Lincoln of Troy

Thanks Again! Jerry Burnard and the staff at Lincoln of Troy are the best! Great customer service, very professional and fun to do business with. Thanks Jerry and Jerry Burnard and the staff at Lincoln of Troy are the best! Great customer service, very professional and fun to do business with. Thanks Jerry and Lincoln of Troy for making my new car/lease easy and hassle free! More

Paul Sabatini, the "owner", was rude and obnoxious. Very unprofessional. Do not go to this dealer. Much better choices in the metro area. Buyer Beware!!! obnoxious. Very unprofessional. Do not go to this dealer. Much better choices in the metro area. Buyer Beware!!! More

This is the email I sent to Randy, the Service Manager and never heard back!!!! Randy- I asked to speak to you today but I was told you are not at North Brothers this afternoon. I wanted to write and never heard back!!!! Randy- I asked to speak to you today but I was told you are not at North Brothers this afternoon. I wanted to write you so you know about the horrible service I received today with my girlfriend’s 2009 Lincoln MKS. I brought the car in today on my lunch hour (12:15) and asked for an oil change and tire rotation. I was told the car would be ready in 40 minutes so I ate and came back at 1:15. The car was parked up front. I checked the tires and then went to the Service Desk and explained I was there to pick up the car. I asked to see the paperwork before I paid. I noticed that it said on the paperwork that the tires were rotated. I informed the person at the service desk that I knew they were not rotated because I marked them. I took the cap off of the front right tire and the front left tire has a plug in it from a flat a few months ago. The gentleman at the service desk told Tim Martin the Service Advisor. Tim went and spoke to Eric Super who performed the work. Eric claimed he rotated the tires. Tim then VERY sarcastically said, “Sir, do you want me to have him re-rotate them?” I said, “no, I want you to rotate them like I originally asked for an hour ago.” I then explained to Tim that the tires were marked and I was 100% certain the they were not rotated. I told Tim that I felt I should not have to pay for the tire rotation because of my additional 35 minute wait. He asked me why. I explained that North Brothers should have done it the first time, not had me wait an additional 35 minutes and that they should not lie to customers. He said he did not have the authority to waive that fee. I am extremely bothered by this experience and for the first time ever I had to check the dipstick, with a suit and tie on, to be certain that Eric actually performed the oil change. Very bad service! Obviously, we have lost confidence in North Brothers Service Department. More

Because Park Lincoln Mercury dealership closed I had to find a new service department. I put this off because In the past I have had some very unpleasant experiences with service departments treating me p find a new service department. I put this off because In the past I have had some very unpleasant experiences with service departments treating me poorly because I am a woman and don't know automobiles-I am in the medical profession! But what a most pleasant surprise! When I first called and explained my problem-Amy was courteous and offered me an appointment today @ 1030 and I told her I had to work at the hospital by 3pm and she offered me an a ppt at 0930. I arrived early and immediately was asked to pull the car in and Amy shied me to the waiting area! I barely had time to spend any time on my iPad when Amy returned and took me out to my car! It was finished-small pin hole was found in rear driver side tire-the Low Tire Pressure warning lite was off and I was on my was! The staff was courteous, efficient and without question I will return! This service department has restored my confidence in this business. Thank you North Brothers in Troy! Your employees were fantastic! More