Lincoln of Troy

Very professional They welcome you as soon as you enter the showroom, very courteous and professional. They will even offer you a beverage or a snack. I highly recommen They welcome you as soon as you enter the showroom, very courteous and professional. They will even offer you a beverage or a snack. I highly recommend Lincoln of Troy More

Outstanding Experience!!! Based upon several recommendations, we visited Lincoln of Troy. We had an outstanding experience dealing with Jerry Burnard and Elizabeth Kujala. We Based upon several recommendations, we visited Lincoln of Troy. We had an outstanding experience dealing with Jerry Burnard and Elizabeth Kujala. We leased an MKZ and we've never had an easier vehicle transaction. They went above and beyond what we had expected. Jerry brought the MKZ to our home for the transaction and he was very thorough in explaining the vehicle's features, as well as pairing our phones, with the vehicle and programming it for our garage door. His attention to detail and communication was impressive. We are completely satisfied with the entire process! More

Amazing experience! Just leased an mkc black label from Lincoln of Troy & had an amazing experience! Ask for mark! He was so helpful! I love the car & can't say enough ab Just leased an mkc black label from Lincoln of Troy & had an amazing experience! Ask for mark! He was so helpful! I love the car & can't say enough about the experience! Wonderful! More

Worst service My experiences with the service department have been beyond bad. Nobody knows anything and it takes then 30 minutes to figure anything out. No communi My experiences with the service department have been beyond bad. Nobody knows anything and it takes then 30 minutes to figure anything out. No communication. More

Great Experience! This was the best automobile buying experience I've ever encountered. Suzie was great in setting my appointment. I was greeted when I arrived by Julie This was the best automobile buying experience I've ever encountered. Suzie was great in setting my appointment. I was greeted when I arrived by Julie, the receptionist, with a big smile and she is incredibly personable. She quickly directed me to Mark, my salesman, who couldn't have been more knowledgeable and after a little negotiation gave me a terrific deal on an MKZ. I can't believe I'm driving this fine vehicle for this price. Dawn in finance was delightful at the signing of the paperwork. Finally, Elizabeth, the Sales Manager, thanked me profusely for my business. She made me feel that I had made the right decision on my purchase. She is right....My MKZ is a joy to drive at a terrific price! More

Great Buying Experience My experience purchasing a 2017 MXZ was fabulous. Salesperson, Doug Stolz, was extremely helpful finding the right car for me. I have used the servi My experience purchasing a 2017 MXZ was fabulous. Salesperson, Doug Stolz, was extremely helpful finding the right car for me. I have used the service department for years. They took very good care of my previous vehicle. More

Lincoln of Troy, Has the Best Salesperson Ever I have the best service at Lincoln of Troy ,I have leased,MKC, MKS, MKX and MKZ, this will always be my dealership, They are always nice and pleasant. I have the best service at Lincoln of Troy ,I have leased,MKC, MKS, MKX and MKZ, this will always be my dealership, They are always nice and pleasant. customer service at it's best. More

Great service I recently leased a 2017 mkc, which I'm completely in love with. I walked in to the dealership and automatically was approached by Mark Nikprelaj, who I recently leased a 2017 mkc, which I'm completely in love with. I walked in to the dealership and automatically was approached by Mark Nikprelaj, who by the way was an amazing sales person. He made sure that I did not leave unsatisfied, also making sure that I was completely knowledgeable about the vehicle I was interested in. I highly recommend going here if you are interested in leasing a Lincoln you will not go wrong, just ask for Mark he will make sure you are happy. More

Great Service Experience, Unfortunate Sales Experience Let me start by saying my current lease is a 2014 MKZ purchased through Lincoln of Troy and had a great experience with the sales staff at that time. Let me start by saying my current lease is a 2014 MKZ purchased through Lincoln of Troy and had a great experience with the sales staff at that time. Unfortunately, this last visit has me second guessing if I should go through them anymore. Yesterday, I had to take my car in for an oil change and was greeted by a very helpful and friendly service rep named Dave. He was great throughout my entire visit. My 2 star review is for their sales department, the service department and more specifically Dave were terrific. While waiting for my car to be serviced I figured I'd talk to someone about an MKX as I plan to be getting another vehicle in the next 2-3 months and the MKX was near the top of the list. I was amazed when after about 25-30 minutes of looking, getting in and taking pictures of the car in the showroom that not one sales associate approached me about the vehicle. I was hoping to discuss general pricing and perhaps test drive a couple different powertrain options to narrow down the vehicle I would like, but not one word. Now some associates were busy with customers who may have made an appointment and I can totally respect that, but I also saw a few sales associates alone at their desk and who would look my way yet not approach me about my interest. After about 25 minutes I decided to return to the lounge and wait for my vehicle, but after getting a little bored I decided to give the sales team one more chance to approach me, so I walked out to the showroom a 2nd time and again was spending a considerable amount of time looking at the 2 MKX's in the showroom, but to no avail...I still only received a couple of glances from a couple sales associates at their desk but no one approached me. I am not sure if they thought I was a less than ideal potential customer due to my relatively younger age (I am 31) but regardless, I was a current customer looking to be a repeat customer and was truly let down by their clear lack of taking me seriously as a customer. I should also note that the salesman I dealt with on my first visit (Shawn) no longer works there, otherwise I would've went directly to him (he was great). I figured this could be a great opportunity to meet a new sales associate but they clearly wanted nothing to do with me. More

Love my 2017 Lincoln Continental I recently leased a 2017 Lincoln Continental from Lincoln of Troy. My Lincoln product specialist, Doug Stolz, was very helpful, possessed great knowl I recently leased a 2017 Lincoln Continental from Lincoln of Troy. My Lincoln product specialist, Doug Stolz, was very helpful, possessed great knowledge about the product line, and did a great job in helping me with my options. Doug also showed great patience in teaching me how to use the numerous features on the Continental. In short, I recommend Doug and Lincoln of Troy to you without reservation. Julius H. Giarmarco More