Lincoln of Wayne

Lincoln of Wayne responded

Thank you so much for the 5 stars and for the positive feedback. We thank you for the opportunity to assist with servicing your vehicle. We strive to keep our guest experience effortless! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Mr. Price it was a pleasure speaking with you before, as always. To clarify some of our talking points from before... The actual "con artists" in our line of work are shops that are not transparent in the repair process and replace components in guests vehicles for no reason. We have not been able to identify any problem which is uniquely different than not fixing a known problem. We have exhausted all efforts to replicate a "problem" vibration but have found all driving to be normal operation. Out of respect to you and our relationship we have continued extensively to try to identify a point of concern... from multiple master technicians, my manager Nick and even myself personally all taking the vehicle for multiple test drives. All while keeping you in a complimentary loaner vehicle. Of course we back all warranties and are even willing to assist our guests with repairs that are outside of warranty. That is and always has been our belief and business model. That being said we would never promise a solution for a concern that we can not replicate. We even offered solutions for alternate vehicles because we do feel the driving is consistent with all 2015 MKC with similar, 65,000, miles. I am very sorry that you are not comfortable. I have been very grounded and personally connected to you and your vehicle through this journey. As we left off before, on good terms and with open minds, We are more than happy to support you in any way we can. We have invested a lot of time, energy, and money into this journey and would never want any guest to be left feeling uncomfortable. I look forward to talking again soon. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you Bert for your kind words and your continued support! We are very grateful to have you be part of our Lincoln of Wayne family! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much for giving us the opportunity to repair your seat warmer. I am pleased to hear that our Loaner fleet helped to keep you on the move while we took care of your vehicle. We maintain an extensive fleet of new model Lincoln loaner vehicles for our guests to ensure servicing with us is effortless! Thank you for the positive feedback and your commitment to returning. We will be ready for you when you do! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Hello, I am so sorry to hear that your recent visits with us in service did not meet your expectations. I would love the opportunity to learn more about what specifically happened and see if there is anything I may be able to do for you and your vehicle. It sounds like there is still some work required and I would be happy to personally follow it through the process to ensure everything is working properly. I do appreciate you taking the time to let us know. It is situations like this that help us learn and be better for our guests. Unfortunately through the review I don't have your information … Please contact me directly anytime to discuss things further. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much for giving us the opportunity to help with your new tires. I am pleased to hear that your experience was a positive one. We work with all departments to always ensure fair pricing for our guests and focus on creating a fun and efficient guest experience. If you ever need anything at all just let us know! Sorry about the review length requirement... we will pass that feedback along. :) Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

I am so sorry for the inconvenience. That is definitely not in line with what we would expect either. I would be happy to look into things further for you. Also, I would be happy to offer you our Pick up and Delivery service this way you are not inconvenienced with a return visit. It sounds like the the Maintenance reminder needs to be reset, which is a quick item and if the pressure is not registering correctly the sensor may need to be diagnosed further. I spoke with my manager in regards to your situation and we look forward to opportunity to assist. Please feel free to contact me directly to coordinate everything for you personally. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you Jennifer for the positive feedback. I am pleased to hear that our Pick up and Delivery services we convenient for you. Our goal is to ensure your ownership experience is effortless, always! Thank you for the opportunity to service your vehicle! Happy New Year! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much for your continued support and trust! We know how valuable your time is and curate all of our touchpoints around preserving it for you! I am happy to hear that everything was completed for you in a timely fashion. Thank you again for your support, we look forward to seeing you again soon. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Andrea thank you so much for your positive feedback and congratulations on your new 2021 Lincoln Aviator. I am sorry to hear that you didn't have the best of experiences elsewhere but I am grateful that your journey led you to us. I am happy to hear that William was able to help, he is a super speci al guy!! He definitely cares deeply about out guests and our brand and is as genuine as they come. I am happy to hear that your experience with our Finance Department went well also, we believe buying a vehicle should be fun and always transparent! We appreciate your willingness to refer us, as it is the greatest compliment we can receive. Congratulations again and welcome to the Lincoln of Wayne family! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226