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Lincoln of Cutler Bay
Miami, FL
212 Reviews
At our showroom, we believe that the customer is right. We want to help you find a new or used Lincoln model that you can drive off our lot with confidence and pride. That is why we maintain a large inventory at all times. Our commitment to you does not end when you buy your vehicle, either. We have the staff, facility, and knowledge to take care of your Lincoln. From regular service to large repairs, you can trust us to do the job the first time.
Our goal is to make sure you have a good time buying your new or used Lincoln from us. To help achieve it, we employ a friendly and professional staff to help you every step of the way. You can expect to be greeted with a smile when you stop by our lot. A member of our team will show you the models you are interested in and can arrange for you to take some test drives. Once you have found your dream Lincoln for life in Hialeah and Kendall, our finance professionals will work with you to find a way to fit it into your budget.
No matter what your vehicle needs are, we want to help. Get in touch with us today online or over the phone. Better yet, stop by for a visit. We are ready and willing to answer questions about the different models in the Lincoln lineup, our current incentives, and our service specials. You can also take advantage of our user-friendly site to get more information if you would like before you make the trip. We understand how busy you are, and that is why we strive to make buying and servicing a vehicle as quick and painless as possible. Be sure to check out our new and used models, our service and parts center, and our finance options.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 212 reviews
October 06, 2026
All aspects of the sales experience and lack of follow up were unprofessional. From the video announcing new tires and information as to in-service date as the predicate for CPO six year 100,000 warranty whi were unprofessional. From the video announcing new tires and information as to in-service date as the predicate for CPO six year 100,000 warranty which was false discovered upon signing it was only a 12 month 12,000 mile CPO Causing me to spend almost $4000 for a premium care package to the lack of preparation of the vehicle for delivery to no return calls regarding follow up within two days of taking delivery, I would not do business with this dealership although I have now purchased two vehicles from Doral and Cutler Bay .An unfortunate experience for someone who is a loyal Lincoln customer that has owned five Lincoln navigator CPO‘s More
by wsklar
Employees Worked With
Gino
July 08, 2026
While they had my car for a maintenance and recall they crash my car and then the service person was very rude. They repaired it but the job was very poor quality and then the hit the car again and refused crash my car and then the service person was very rude. They repaired it but the job was very poor quality and then the hit the car again and refused to repair it and returned the car very dirty in the inside! Not good customer service at all More
by sneale
Employees Worked With
Ms Lauren Torres
June 01, 2026
WARNING: Stay far away from this dealership. This was by far the worst car-buying experience I have ever had. I was sold a vehicle with serious issues that should have been caught long before This was by far the worst car-buying experience I have ever had. I was sold a vehicle with serious issues that should have been caught long before it was put on the lot. The car had multiple safety concerns, tires worn down to approximately 1/32” tread, and a broken door handle. Based on the condition of the vehicle, I seriously question whether any meaningful multi-point inspection was ever performed. Nearly everything I was told during the sales process turned out to be inaccurate or misleading. Once the paperwork was signed, the customer service completely disappeared. I have spent over three weeks trying to get these issues addressed. I’ve called repeatedly, left messages, spoken with multiple employees, and have been given excuse after excuse. Calls aren’t returned, promises aren’t kept, and no one seems willing to take ownership of the situation. This dealership was quick to take my money but has shown no interest in standing behind the vehicle they sold me. The lack of honesty, accountability, and concern for customer safety is unacceptable. If you’re considering buying a vehicle here, I strongly recommend taking your business elsewhere and having any vehicle independently inspected before signing anything. Based on my experience, I would never purchase from this dealership again and would not recommend it to anyone. More
by Jennie.20
May 14, 2026
They make you feel comfortable, and even though they want to sell, they dont come across desperate. They allows you to take your time deciding which it also creates a good atmosphere. to sell, they dont come across desperate. They allows you to take your time deciding which it also creates a good atmosphere. More
by ramirezorfis
Employees Worked With
May 12, 2026
They charge me 1300 for something they called “maintenance’’ when I got home and checked , the oil life still 20% , so clearly wasn’t serviced properly , I also requested carpet and jack , and ne “maintenance’’ when I got home and checked , the oil life still 20% , so clearly wasn’t serviced properly , I also requested carpet and jack , and neither was done. I paid cash , so at this point I am not pushing it any further Just nothing it. More
by Davidarauz.arauz
Employees Worked With
Liuver Ramirez five start
March 18, 2026
Son muy amables y profesionales los recomiendo estuve muy a gusto con ustedes gracias por su buen servicio a gusto con ustedes gracias por su buen servicio More
by Zoila Pérez Campo
March 16, 2026
Clean excellent attention excellent customer service wonderful people that go to the extreme for customers wonderful people that go to the extreme for customers More
by christianhenriquez2010
March 12, 2026
Poor Customer Service! We agreed upon terms, and I provided a deposit in good faith to secure the vehicle. Sales staff assured me that the transaction would be completed be We agreed upon terms, and I provided a deposit in good faith to secure the vehicle. Sales staff assured me that the transaction would be completed before the end of the day. Based on those representations, I moved forward confidently, expecting the vehicle to be secured and the deal finalized. However, not only was my credit run unnecessarily and prematurely, but I was subsequently informed that the vehicle had been sold to another party. I was told that a manager failed to verify that a deposit had already been placed on the unit before allowing it to be sold elsewhere. This situation reflects a breakdown in internal communication and managerial oversight. This is both unprofessional and unacceptable. It resulted in a needless hard inquiry on my credit report and a complete waste of my time. More
by Leo
Employees Worked With
March 09, 2026
Received a professional service from The Cutler Bay Team, specially being on a Sunday. On Monday Jose Valderrama drove the car directly to our office. specially being on a Sunday. On Monday Jose Valderrama drove the car directly to our office. More
by SEGADUANCA USA CORP
Employees Worked With
Jose Valderrama
January 13, 2026
I purchased a relatively new vehicle. The sales person was professional, helpful, and the overall experience was positive The sales person was professional, helpful, and the overall experience was positive More
by Thekyeagle
Employees Worked With
