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Lincoln of Wayne

Wayne, NJ

Overview
Employees
Reviews
Vehicles
4.7
304 Reviews
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1910 State Route 23

Wayne, NJ

07470

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Showing 304 reviews

August 19, 2022

This is the best dealership in the northeast portion of New Jersey, both in buying and in service. The only dealer I would recommend. More

by twopops1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2022 -

Lincoln of Wayne responded

Thank you so much for the positive review! We appreciate you and your support! Live well and be happy Peter Spina Jr - EVP & GM Lincoln-Wayne-Ramsey 973-696-9700 x7226

August 18, 2022

The service experience has gone downhill, seems like a bunch of inexperienced kids running the show. In the past it was very accommodating and professional, maybe due to lack of help or folks wanting to w More

by Stella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
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Dec 23, 2022 -

Lincoln of Wayne responded

I do apologize for the experiences from this summer. As you mentioned, clearly not in line with our normal standards of business. I hope we can make it up to you. We are in our all new facility now and have the team and process in place to continue to meet and exceed your expectations. We hope to see you again soon. Sincerely Peter Spina Jr - EVP & GM Lincoln - Wayne - Ramsey 973-969-9700 x7226

July 29, 2022

I have been dealing with this dealership form many years and they have been onest and true in the pricing and delivery service has been good More

by jtpassociates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Chirico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : nicole, Stephanie Molfetas
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Aug 06, 2022 -

Lincoln of Wayne responded

Thank you for the positive feedback and continued support! We believe in a transparent pricing model and always making sure our services are convenient for our guests. We appreciate you and will always stand behind that! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

July 17, 2022

Stay away from this dealer. I tried to buy a CPO Aviator that had 5000 miles on it. They continued to lie about the condition of the vehicle. They told me it was just some sc More

by Davidb2580
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Chirico
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2022 -

Lincoln of Wayne responded

David I do apologize that our Aviator did not meet your expectations and I apologize for any inconvenience we caused you along the way. We are a three generation family business. I assure you there are never any short term deals in our eyes. Which is why we stand behind our vehicles and condition th em thoroughly. The vehicle you purchased had been in an accident and repaired previously. Which was discussed with you during the sale process. I am very familiar with the repair. It was mostly cosmetic but the headlight was scratched and definitely increased the cost of the repair. We have a return policy because we are confident in our vehicles. If one of our guests isn't 100% comfortable we are always willing to provide them with a peace of mind return. I do apologize if you feel we didn't provide you with enough information upfront. We will strive to do better in the future. We believe in a transparent process always, so I apologize if our discussions around the accident and prior repairs were in any way not what you expected. I wish you all the best and apologize again for the inconvenience. Sincerely, Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

July 05, 2022

After spending over $250. 00 to replace the fuel tank housing etc., I had to fight with two of their employees to replace the lid that fell off two weeks later because they wa More

by pwolfe
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevyn Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2022 -

Lincoln of Wayne responded

Mr. Wolfe I am so sorry that your experience with us was not as smooth as you expected. I assure you this is not in line with our goal for our guests experience either. There was a misunderstanding on our part as to the cause of the damage. I apologize for this. I am pleased to hear that Nick was able to get involved and resolve the issue for you. Our team is always wiling to work together and stand behind our repair process. My family and our team look to build relationships for life. We should have resolved this faster for you... we will learn from this experience I assure you. Thank you for your time and for the review. We strive to be better every day. Sincerely Peter Spina Jr - EVP & GM Lincoln - Wayne - Ramsey 973-696-9700 x7226

July 03, 2022

Extremely professional and accommodating One of the best experiences with a car dealership. Everything was very organized and the people were extremely pleasant and helpful, which is quite exceptional More

by encoretwo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn DePack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rona Spina
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chirico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Federico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Costa
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Jul 15, 2022 -

Lincoln of Wayne responded

Thank you so much for your kind words and positive feedback. My family and our team have been here for 60 years and these are definitely unique times in our industry, like most. We are truly honored to have the opportunity to assist guests as wonderful as yourself, especially during times like this. This is the reason we do what we do! :) Thank you. Live well and be happy Peter Spina Jr EVP & GM Lincoln of Wayne 973-696-9700 x7226

June 22, 2022

Everyone at the dealership is aware of the need to create a positive customer experience. Polite, Professional, Patient, Honest and Transparent More

by Blockhead
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot find the names of the people who worked with me.
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Jul 15, 2022 -

Lincoln of Wayne responded

Our goal is to always exceed our guests expectations and curate best in class experiences. Thank you so much for your kind words and positive feedback. We appreciate you! Live well and be happy Peter Spina Jr EVP & GM Lincoln of Wayne 973-696-9700 x7226

June 12, 2022

Great customer service, very transparent, and made my buying experience easy. My salesman Kenny was very friendly and didnt pressure me to buy. More

by Jonsolo09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chirico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
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Jul 15, 2022 -

Lincoln of Wayne responded

Thank you so much for the positive feedback. I am pleased to hear that Kenny was able to help make your buying experience a positive one! Pressure free and transparency are some of our core tenants! Thank you again and congratulations! Live well and be happy Peter Spina Jr E VP & GM Lincoln of Wayne 973-696-9700 x7226

May 30, 2022

Noticed a noise and they were able to find the cause. All issues were addressed and resolved quickly. More

by Francesca Coss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Catanzaro, Stephen Rossi
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Jun 04, 2022 -

Lincoln of Wayne responded

Thank you for the positive feedback Francesca! I am happy the team was able to take care of your concern! Live well and be happy Peter Spina Jr - EVP/GM Lincoln of Wayne 973-696-9700 x7226

May 27, 2022

Johnathan was awesome to work with. He really took his time and did not pressure us. We felt very comfortable. Great customer service with this dealership! More

by Wenzel912
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Federico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan
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Jun 04, 2022 -

Lincoln of Wayne responded

Thank you for your review Mr. Wenzel and congratulations on your MKX. I am pleased to hear that Jonathan was able to assist! My family and our team believe in a transparent and pressure free sales process! Our goal is for every guest to feel comfortable and confident. Thank you again and enjoy the ride! :) Live well and be happy Peter Spina Jr - EVP/GM Lincoln of Wayne 973-696-9700 x7226

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