Lindsay Cadillac of Alexandria

Overall, the service to my automobile was satisfactory. The warranty work that was done was just fine and the thorough inspection was appreciated. However, I do have two complaints. One: when I picked up The warranty work that was done was just fine and the thorough inspection was appreciated. However, I do have two complaints. One: when I picked up the car, it was filthy - outside of course. Granted, I could not pick it up on the late Friday or following Saturday that it was ready to be picked up. I did pick it up approx 1:00pm on Monday 01/10/22. You really wasted your highly touted $20 complimentary car wash on this one. My car apparently sat outside underneath a downspout emanating from a dirty roof overhang! There were big splotches of salty dirty snow melt all over the front and the windshield was absolutely covered with grime. I had to use the windshield washers several times before I even left your parking lot. I don't know how the person who drove it up to me could even see to do so. I do regret not waiting inside and letting him drive it into the service bay so I could call somebody's attention to it then and there. My point being is that why would you wash a car based on when you call a customer to say that it is ready to be picked up as opposed to when the customer says they can be there to pick it up?? And all those bright shiny cars that had just been pulled into the service bay awaiting the customers who were able to retrieve them at their appointed times! Two, the real kicker that upset me (euphemism) though was that after I drove off and pulled onto King Street heading for I395 I had to pull off the road to correct the position of my right rear mirror that had been pushed into the retracted position against the passenger door. I didn't expect that and only became acutely aware of it when I need to change lanes prior to entering I395 - not a lot of fun to have to do that on a busy thoroughfare! In all fairness, Mr Hupp was a very professional service rep who was not there when I picked the car up. Perhaps if he was, he may have taken a more personal interest in seeing that my vehicle was properly presented back to me - I would like to think so!! More

Gino is pleasant, efficient and knowledgeable. Keeps me informed of status of service. Tries to get me in quickly informed of status of service. Tries to get me in quickly More

Was able to get our vehicle serviced before the Holiday Was able to get our vehicle serviced before the Holiday weekend. Professional and efficient.. Thanks Was able to get our vehicle serviced before the Holiday weekend. Professional and efficient.. Thanks More

Always a pleasant experience at Lindsay’s. All the staff is pleasant and they do a great job. is pleasant and they do a great job. More

This dealership will do just about anything to make a sale including lying, withholding information and twisting stories. In particular, General Manage, Tim Robinson and sales representative John Vyas h sale including lying, withholding information and twisting stories. In particular, General Manage, Tim Robinson and sales representative John Vyas have no integrity. Please, please, do yourself a favor and AVIOD the dealership! DO NOT MAKE THE SAME MISTAKE THAT I DID! TRUST ME!! More

Checked in earlier then my appointment and was taken care of immediately and was done correctly of immediately and was done correctly More

Service Appointment was easy to schedule, the staff was ready to perform the service when I arrived and my service advisor Michele Perez did a great job to ensure the work was completed in a timely fashion ready to perform the service when I arrived and my service advisor Michele Perez did a great job to ensure the work was completed in a timely fashion. I had a great experience at the Lindsay Cadillac dealership. More

I needed an oil change and my local dealer could not get my car in within a reasonable time. I scheduled with Lindsay Cadillac and they were able to accommodate me within a few days. Wasn’t sure what to exp my car in within a reasonable time. I scheduled with Lindsay Cadillac and they were able to accommodate me within a few days. Wasn’t sure what to expect but the Service Advisor Craig walked me through the whole process at this dealership. He was kind and professional. He kept me informed on the status of my vehicle which I appreciated because I was waiting. The customer waiting area was very comfortable and clean. The best surprise was when the mechanics were finished, my car was cleaned and vacuumed. This has never been done at the Waldorf service department. For the first time since I’ve owned my Cadillac, the guys who worked on my car even made sure the air pressures in the tires were equal!! Best service experience all around. I drove over an hour for this appointment and I just may continue because of the wonderful service by all. Thank you Lindsay Cadillac! More

Lindsay Cadillac remains the gold standard in car servicing and approach Nick, my service advisor, continues to go above and beyond 1000 percent recommendation servicing and approach Nick, my service advisor, continues to go above and beyond 1000 percent recommendation More

Dealership is clean they get you in and out within a reasonable time Will continue to use them reasonable time Will continue to use them More