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Lincoln of Cutler Bay - Service Center

Miami, FL

4.6
98 Reviews

98 Reviews of Lincoln of Cutler Bay - Service Center

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September 16, 2024

Had two recalls during August. On the first one I requested to check the AC. It was not done. For the second, requested a copy of what was done. Never received. Sometimes, whe More

by CSEGRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andriana in service
September 15, 2024

Excelente atención al cliente , he comprado 2 autos en este dealer y quedé muy satisfecha , pienso ir por un tercero More

by MILADYSCUBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pedraja Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Lincoln of Cutler Bay responded

Hola, nos complace saber que todo se completó a su satisfacción. Buen viaje.

September 12, 2024

As usual Lincoln of Cutler Bay exceeded my expectations, Yolanda, Isidora and everyone you come contact with is professional and knowledgeable. More

by marlene14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Lincoln of Cutler Bay responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

September 11, 2024

ASK, Andrea or Mayrim ASK, Andrea or MayrimASK, Andrea or MayrimASK, Andrea or MayrimASK, Andrea or MayrimASK, Andrea or MayrimASK, Andrea or MayrimASK, Andrea or MayrimASK, Andrea or Mayrim More

by INDY.ROLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Sep 13, 2024 -

Lincoln of Cutler Bay responded

Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (786) 857-5000 at your earliest convenience. We hope to hear from you soon.

August 25, 2024

Never got feedback from dealer regarding the issue… the issue of the vehicle still persists. The audio app goes off and can’t hear the radio, nor the phone, nor Sirius. This problem happens every other wee More

by ROSILE2001
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Guerrero
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2024

I was under the impression that the black label vehicle lease included the standard maintenance, but I was surprisingly incorrect and disappointed. More

by Acuadros123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Camilo Andreani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever answered the phone.
Aug 23, 2024 -

Lincoln of Cutler Bay responded

Hello, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please contact us at (786) 857-5000 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

August 07, 2024

not honest. Very uncommunicative. Took too long to do job. For Lincoln was a bad experience More

by rogdawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yolanda Guerrero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Lincoln of Cutler Bay responded

Hello, we are so disappointed to learn of this situation you have described. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.

August 07, 2024

Excellent work. It was easy and fast. I have a good experience for the first time. Thanks More

by GUTIKARINA73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Lincoln of Cutler Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 22, 2024

EXCELLENT AND COURTEOUS SERVICE. Car delivered when promised. Service advisor very knowledgeable. Always go there More

by Mcarlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Lincoln of Cutler Bay responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 10, 2024

I brought my car in for service. The service advisor, Andres, immediately scanned my vehicle into the system, reviewed my concerns, and took the car into the service work area. I was More

by Ayiti01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Cedric Craan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Ponce De Leon
Jul 12, 2024 -

Lincoln of Cutler Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lincoln of Cutler Bay (11373)! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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