Lindsay Cadillac of Alexandria

Always receive the best customer care and service I Always receive the best customer care and service when I take my car in for service or when I call for general questions. I refuse to take my car I Always receive the best customer care and service when I take my car in for service or when I call for general questions. I refuse to take my car any other location for car care! The service advisor I have had are the best you can have. I commend them for their attentiveness and for going the above and beyond to ensure my car care needs are met. From Mark to Nick I will drive a Cadillac for a while... More

Managers/Sales Director Beyond RUDE and DISRESPECTFUL Before discussing managers and sales director, I must say that AMA GIBSON blew it out of the water with her professionalism, listening skills, kindnes Before discussing managers and sales director, I must say that AMA GIBSON blew it out of the water with her professionalism, listening skills, kindness, respectfulness, and overall desire to treat her customer with care and concern. Her number one goal is customer dedication. She stayed way beyond the time the dealership closed to complete the deal. The managers and sales director need to be in refresher courses on how to treat people with dignity and respect. They are extremely biased against women that know how to make a car deal and resorted to treating me as inferior to what they must consider their male superiority. The deal for my CTS was made over the course of a week online and through phone and text communications. Ama always replied promptly and worked extremely hard for me. Additionally, they offer men different prices than women!! Jim Redden says he can override any deal a sales manager makes. I informed them I wanted the car and I was driving 6 hours to purchase this car, cash deal, and was told if they sold it before I arrived, then it would just be gone. I emailed Tim Robinson with my concerns who always says on reviews if there are any problems to contact him personally to resolve. He only forwarded my email to Redden. Redden called as I was driving up there and said we needed to chat. I called his cell 3 times and left him a message. He never answered. I called the dealership to connect me to his office and still no answer. He was told I was trying to call and still never answered or returned my call. I contacted my Sales person, Ama, and told her the issue. I told her to go ahead and have the car cleaned and detailed as we had a long drive back. The managers/directors REFUSED to allow it to be cleaned until after I got there and drove it. Redden knew it would be late when we arrived. It was 6:45. What should have taken 30 mins. to complete the deal took over 3 hours of sitting and waiting while nothing happened. I signed the sales papers and waited forever for a finance manager and for the car to be cleaned. All managers and Redden made sure to be gone before I arrived at Lindsay Cadillac. Finally, another Finance Manager had to be called in to do the paperwork. I was treated beyond rude and disrespectful. The manager or director left a gift for me with, Ama. It was a cloth bag with 2 HOLES IN IT! I told her to tell them to keep it. In my opinion, they wanted to make my experience there as miserable as possible. AMA WAS EXCEPTIONAL AND WENT ABOVE AND BEYOND AND APOLOGIZED FOR THE EXPERIENCE. SHE is a tremendous sales rep.and knows how to treat a customer. By the time we left the dealership it was getting close to 10 PM!! I have never been treated in that manner and those men should be shamed by their arrogance and seemingly chauvinistic attitudes. We still had a 6 hour drive back to WV, eating dinner at 11:30 at night, we ended up having to get a hotel. As an owner of this dealership I would be appalled at such poor customer respect as was received by, Robinson, Redden, and Eader. No courtesy to even meet me or thank me for my business with them. They even made one price deal to my brother the night before and a different deal to me. I had been trying to make a deal for a week with Ama working her hardest to make it happen. It was obvious they did not want to deal with me. My brother made one phone call and got a better deal! There is a serious problem with that. My best friend accompanied me to Lindsay and she was absolutely livid at how they were treating us. Thank you, Ama for being a first class person. The dealership is extremely lucky to have you!! Worst experience ever at that dealership. The only positive thing was Ama who was trying to make everything right. I sincerely hope that Chad Lindsay will address this issue so other women can avoid being treated as a second class citizen in a business owned by him. THANK YOU, AMA!!! More

Lindsay Cadillac-Alexandria VA Service Consultant-Michelle Perez was outstanding in helping me with my vehicle. Great asset to company. And the free car wash was great! Will come b Service Consultant-Michelle Perez was outstanding in helping me with my vehicle. Great asset to company. And the free car wash was great! Will come back again to get my vehicle serviced again. Keep up the great service! More

