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Lincoln of Wayne

Wayne, NJ

4.8
306 Reviews
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1910 State Route 23

Wayne, NJ

07470

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Showing 306 reviews

November 25, 2020

Got my oil changed on my new 2020 Lincoln Aviator and my oil change required service light is still on. I can’t make it go away. Did they change the oil or not??? More

by hpd102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denis Brady
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Cirule
Dec 08, 2020 -

Lincoln of Wayne responded

I am so sorry to hear that your Oil Change Reminder was not reset. We can have one of our representatives come right to you to correct the settings. Also, if you prefer we could walk you through it over the phone or video chat. I am very sorry for the inconvenience. The reset is in the menu options...Please feel free to reach out to me directly to discuss further. I would love the opportunity to connect some more and make up for the inconvenience! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

November 02, 2020

The service I received was excellent , I enjoyed a The service I received was excellent , I enjoyed a buttered bagel and a piece of crumb cake which was delicious. The service manager kept me info More

by samtheman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Georgatos, Stephanie Molfetas
Nov 05, 2020 -

Lincoln of Wayne responded

Thank you so much for your support and years of dedication. We are honored to take care of you and your MKZ and promise to never take your trust for granted. You are right, we feel there are no shortcuts in our line of work. This applies to our service department and even our detail department. We took our car wash out years ago in place for washing every vehicle by hand! I am pleased to hear that you have had the opportunity to take advantage of our pick up and delivery services as well. We want to always make sure that servicing your MKZ is effortless. We are very grateful to have you be part of our Lincoln of Wayne family. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

October 31, 2020

A pleasure to work with a business that puts customer service on the top of their list. Did a great job across the board and helped resolve a problem that made it a great experience. More

by KJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve (?) Was a great help arranging the loaner car
Nov 05, 2020 -

Lincoln of Wayne responded

Thank you KJ for the positive feedback. My family has built our business on lifelong relationships with our guests! There are no short term solutions for us. I am pleased to here that the team was able to address your concern. Please feel free to contact me directly anytime should you ever need anything. Thank you for the support, we appreciate you. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

October 30, 2020

The people are great, the service Dept is excellent. The The people are great, the service Dept is excellent. The valet driver is cool too, we had a blast talking car stuff. Gonna miss Buzz now that he's More

by accanino1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rona Spina
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chirico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Maass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buzz Giaritta, Stephanie Molfetas
Nov 05, 2020 -

Lincoln of Wayne responded

Thank you so much for the positive feedback. I am pleased to hear that everything went well in Service. Our Valets are very passionate about our industry, feel free to come by and talk shop anytime! :) We are going to miss Buzz as well. We are excited for him to start this next chapter of his life...well deserved. My team and I are here for you now that Buzz is retired should you need anything at all! We hope to see you soon! Liv e well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

October 28, 2020

2019 lincoln navigator was in for engine light on and car phone not charging,steering wheel heater since new and oil use/ car was there for there 3 days picked up car drove on to rt. 23 car doing same as b More

by al
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denis Brady
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Lincoln of Wayne responded

Al I am so sorry for the inconvenience that this may have caused you. We only want for our guests to have peace of mind after leaving our service department. Thank you for taking the time to leave us this review, we assure you we do not take these things lightly. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

October 24, 2020

Excellent, prompt and courteous service including valet for my busy schedule. I highly recommend this dealership and will be using them for all of my future vehicle needs. More

by jjleibo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Federico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Lincoln of Wayne responded

Thank you so much for your positive review and feedback. I am pleased to hear that you were able to take advantage of our pick up and delivery services. We are constantly looking at ways we can preserve our guests time. We look forward to assisting you again in the future! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

October 08, 2020

In Wayne Lincoln dealer I have found the respect that there should be in the world regarding car maintenance and welcoming the customer in the right sense of respect. More

by Scialpi
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Lincoln of Wayne responded

Thank you so much for the positive review and for your kind words! My family has been here for three generations, there is no short term solution here. My team and I believe deeply in always respecting our guests and building relationships for life. We truly appreciate you! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

October 03, 2020

We've worked with Lincoln of Wayne & our sales person Dorothy Ulu on 3 vehicles. All went well, no surprises, no hard upselling. Very professional upfront pricing. Servicing has also been exceptional wit More

by paonessat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dorothy Ulu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Lincoln of Wayne responded

We can't thank you enough for your years of loyalty and support! Dorothy has been with the family for may years and truly cares about our brand and our guests., I am pleased to hear that she was able to assist once again. We believe buying should be effortless for our guests. I am happy to hear that this has been the case and that your ownership experience was in light with that very same vision. We truly appreciate you! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

September 30, 2020

I have found sales and service to be welcoming, efficient, helpful, and competent. The Wayne dealership is very clean and attractive. People observing social distancing and wearing masks. More

by Hasgl18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Schoenfeld, Stephanie Molfetas
September 30, 2020

I have been to the service department twice for my 2020 Aviator and these guys did an excellent job. The first time I had an issue with my rear view camera and they replaced it and it's been working great More

by EdBorg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
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