Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lindsay Acura
Columbus, OH
209 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 209 reviews
February 10, 2024
I want to thank Allan Mujica, the sales consultant for exceptional, friendly and honest service. I purchased a used Subaru and was afforded the same level of care as if i purchased a new vehicle. I will exceptional, friendly and honest service. I purchased a used Subaru and was afforded the same level of care as if i purchased a new vehicle. I will continue to bring my business to LindsayAcura! Thank you for the most memorable transaction of such a substantial purchase for me! More
by sharon.constantino
Employees Worked With
Danielle Browning, Heather Clark
November 29, 2023
My husband, Rocky and I recently visited Lindsay Acura to check out an ILX we had seen on their website. Tabitha Browning took us under her wing and wanted to know how she could help us. She found the car an check out an ILX we had seen on their website. Tabitha Browning took us under her wing and wanted to know how she could help us. She found the car and we took it for a test drive. She answered any questions we had. Loved the way the car drove and decided to take it. It was a low if no pressure sale. Tabitha was very helpful and so easy to deal with. Felt like we were talking with a friend. I have had a couple questions after purchasing the vehicle and Tabitha has gotten back to me very quickly and seemed eager to help. Would definitely recommend Lindsay Acura to friends and family if they were looking to buy a vehicle. I would also tell them to seek out Tabitha to help. Thanks Tabitha and Lindsay Acura for what was most definitely the easiest time we have had in purchasing a vehicle!!! More
by Tessa
Employees Worked With
Tabitha Browning
November 26, 2023
We recently had the pleasure of visiting Lindsay Acura and working with Tabitha Browning for discussing options for our second vehicle lease with them. We were thoroughly impressed and pleased for the se and working with Tabitha Browning for discussing options for our second vehicle lease with them. We were thoroughly impressed and pleased for the second consecutive time doing business with Lindsay Acura. From our end as customers, our intention for that day was to simply explore options for our next vehicle lease/purchase and then set a follow-up appointment for a different day to actually select a vehicle and complete the paperwork. However, thanks to Tabitha's stellar service and Lindsay Acura's overall exceptional customer experience, that decision quickly changed! We were so impressed with the fast turn-around provided by Tabitha and the Lindsay Acura staff (as well as our chosen vehicle) that we decided to move forward with the new lease on the spot. We were not disappointed with anything during the process. We even ended up in a very good situation with the trade-in value of the vehicle that we were turning in because Lindsay had reached out to us well in advance of it being time to turn in our old vehicle. This allowed us to take advantage of savings. In all of our years of buying or leasing cars, Lindsay stands out as the smoothest and best experience to date. Thank you, Lindsay Acura, and a big shoutout to Tabitha for making this process smooth and enjoyable! We look forward to enjoying our new lease, and we undoubtedly plan to return to Lindsay Acura for our future automotive needs. More
by Andre
Employees Worked With
Tabitha Browning
September 01, 2023
A few weeks ago I purchased a new car for the fist time. I was incredibly lucky to work with Jordan Fleming to make this happen. I was quite apprehensive heading into this experience because it was very new I was incredibly lucky to work with Jordan Fleming to make this happen. I was quite apprehensive heading into this experience because it was very new to me, but Jordan made it the easiest process I'll probably ever go through when purchasing a new car. I worked with him over a couple of weeks to look at different cars. Throughout that time he was patient, kind, honest, and supportive. He helped me every step of the way until we ended up finding the car meant for me. What stands out to me most about working with Jordan is that I had the means and the time to go work with other dealerships and explore different opportunities. However, there was something about Jordan's exemplary demeanor that made me want to stick with working with him. He is the epitome of what it means to truly care for one's client/customer. That's not something you come across often enough these days. More
by ars9
Employees Worked With
Jordan Fleming
August 31, 2023
I purchased an ILX from Lindsay Acura. Working with Tabitha Browning was delightful. Her knowledge and professionalism was most appreciated. Everyone at the dealership was very helpful Working with Tabitha Browning was delightful. Her knowledge and professionalism was most appreciated. Everyone at the dealership was very helpful and pleasant. More
by adours99
Employees Worked With
Bob
April 25, 2023
I just leased my second Acura MDX on 4/21-23 from my favorite Salesman Jason Cox. He makes my Husband Robert and I feel like family, he goes above and beyond he always make sure we’re satisfied with eve favorite Salesman Jason Cox. He makes my Husband Robert and I feel like family, he goes above and beyond he always make sure we’re satisfied with everything. I can call and text him and he always answers and helps me with any questions or concerns. We just love Jason’s warm reception and concern for making sure the customers gets what they want if all possible I wouldn’t drive any other vehicle but a Acura and of course purchasing it from The Best Salesman Jason Cox puts the cherry on top!!!!!!!!!!!! Jason Cox is genuine and an asset to the Lindsay Team with that being said he will continually have our support from every Acura we purchase. Signed Francine M Romans More
by francineromans
Employees Worked With
Jason Cox, Danielle Browning, Heather Clark
February 12, 2023
A wonderful experience purchasing CPO MDX from Lindsay Acura. Ashley Steel was terrific to work with...he is very knowledgeable, great listener and hustled to respond to our every question and request. If Acura. Ashley Steel was terrific to work with...he is very knowledgeable, great listener and hustled to respond to our every question and request. If thinking of buying new or used from Lindsay, be sure to call on Ashley for top shelf service! More
by buckeyefan8
Employees Worked With
Ashley Steel
January 02, 2023
We had a great experience at Lindsay Acura! The car buying process was streamlined and results-driven within a quick, yet very thorough visit to the dealership after searching online and on-sit The car buying process was streamlined and results-driven within a quick, yet very thorough visit to the dealership after searching online and on-site at many other dealerships throughout Ohio. Lindsay had a great selection and our salesman, Thad was top-notch. He listened and delivered a car-buying experience that was stress-free. The finance manager, Ken was also a pleasure to work with. Both were very knowledgeable, personable and honest. At no time did we feel pressure or have a question that went unanswered. Lindsay Acura has gained a new customer and I will refer anyone I know to speak to/visit them if they are shopping for a vehicle. More
by Le
Employees Worked With
Thad (Sales Dept. ); Ken (Finance Dept.)