Recent purchase of a 2019 Cadillac XT4 We recently purchased a 2019 Cadillac XT4 from Lindsay Cadillac of Alexandria and were very happy with the quality of service we received from Sales & We recently purchased a 2019 Cadillac XT4 from Lindsay Cadillac of Alexandria and were very happy with the quality of service we received from Sales & Leasing Professional, Micky Pickeral and Finance Manager, Gerardo Romero. We found him pleasant, professional, detailed oriented, and willing to go above-and-beyond to ensure we were happy with our car selection. Mickey never made us feel pressured or rushed. If you want a really great customer experience, ask for Micky. More

Go elsewhere I came into the service center and was greeted by kenia. She said they did not have my appointment because I did it online and proceeded to tell me I I came into the service center and was greeted by kenia. She said they did not have my appointment because I did it online and proceeded to tell me I should have called even tho she knows it’s more of a hassle. Wrong answer. This is the second time I made an appointment online and it not be there. Either don’t allow online appointments or fix it. I had confirmations and everything. Then she also told me they didn’t have any loaners available. Which ended up being a lie. So this encounter started off bad. Craig took over and even though he was supposed to be off he helped and started to smooth things back over and even got me a loaner which supposedly did not exist 5 minutes earlier. Craig started to restore my faith in the dealership which was good as I’m in the search for a new car. Well that faith was short lived. As I was waiting for my loaner car at the loaner desk the service manager (I assume because he had a desk that overlooked everyone and was behind glass doors that weren’t shut). He called Craig into his office and began to berate him because he took care of a previous customers tire issue and the manager laid into him about it. He asked Craig how he got to the decision to replace this tire and all that kind of stuff. It was completely inappropriate to berate an employee in front of customers. That is a sign of a poor leader. and it started to ruin my view of this dealership. Then the manager asked Craig “is the big burly guy the loaner guy?” First off that’s completely rude and inappropriate. I may be a heavy guy but saying anything inappropriate to describe a person, especially a customer, is just wrong and hurtful. I will not spend another penny at this dealer which is sad because I am in the market for a new car. Then when I came back to pick up my car kenia decided to answer the phone while I was standing there and proceeded to tell that customer that they will not work on her vehicle even tho the lady bought it there. Supposedly it was too old but kenia was not good at handling the call especially while I stood there waiting. Completely bad experience. Won’t be back. More

Not satisfied, but confused Response related to diagnostics cost and use related to repair work recommendations etc conflicts. Problem was jerking in vehicle like car miss firing Response related to diagnostics cost and use related to repair work recommendations etc conflicts. Problem was jerking in vehicle like car miss firing during open highway driving. Code p0872 previously noticed also. Dealer found no codes but recommended several other repairs identified during vehicle check, one which was a injector service. I was told that diagnostic cost of 165.97 could go toward some of the service recommendations but when i suggested doing the injector service only at this time i was told I couldn’t use the diagnostic cost paid as the injectors would not cause the jerking issue which was the original issue specified by me. I don’t agree. More

Professional Dealership I won’t go too deep into the review .. I’ll make it brief by saying this dealership, Lindsay, in my opinion is probably one of Top car dealership serv I won’t go too deep into the review .. I’ll make it brief by saying this dealership, Lindsay, in my opinion is probably one of Top car dealership serving the dmv (D.C, MD, VA) area. I’ve dealt both their Cadillac and Lexus service center and they are professional, great customer service and value its customer satisfaction. Don’t take my word for it, just go ahead and experience it for yourself. More

Great Professional Service Great service by a very professional staff. I was in and out in a very reasonable amount of time and my car was washed and vacuumed Great service by a very professional staff. I was in and out in a very reasonable amount of time and my car was washed and vacuumed More

Best Experience By far the best experience I’ve ever buying a car. Jasper, best sales person. I know who I’m buying my next car from. By far the best experience I’ve ever buying a car. Jasper, best sales person. I know who I’m buying my next car from. More

Service team is amazing-sales team not so Been a Lindsay lease for almost seven years, always had a great experience until now. When buying my lease, the sales team was unorganized, uninformed Been a Lindsay lease for almost seven years, always had a great experience until now. When buying my lease, the sales team was unorganized, uninformed and generally out of sync with each other. Unfortunately I will not use or recommend Lindsay any longer. I had been a huge cheerleader for them until this past experience with Bianca and team. And yes they ran my credit twice for one sale. Very poor and disappointing experience. It seemed like Bianca had not had organizational training or ever sold a car before. She constantly had to go check with managers in other offices for any and all information or answers to anything. More