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Lincoln of Wayne

Wayne, NJ

4.6
303 Reviews
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1910 State Route 23

Wayne, NJ

07470

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Showing 303 reviews

August 30, 2020

I really like this dealer very friendly and responsive to your needs. The last time I was there car was repaired, and the wash was excellent. More

by dgoerner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven, Stephanie Molfetas
Sep 02, 2020 -

Lincoln of Wayne responded

Thank you so much for your positive feedback and for the 5 stars. We truly appreciate your support and trust. I pleased to hear you were satisfied with the wash as well, we wash every vehicle by hand and only use best in class products! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

August 28, 2020

Excellent service, good communication, very respectful, always on time or they notify us of any delay, we would definitely recommend the dealership just from the excellent service. More

by adencl121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas
Sep 02, 2020 -

Lincoln of Wayne responded

Thank you so much for the positive feedback and your trust in recommending us. For my family and our team, that is the biggest compliment we could receive! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

August 26, 2020

Service was good BUT, the service was scheduled a week in advance to allow for recall parts to be ordered. Once in for 1 day service I had to call at the end of the day to be informed it was not done because More

by Beapete81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Federico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lincoln of Wayne responded

I am so sorry to hear that our level of communication fell short on your recent service visit. There should always be clear communication before, during, and after the repair process. This is and should always be the experience delivered from our team to our guests. I will be sure to make our team aware, as it falls outside of our standard practices and procedures. I appreciate you taking the time to leaves us this review as it is moments like this that push us to be better and learn. Thank you for your support and for giving us this opportunity. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

August 26, 2020

Been a Lincoln customer for over 15 years! Very happy with the service both in Sales and Customer Service. Dorothy has been my Salesperson. She goes out of her way to make e me the loyal customer that iv More

by Johnjmcd3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dorothy Ulu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lincoln of Wayne responded

Thank you so much for your continued support and trust! Dorothy is wonderful and has been with the family for many years now, she is passionate about our brand and her guests! We appreciate the opportunity to help you and are very grateful to have you be part of our Lincoln of Wayne family! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

August 25, 2020

First time Lincoln owner--experience in Service is unacceptable. Having their flagship vehicle the Black Label Nav --Valet comes to your home to retrieve vehicle and leave loaner However whats hap More

by dbryn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Rossi
Oct 15, 2020 -

Lincoln of Wayne responded

Hello sir. I am very sorry that our team was not able to meet your expectations. Your Black Label Navigator is awesome, but extremely customized. It seems to have been retrofitted at an aftermarket coach builder. The middle row seats are actually front row seats, there are aftermarket panels insta lled, seat belts moved, armrests, customer electrical controls, etc etc. The broken components surrounding this would best be addressed by the person that sold you the vehicle or the aftermarket installer. We were able to address any components that are original OEM but unfortunately are not in a position to address the other aftermarket parts and electrical work. Feel free to call me anytime to discuss further. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

August 25, 2020

Everyone is so helpful, friendly and accommodating before, during and after the sales process. I feel very comfortable in dealing with Wayne Motors for all of my transportation needs. Even the service More

by RJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buzz Giaritta
Sep 08, 2020 -

Lincoln of Wayne responded

Thank you so much for the 5 stars and positive feedback. My family and our team believe that success is rooted in building long term relationships earned through transparency and trust. I am pleased to hear that you're comfortable. We promise to ensure that this is always the case! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

August 23, 2020

I personally do not like car shopping. But working with Justin was a pleasure. I never felt pressured, he listened to my concerns and wants, and was very knowledgeable when delivering my car. I would and More

by bmekita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin R
Sep 08, 2020 -

Lincoln of Wayne responded

Thank you so much for your support and positive feedback. My family and our team believe car shopping should be fun and transparent. I am pleased to hear that Justin was able to deliver that experience for you! He is wonderful and truly cares for our brand and our guests. We appreciate your willingness to recommend us and are honored to help any of your family and friends. Thank you again! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

August 20, 2020

I purchased my 1st Lincoln an MKX in 2016. I was so pleased with the car and the dealer, I purchased my 2nd Lincoln, the new Nautilus in 2019. I was expecting the same quality and the same level of se More

by Deltasp69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis Miezeiewski, Stephanie Molfetas
Sep 08, 2020 -

Lincoln of Wayne responded

Thank you so much for your positive feedback and thoughtful review. There were definitely some amazing enhancmenets with the Nautilus! We are very grateful for your years of support and are honored to have you be part of our Lincoln of Wayne family. Your willingness to recommend both us and the Nautilus mean a great deal and will never be taken for granted. Thank you again and congratulations on your Nautilus! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

August 16, 2020

This is a world class dealership, we'll never buy or lease from anyone else. The cars are beautiful and comfortable, the people are friendly, professional and courteous, and they always go the extra mil More

by DLLobiondo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Schoenfeld, Stephanie Molfetas
Sep 08, 2020 -

Lincoln of Wayne responded

Thank you so much for your kind words. We are only world class because we have World Class guests! We are very grateful for your support and promise to always exceed your expectations! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

August 14, 2020

We drove from Eastern Long Island for a perfect 2017 Lincoln MKZ. Salesman Ryan Acosta made it an easy experience and the dealership an easy one to recommend to anyone interested in a no nonsense experi More

by Mjr5150
Recommend Dealer
Yes
Employees Worked With
Ryan Acosta Sales
Sep 08, 2020 -

Lincoln of Wayne responded

Thank you so much for your positive review and for taking the time to make the trip out. Congratulations again on your MKZ. I am so pleased to hear that you felt it was worth the trip. We know there are many places to purchase a certified MKZ between us, we are honored and grateful that you chose Lincoln of Wayne! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

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