Lincoln of Wayne - Service Center

Lincoln of Wayne responded

Thank you so much for your positive feedback around your most recent service experience! Our team focuses on effortless service for our clients with communication at every step of the way. We truly appreciate your support and hope to see you again soon! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 ext722

Lincoln of Wayne responded

Thank you for the positive feedback Frank. My family has been here a long time and we believe in quality work done right the first time, there are no shortcuts when it comes to Service. We keep a fleet of new model Lincoln vehicles at times it's over 100! We offer complimentary Loaner vehicles and retail rentals well! We appreciate your support and hope to see you soon! Live well and be hap py Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 ext7226

Lincoln of Wayne responded

Thank you so much for your positive feedback and your continued support. We believe the small details can make the biggest difference at times! Our team is always looking at new and innovative ways we can help preserve our clients time. We feel that's the greatest of luxuries and promise to always respect yours! Thank you again, we hope to see you soon! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 ext7226

Lincoln of Wayne responded

Hello, I am so sorry to hear of the inconvenience you experienced when bringing in your 2011 Navigator in for Service. I completely understand your frustrations and would love the opportunity to explain our position further. Our goal is to always provide a loaner vehicle for our clients that is similar to their own. This is something we believe in and choose to provide for our clients. In this light, we always let clients know that this is our goal but within our regular appointment scheduling but is not guaranteed to be the exact model. If in fact it is a requirement from one of our clients and not simply a preference, we can always accommodate this but it would have to be scheduled accordingly. This is why when you had come in for service and expressed the need for something the same size we mentioned we would be able to provide you with the next one that came in. As Nick our Service Manager mentioned, it wasn't something we were able to do at that exact moment, but something we would have been happy to do at a later day and time. We would have even brought it right to you and picked your vehicle up so that you weren't inconvenienced by a different appointment. In regards to the "copayment" we always disclose to our clients that there are potential diagnosing fees when inspecting a vehicle. We believe in complete transparency with pricing. We always explore any and all potential warranties that our clients have and always apply them accordingly. In a scenario where you have coverage the only expense would be your deductible if there is one. I hope this all makes sense, again I apologize. Our offer still stands to have our valet team bring you a Navigator loaner ( we have several new model Navigators in our fleet) right to your home or office and deliver your vehicle back to you when it is complete. All of our services come with a hand car wash but I would be happy to extend you a Complete Executive Detail for the inconvenience. My family has been here for a very long time and have been because of our willingness and ability to always work with our clients in all situations. I would love to personally do just that for you. Please call me anytime. We hope to see you soon. Regards, Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Hello, Thank you so much for taking the time to leave us a review. I am so sorry to hear that your experience wasn't a good one. I assure you, every client matters every time. My family has been here since 1962 and our success is rooted in treating people the right way. I am so sorry to hear that you experienced otherwise. Please call me directly anytime to discuss further and I can learn of ways we can improve. We are in the business of exceeding clients expectations, I would love the opportunity to do just that for you. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Hi Joe, thank you for bringing this to our attention. We are very disappointed to learn about this misunderstanding. What you've described is not at all our standard of honest, and personable repairs. We'd like to look into this matter further, so if you're willing, please reach out to our General Manager at 973-696-9700 -- we hope to hear from you soon.

carlitolpz responded

The reason I denied the repairs because the loss of trust and the treatment by your staff. I did not appreciate the condescending way your employees speak to a customer and the accusation of David glass when he said to me that I was trying to intimidate him in getting what I want. I have found an honest mechanic who took care of my compressor issue and I will no longer do business at your dealership thanks for the response all I wanted was an explanation.

Lincoln of Wayne responded

Thank you for sharing your feedback with us! It’s extremely important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. If you need anything else in the future, please do not hesitate to reach out to us at any time. Also, be sure to check us out on Twitter and Facebook for first access to exclusive specials for our likers and followers. Best Regards, Peter Spina Jr (973) 696-9700 Ext 7226