Lincoln of Troy

Wonderful Service Experience! Lijah the Service Advisor and Gabe Baron the Service Manager are a pleasure to work with and do their best to makey= you comfortable and help you eith Lijah the Service Advisor and Gabe Baron the Service Manager are a pleasure to work with and do their best to makey= you comfortable and help you either solve your concerns or just maintain your vehicle. This is the best dealership and I've been to MANY! They definitely have a customer for life, or for as long as I'm located in Michigan. More

Such a pleasant experience Just picked up my MKX and very pleased with the overall experience. The staff was very friendly during my numerous visits prior to making a decision a Just picked up my MKX and very pleased with the overall experience. The staff was very friendly during my numerous visits prior to making a decision and working with Mark Nikprelaj was extremely helpful. He was thorough in answering all questions and displayed a genuine interest in my total satisfaction ... I was very pleased with the entire experience. More

Terrible Service!!!! I called last weekend 4/8/16 because my car wouldn't start. It had been acting funny for 2 days and because when I would walk up to my car instead of I called last weekend 4/8/16 because my car wouldn't start. It had been acting funny for 2 days and because when I would walk up to my car instead of it unlocking it would just try to lock or unlock constantly, so eventually the battery died. When I called at 4pm on a Friday they made me feel as if I was inconveniencing them. They did not want to bring me a loner car at all. I wasn't sure if jumping the car was going to fix the problem or not. They never asked what was best for me but tried to figure out what was best for the dealership. They huffed about having to stay past 6 if it took their road side longer to get out there than they said it would. Called me at 5:50 pm to make sure I was coming because they didn't want to stay if I wasn't even though I didn't have a choice since I didn't have a car if I didn't. Long story short I brought them my car instead of them coming to me because it was inconvenient for them to do so Friday or Saturday. They did everything in their power to make it as easy on them and never asked me what was best for me. Continuously told me about staffing shortages and why they couldn't do what was best for me. I 100% believe it starts from the top and works its way down and the Sales Manager, Gabe, lied to me, he said "my guy offered you a ride into the dealership." Which was a blatant lie! Apparently I was supposed to have empathy for them instead of them taking care of the car that I pay $480/ month for that has broken twice in the 1 year I have had it. To top all of this off when I get the car back it is doing the same thing it was before the battery died, I called at the beginning of the week and because I travel for work I wasn't able to set anything up. I called again on Friday 4/15/16 and was told I would get a call back within one hour and here it is Monday and I haven't heard. More

dissappointing in sales experience I have had excellent experience in the service department. When looking to trade in my lincoln mks, i received a very poor experience. Spoke to sales I have had excellent experience in the service department. When looking to trade in my lincoln mks, i received a very poor experience. Spoke to sales rep, who gave me a price. But wanted to offer 9000.00 for my 2011 mks w/50500 miles. Then he decide he would look at blue book value and say we will give you 12500.00. I told him i was offered 14400 at hyundai. He told me i should take it. I said thank you and left. My supervisor came on her lunch previously to buy a mkx an she said it was snowing and noone came out to greet her, but they looked out the window. One pasted her and said hi outside. I am in a customer service industry. I am truly disappoint. Went to Hyundai dealer total different experience. You lose a lincoln customer and a sale More

Excellent Walked into the dealership, and was welcomed so kindly by everyone. Our salesperson, Elie Malouf was excellent- very kind and we were able to look at Walked into the dealership, and was welcomed so kindly by everyone. Our salesperson, Elie Malouf was excellent- very kind and we were able to look at the two different models, MkX and MkC. Ended up getting the MkC and making a deal that day. He made the experience wonderful! Will be back to work with him for the next car! Sheila was also wonderful and very kind when we were signing the paperwork. The man who showed us the car was also great. I feel like everyone here is very nice and treats us well. More

Wonderful experience! I bought a Lincoln MKX from Jerry at Lincoln of Troy. I could not have been treated nicer from the nice woman who greets you at the door all the way I bought a Lincoln MKX from Jerry at Lincoln of Troy. I could not have been treated nicer from the nice woman who greets you at the door all the way through the whole buying experience. Jerry was very knowledgeable and wanted to make sure I was very familiar with my new car. He was patient and spent the time helping me to understand how everything worked. He followed up with a phone call and even scheduled a second visit in case I had any questions. I would definitely recommend Lincoln of Troy. More

Great experience Dan was exceptional. My service tech stayed late to get my car ready for an emergency trip to Florida.worked very hard to please me. Dan was exceptional. My service tech stayed late to get my car ready for an emergency trip to Florida.worked very hard to please me. More

Poor service I took my MKS in for service and initially received a call that it was the timing chain. I later received a call that since they didn't have proof of I took my MKS in for service and initially received a call that it was the timing chain. I later received a call that since they didn't have proof of all of my oil changes (some of the oil changes provided by lincoln dealerships they didn't have records for) the warranty may be void. They wanted to charge me to drop the engine to see. In talking to several friends and clients, I was advised that I would be at the mercy of the dealership if I proceeded. Several friends use Varsity Lincoln and are very happy, so I took it there. They said it was under warranty, determined it was the timing chain, and fixed it at no cost. I am a single female and many friends wonder if Troy was trying to take advantage of that. It was the service that lead me to choosing the Lincoln MKS over the Ford Taurus SHO. Lincoln of Troy did not provide that service. As a side note, I mentioned to an attorney friend that I didn't want to call around to get all of my receipts of oil changes to prove I had them done. He told me I did not have to prove it. The dealership would have to prove I didn't have oil changes. He mentioned a class action law suit that started in California with another car company. Even so, I will now be keeping receipts in my glove box. More

Will recommend to family and friends! The minute I walked in the door to the minute I drove away in my new MKZ, I felt very special. Eli was informative and took care of me like I was fam The minute I walked in the door to the minute I drove away in my new MKZ, I felt very special. Eli was informative and took care of me like I was family. I know I got the best deal possible, and he helped me make an informed decision, answered all my questions and guided me through the purchase of my new vehicle. He was quick to respond to phone calls, and my emails. I would recommend him to anyone looking to buy a Lincoln. Everyone I worked with at Lincoln of Troy was helpful and friendly, especially Eli. More

Horrible experience. Lincoln of Troy has decided to take me, one of their customers, to small claims court based on a mistake made by their service department when handlin Lincoln of Troy has decided to take me, one of their customers, to small claims court based on a mistake made by their service department when handling recall repairs on my 2013 MKZ. They installed a part on my vehicle without checking warranty coverage (or lack thereof) and are now trying to hold me accountable for a $387.97 bill which Lincoln Motor Company will not reimburse their dealership for. (This is over a cup-holder latch, mind you) They did not call me for authorization to install the part… They did not quote me for cost… After repeated requests (as recent as yesterday) for them to provide documentation showing I agreed to the repair, I have yet to receive anything… A mistake has been made by them, whether intentional or not I have yet to determine. I tried everything in my power to work with the dealership by offering the part back, trying to speak with the owner, etc. This all proved to be a waste of time. After waiting two weeks to speak with the owner of Lincoln of Troy and having him promise me a call back he did not follow through. Complete incompetence from the service writer all the way up to the owner and they will be held accountable. As of yesterday I received a letter that I am being sued. I am not intimidated by this at all. I have talked to other Lincoln service managers and all agree this was a mistake made by Lincoln of Troy. I have been a customer of theirs for over a year and a half, servicing my car there on numerous occasions. I will update this review after the court date. I am not happy. I will not sit quietly on this. More