Lindsay Cadillac of Alexandria

Had my XT5 in for regular maintenance yesterday and Nick was my Service Rep. He provides great customer service! He has the right demeanor for the job and represents Lindsay Cadillac in a professional manne was my Service Rep. He provides great customer service! He has the right demeanor for the job and represents Lindsay Cadillac in a professional manner. And can't forget my Sales Rep, Dwayne, always great chatting with him! Also, Lindsay Cadillac has great processes in place for all parts of their business that I have experienced, including Training on the new Lyriq for the sales reps, that's the way to do it Lindsay! More

Been a customer of Lindsay Cadillac for almost 12 years and the staff, quality and environment are all top flight. Can’t recommend more highly. and the staff, quality and environment are all top flight. Can’t recommend more highly. More

Worst buying experience. Negotiated price and drove 1 hour to dealership to purchase car and when got there they were trying to sell car I was trying to buy. Then salesman lied and told me " I am going hour to dealership to purchase car and when got there they were trying to sell car I was trying to buy. Then salesman lied and told me " I am going to handle this" and after being left for 30 min in office saw him sitting and joking with sales manager. I cleaned out trade in and drove an hour to buy a car, not be their back up plan while they try to sell car I wanted to someone else. Dishonest, wast of time, and rude. More

Easy to make appointments, enjoy having Gino as my service guy, explains what repairs and services I need any why I need them. Always helpful service guy, explains what repairs and services I need any why I need them. Always helpful More

Excellent customer service! Craig is always professional and honest. His knowledge is superb and his super nice. Love working with him !!! Top notch ! Elizabeth D and honest. His knowledge is superb and his super nice. Love working with him !!! Top notch ! Elizabeth D More

Very quick, efficient and easy process for scheduling service appointments. service appointments. More

Craig is friendly, helpful and honest. He has provided very good service and provided warranty information on battery. He also provided good and professional advice. very good service and provided warranty information on battery. He also provided good and professional advice. More

Unprofessional. They sold the car we were in the process of “buying” without even telling that straight. We would have appreciated ah honest communication. Also, they promised to match the bank interest-rat of “buying” without even telling that straight. We would have appreciated ah honest communication. Also, they promised to match the bank interest-rate if a good credit, without knowing the specifics. And then never clearly communicate what is happening with the credit application unless you ask 10 times More

Update;Donna tried to help and resolve my issue. even Update; Donna tried to help and resolve my issue. even though the new key and old key is not properly working because it cut too lose. She did mail a Update; Donna tried to help and resolve my issue. even though the new key and old key is not properly working because it cut too lose. She did mail a new key. I give her five star just for trying to resolve, but many lessons learned. I brought my Cadillac DTS for key and programming. I paid a total of $249 to get the key cut and programmed. They said my key is good, and I paid for it. I paid for a tow truck company to bring the car to me. After spending money in towing for taking the car to the dealership and getting the car back to me, and paid Cadillac for key and programming, Now, when I put the key, the anti-theft turns on, it doesn't click; the key is not working on doors. My mechanic is saying that there is a problem with the key. I tried to speak to Donna Wozniak and attempted to resolve the issue, and she hanged up on me. I called five times today, no answer, and I just left her a message. After spending all that money, time, and effort, I am stranded and waiting on them. I am distraught and did not expect to receive a service from a Cadillac dealership like this. I will not give up until resolved, I will contact BBB, and share my experience on google, yelp, and social media I hope she gets this resolved and does the right thing. I will update my review as I hear back, hopefully. More

Excellent service, valued me as a customer, listened to me explain my reason for bringing my car in for service, their diagnosis was clear, car was ready for pickup before the end of the day. me explain my reason for bringing my car in for service, their diagnosis was clear, car was ready for pickup before the end of the day. More