsay Cadillac of Alexandria responded

Thank you, Peggyldisney! We are thrilled for your continued support of Lindsay and look forward to seeing you again soon!

January 04, 2023

The dealership is as good as any other. My rating is based on my service representative. More

by Lolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Wozniak
Jan 04, 2023 -

Lolo responded

The dealership is as good as any other. My rating is based on my service representative.

Jan 12, 2023 -

Lindsay Cadillac of Alexandria responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tim Robinson, trobinson@lindsaycars.com, (571) 481-2296

December 30, 2022

Terrific service technicians and assistance. Donna Does a great job of providing details to me and updating me. More

by Deb.McKinnon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Wozniak
Dec 30, 2022 -

Lindsay Cadillac of Alexandria responded

Deb.McKinnon-Thank you for highlighting Donna's detail oriented customer service! We appreciate you taking the time to share your positive feedback and your continued patronage!

November 24, 2022

My First service experience at Lindsay Cadillac was Awful. I dropped my car for service, when I returned to pick it up I saw 3 people in my car and used it like uber. I never go back to this place ag More

by Sam2693sa
Recommend Dealer
No
Employees Worked With
Gino Pellegrino
Nov 24, 2022 -

Lindsay Cadillac of Alexandria responded

Thank you for bringing your disappointments to our attention. Please contact Sargio Desdunes, Service Director, sargio.desdunes@lindsaycadillac.com, 703-647-8628 for assistance in resolving your concerns.

November 23, 2022

Michell Perez is an outstanding service representative, who customarily, provides service to me and my vehicle. She is a pleasant consummate professional who in coordination with the technical staff ensur More

by Cowboy6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Perez
Nov 24, 2022 -

Lindsay Cadillac of Alexandria responded

Cowboy6- We are pleased to have earned your continued support throughout the years and happy that Michelle consistently ensures high quality customer service! Thanks!

November 16, 2022

My service experience at Lindsay Cadillac was yet again exceptionally perfect. I owe a great deal of my consistent perfect service visits to date to my Service Agent, Gino Pellegrino. Gino is always pers More

by bcvogler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gino Pellegrino
Nov 17, 2022 -

Lindsay Cadillac of Alexandria responded

Benjamin- Thank you for your very genuine remarks and review of Gino and the team! We are proud to have earned your respect and continued loyalty! We will certainly be sharing your feedback with the team. Safe travels.

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