Lindsay Cadillac of Alexandria

This is my first experience with owing a Cadillac. And I will say I DO NOT LIKE the service. My car broke down and I had to get it towed in over night. I called at 8 am to inform them of the situation And I will say I DO NOT LIKE the service. My car broke down and I had to get it towed in over night. I called at 8 am to inform them of the situation. I was told once a slot is open my car would go in to get looked at. The issue was the car would shake really bad when I come to complete stops, and sometimes it’ll shut the car off. I would have to restart the car and when I put it in drive it’ll hesitate, jerk then go at a high rpm. The service advisor Gino did email me around noon informing me that my car needed a transmission solenoid, and prices for other services. I called Gino around 3pm to get an update of my car. He told me that the part I need was hard to find and they did find 1 and it’s in Nevada. He also said that with that they don’t have 1st dibs on the part. So basically I was told they don’t know when they going to get the part. He also suggested I could pick up the car But they don’t know when they can get the part. I asked if they had a loaner car to compensate me because I have to get my wife from work and my son to school. Basically Gino said he was sorry that there was nothing he could do due to no loaner cars being available. I am VERY unsatisfied with the way Cadillac of Alexandria handle the customers, it’s very poor. I was giving the General manager number to cal I called 5 times left messages and he/she has not called me back still. I’ve never experienced this type of poor customer service at no other car dealer ship. EVER I will be trading in that car and getting away from Cadillac services period. The car is very nice I love it, it’s the way y’all handle the customers that I can’t and will not deal with. More

Lindsay Cadillac has provided us with excellent service. Our customer relations rep, Donna Wozniak is outstanding. She has accommodated us every time. Pick up and delivery has been a big help. Mike Johns Our customer relations rep, Donna Wozniak is outstanding. She has accommodated us every time. Pick up and delivery has been a big help. Mike Johnson More

Outstanding, Thanks again for everything. Only salesman I know that you can depend on. My CT6 Had a major breakdown issue, I was able to trade it in no problem. I was not sure if I could work Only salesman I know that you can depend on. My CT6 Had a major breakdown issue, I was able to trade it in no problem. I was not sure if I could work a deal for another vehicle, but John and the sales manager took good care of the situation as well as the financial manager. Outstanding John just said let's go to your new car. John has sold me two Cadillacs. I hope he's there for the next two. Thanks John for all your help and dedication to your customers. Awesome young man. More

I have been a satisfied customer of Lindsay since 1980. Mark Ahmad and Craig Beran, my service advisers, are excellent. Mark Ahmad and Craig Beran, my service advisers, are excellent. More

The usual great service at Lindsay Cadillac. I have been going to Lindsay for years, always happy with the visit. Mark in Service does a superb job. I have been going to Lindsay for years, always happy with the visit. Mark in Service does a superb job. More

Hello DealerRater and Lindsay Cadillac of Alexandria, As always my recent service visit, to install a new battery and electrical system check for my 2016 Cadillac Escalade was perfect. My Alexandria, As always my recent service visit, to install a new battery and electrical system check for my 2016 Cadillac Escalade was perfect. My service agent, Gino Pellegrino was knowledgeable, informative, personable and patient in describing and addressing my service issue(s), and my vehicle was serviced in an expeditious, efficient time frame. Thank you, thank you Gino Pellegrino and the Lindsay Cadillac of Alexandria Dealership staff. You always make me feel like family, Benjamin C. Vogler Arlington, Virginia More

Great dealership! I have been going to Lindsay for years and bought two new cars from the. I have been going to Lindsay for years and bought two new cars from the. More

The dealership is as good as any other. My rating is based on my service representative. My rating is based on my service representative. More

Terrific service technicians and assistance. Donna Does a great job of providing details to me and updating me. Donna Does a great job of providing details to me and updating me. More

Great service advisor by the name of Donna W. , very helpful and knowledgeable. She always goes above and beyond to ensure your vehicle is taken care of. , very helpful and knowledgeable. She always goes above and beyond to ensure your vehicle is taken care of. More