Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lincoln of Wayne

Wayne, NJ

Overview
Employees
Reviews
Vehicles
4.8
305 Reviews
Contact Dealership

1910 State Route 23

Wayne, NJ

07470

Directions

By Type

Showing 305 reviews

March 23, 2021

I can always trust the team at Lincoln of Wayne, have been going there for many years. Whenever I had an issue they resolved quickly, always can count on the team. More

by rashey259
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Maass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilton Estrella, Stephanie Molfetas, Crystal Delucca
Report | Print
Mar 25, 2021 -

Lincoln of Wayne responded

Thank you so much for your years of trust and support. We truly appreciate the opportunity to assist and promise to always keep working hard for you here at Lincoln of Wayne! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

March 17, 2021

Their service department was Awesome! Steven kept us informed, our car had an electrical issue, car was towed to their dealership. They provided a brand new loaner, car was ready when they promised and More

by pgu522
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Mar 25, 2021 -

Lincoln of Wayne responded

Thank you so much for the 5 stars and for the positive feedback. I am pleased to hear that we were able to address your concerns and that Stephen maintained communication along the way. We keep an entire fleet of new model Lincolns on hand for our guests because we believe in making sure servicing with us is always effortless. Thank you for your trust and support. We are always here for you! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

March 11, 2021

The service was great, everyone was very nice in helping me.the loaner vehicle was great and the service price was good. Thanks your team More

by Hornet55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2021 -

Lincoln of Wayne responded

Thank you so much for the 5 stars and for the positive feedback. We thank you for the opportunity to assist with servicing your vehicle. We strive to keep our guest experience effortless! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

February 25, 2021

Do not buy a vehicle here. They will not back their certified warranty . General manager Peter is a con artists. My vehicle was with them back and for the for the last 3 months . They were not able to More

by Price284
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter Spina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Frey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Spina Jr. General Manager
Report | Print
Feb 27, 2021 -

Lincoln of Wayne responded

Mr. Price it was a pleasure speaking with you before, as always. To clarify some of our talking points from before... The actual "con artists" in our line of work are shops that are not transparent in the repair process and replace components in guests vehicles for no reason. We have not been able to identify any problem which is uniquely different than not fixing a known problem. We have exhausted all efforts to replicate a "problem" vibration but have found all driving to be normal operation. Out of respect to you and our relationship we have continued extensively to try to identify a point of concern... from multiple master technicians, my manager Nick and even myself personally all taking the vehicle for multiple test drives. All while keeping you in a complimentary loaner vehicle. Of course we back all warranties and are even willing to assist our guests with repairs that are outside of warranty. That is and always has been our belief and business model. That being said we would never promise a solution for a concern that we can not replicate. We even offered solutions for alternate vehicles because we do feel the driving is consistent with all 2015 MKC with similar, 65,000, miles. I am very sorry that you are not comfortable. I have been very grounded and personally connected to you and your vehicle through this journey. As we left off before, on good terms and with open minds, We are more than happy to support you in any way we can. We have invested a lot of time, energy, and money into this journey and would never want any guest to be left feeling uncomfortable. I look forward to talking again soon. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

February 22, 2021

Great service and great communication during the entire process. Staff goes above and beyond for their customers. Would highly recommend service department to everyone. Purchased my car here two years ago More

by BertM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen, Stephanie Molfetas
Report | Print
Mar 25, 2021 -

Lincoln of Wayne responded

Thank you Bert for your kind words and your continued support! We are very grateful to have you be part of our Lincoln of Wayne family! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

February 05, 2021

Had a good experience, The passenger seat warmer didn’t work . The loaner was there waiting for me very friendly service and I will come back More

by artkunisch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Guy That Helped Me At The Door To Service Dept. Nice And friendly , Stephanie Molfetas
Report | Print
Feb 17, 2021 -

Lincoln of Wayne responded

Thank you so much for giving us the opportunity to repair your seat warmer. I am pleased to hear that our Loaner fleet helped to keep you on the move while we took care of your vehicle. We maintain an extensive fleet of new model Lincoln loaner vehicles for our guests to ensure servicing with us is effortless! Thank you for the positive feedback and your commitment to returning. We will be ready for you when you do! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

January 27, 2021

I brought my vehicle in for some warranty work as well as a couple of other things. There was virtually no communication after the first day or so unless I called for status. In as much as I had a loaner, th More

by bobcnj72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Rossi
Report | Print
Jan 28, 2021 -

Lincoln of Wayne responded

Hello, I am so sorry to hear that your recent visits with us in service did not meet your expectations. I would love the opportunity to learn more about what specifically happened and see if there is anything I may be able to do for you and your vehicle. It sounds like there is still some work required and I would be happy to personally follow it through the process to ensure everything is working properly. I do appreciate you taking the time to let us know. It is situations like this that help us learn and be better for our guests. Unfortunately through the review I don't have your information … Please contact me directly anytime to discuss things further. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

January 22, 2021

New tires installed quickly fair price customer friendly competent polite service staff easy to deal with Need to eliminate the twenty five word requirement too long More

by Rmsmas75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2021 -

Lincoln of Wayne responded

Thank you so much for giving us the opportunity to help with your new tires. I am pleased to hear that your experience was a positive one. We work with all departments to always ensure fair pricing for our guests and focus on creating a fun and efficient guest experience. If you ever need anything at all just let us know! Sorry about the review length requirement... we will pass that feedback along. :) Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

January 04, 2021

I am not completely satisfied with the service The day I I am not completely satisfied with the service The day I left dealer Dec 22 late in day as they were closing service Had just bought new tire And More

by bunu63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denis Brady
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2021 -

Lincoln of Wayne responded

I am so sorry for the inconvenience. That is definitely not in line with what we would expect either. I would be happy to look into things further for you. Also, I would be happy to offer you our Pick up and Delivery service this way you are not inconvenienced with a return visit. It sounds like the the Maintenance reminder needs to be reset, which is a quick item and if the pressure is not registering correctly the sensor may need to be diagnosed further. I spoke with my manager in regards to your situation and we look forward to opportunity to assist. Please feel free to contact me directly to coordinate everything for you personally. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

January 03, 2021

Friendly and reliable services center that offers good service and convenience for clients. Appreciated the status update calls and convenient text reminders of when car ready for pick up. Also provided l More

by Jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Rossi Service Dept
Report | Print
Jan 08, 2021 -

Lincoln of Wayne responded

Thank you Jennifer for the positive feedback. I am pleased to hear that our Pick up and Delivery services we convenient for you. Our goal is to ensure your ownership experience is effortless, always! Thank you for the opportunity to service your vehicle! Happy New Year! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

1
...
16
17
18
...
31