August 05, 2022
The service department experience was a total hot mess. They were highly disorganized, no communication between advisors as my car got passed between, things kept getting overlooked requiring me to pull m They were highly disorganized, no communication between advisors as my car got passed between, things kept getting overlooked requiring me to pull my car back into the service bay, the cost of service kept changing, and I had to make two separate visits with the first one resulting in my car being kept overnight. This was a relatively simple job that should have taken no more than a few hours. I was having an external HD radio add-on unit that connected using the auxiliary jack removed. The installation was done incorrectly by a car audio installer. The power ports had also popped out, so I needed new fuses. I had an appointment and arrived seven hours before they closed for the day. ACT I - Before my appointment, someone from service called me. We discussed the situation in detail as far as what work I needed done. The person I spoke with said there would be a diagnostic charge of $79.99 to start and that they would work from there. However, upon arrival my service advisor, William Huffman, said it would be starting at $160. When I mentioned the $79.99 I was quoted, he said "this doesn't apply to that". There wasn't much of a fight to put up knowing that I knew the work was going to end up costing more than $160. Still, there was never a consensus on the price as you will notice if you continue reading. ACT II - The price quoted to do the job was $225, but the service advisor told me he couldn't guarantee once they were done it would work. WTH! I cannot believe an Acura dealership told me this. The whole reason I took it there was for the (supposed) expertise. All they had to do was restore the wiring back to as it came from the factory! Then, they didn't finish my car. Because I drove 3 1/2 hours, I had to get a hotel room plus I packed nothing for an overnight stay. ACT III - I returned the following day. My service advisor was off that day. So, I got passed to a new advisor who quoted me $575. To remove an external radio add-on! I told him about the price I was quoted the day before, which he eventually grudgingly accepted. However, they found that I needed a part that they didn't have. This meant I had to come back and get nailed with another labor charge (and obviously the part). This part was quoted at $213. The car was returned dirty and with the power ports still not working. ACT IV - Things started out smoothly. I was initially done quickly. The service manager checked me out, and he cut me a break for having to come back and knocked $72 off the price. That was quite honorable. At that point. I had no intention of leaving a bad review. ACT V - I had to pull the car back into the service bay because the power ports we're still not working. I was told that I was popping the fuse because my three-way adapter was bad (i've been using this item with no trouble for at least 150,000 miles, and I plugged nothing in except for the adapter). However, I was willing to accept what they said although I do question it. While I'm looking for my charge cord for my phone, the technician, apparently not very happy, comes and changes the fuse out and then leaves without saying a word. My service advisor came up and asked what was going on, and I had to ask him if my car was done because the technician came by and did something and walked away without saying a word. He said the car was done. I told him my phone charger was missing and asked him to check with the technician to make sure that it wasn't on his work bench. He checked, and said it wasn't. They did not charge me to replace the fuse again, which was honorable, but this is assuming that it worked beforehand and that they hadn't overlooked it. ACT VI - I had to return to the service bay again because one power port was working, but the other wasn't. In what was in essence an extortion attempt, the service advisor had the audacity to tell me he was going have to charge me a diagnostic fee of $79.99. To replace one fuse? Really? As I'm talking to expressing my unhappiness, he says they can only check what the customer tells them to check and that they can't just go around and check everything. I reminded him that last week I had told him both ports were out. This is something had they done when they were doing the rest of the work would have been absorbed into the rest of the hourly labor charges and not resulted in any additional incremental cost. Despite their mistake, he continued to unabashedly charge me the $80 plus tax. ACT VII - After I got home and retraced all my steps, I determined that I was missing the phone charger and that it was their fault. It was in the car when I returned to the dealership for the second visit as I originally believed. So, I had to spend $25 on another phone charger. These guys weren't detailed nor through and I spent way too much money for the work that was done. I sent an email to the service manager through a web form on their website offering to delete the review if they refunded their attempt to extort another $80 which they charged after I pulled my car back into the service bay over something they overlooked plus pay for the phone charger they took. They never contacted me. More
by Fedacct
Employees Worked With
William Huffman
April 05, 2022
We had planned on buying a new car later this year, unfortunately the time table was moved up by an accident that totaled one of our vehicles. Jason Cox and the entire team was amazing in helping us to unfortunately the time table was moved up by an accident that totaled one of our vehicles. Jason Cox and the entire team was amazing in helping us to find our perfect car. We got everything we wanted and the entire process was pretty seamless. Even a small glitch with a financing mishap was handled well. Highly recommend. More
by Elizabeth & Bill
Employees Worked With
Jason Cox
