Lincoln of Coconut Creek

They took very good care of my vehicle got it back when promised, and the staff a very pleasant and helpful promised, and the staff a very pleasant and helpful More

Fernando did a great job. Pick up and delivery were very smooth. I will definitely use them again Pick up and delivery were very smooth. I will definitely use them again More

Not very clear communication before arrival. Was getting calls from front desk (?) while in Maurice’s office. Was getting calls from front desk (?) while in Maurice’s office. More

Great attention to Service, Exactly What I needed for me and my truck. Highly Recommend. and my truck. Highly Recommend. More

What can i say. ..how about EXCELLENT!!! From getting me an appointment the next day, to saving me money on the service, to Andrew getting me a ride home and back so ..how about EXCELLENT!!! From getting me an appointment the next day, to saving me money on the service, to Andrew getting me a ride home and back so I wouldn't have to wait a few hours - EXCELLENT!!! Keep up the fine work. More

Marvin was absolutely amazing in assisting me with getting into my new car. Where all other dealers failed to help me with what I needed Marvin went above and beyond to make it happen. He was very pro getting into my new car. Where all other dealers failed to help me with what I needed Marvin went above and beyond to make it happen. He was very professional and extremely passionate and talented and went over everything with me. I would highly recommend Marvin to anyone looking for a vehicle. More

Beautiful dealership! Professional staff , great prices! I would recommend all of my friends and family here. Professional staff , great prices! I would recommend all of my friends and family here. More

Marvin was the most kind and caring person we have ever bought our Lincolns from. Very knowledgeable and helpful in getting us to understand all the bells and whistles of our new car. Recommend him highly bought our Lincolns from. Very knowledgeable and helpful in getting us to understand all the bells and whistles of our new car. Recommend him highly. More

I bought a Cadillac Escalade from these people, paid $14,500 down and signed my life away, to the tune of $22,690, and couldn't even make it home before it started to have problems restarting it while w $14,500 down and signed my life away, to the tune of $22,690, and couldn't even make it home before it started to have problems restarting it while warm. Two days later it was in the shop and is still there. I have had nothing but trouble trying to get them on the phone, or to get a quick response to this issue, although they did tell me the warranty would cover it. Yet they were so nice, yet insistent, while trying to sell me the car. So far the warranty company has done nothing, so there it sits, in the service department in Daytona Beach, by where we live. Meanwhile my wife does not have a means to drive our 6 year old and new baby in. This has been nothing but a nightmare so far. I was told I would be reimbursed for what I already spent out of pocket, but now when I call or text to ask about that, I get the sound of crickets. They have me back on ignore status. If I could go back in time to Saturday the 4th of November, and start over, I would not buy a car from them. Hopefully though, the warranty company WILL cover the cost to repair it eventually, and I can just chalk it up to a bad experience, and learn from it. The finance man, Kavir, I think actually cares and has tried to be somewhat supportive, but he's not the management and can only do so much. More

I wanted to share my recent experiences with the customer service at Lincoln of coconut creek, as I believe it’s essential for others to be aware of the issues I encountered. About a month ago, I brought service at Lincoln of coconut creek, as I believe it’s essential for others to be aware of the issues I encountered. About a month ago, I brought my wife’s car to the dealership for service. After waiting for an excruciating four hours, the service advisor informed me that the car was ready, only to reveal that no repairs had been made due to a missing part. This long wait was not only disappointing but also a complete waste of my time. Recently, I made an appointment for my Lincoln to address two specific issues: the main screen not turning on and the trunk door failing to close automatically. Before coming in, I called the dealership and explicitly asked if these repairs were covered under warranty, to which the operator assured me that they were. However, upon arrival, the service advisor informed me that my warranty had expired a few months ago and that I would need to pay $350 for a diagnostic test. This inconsistency in information and the additional cost left me thoroughly frustrated. I’ve been a loyal customer of Lincoln of coconut creek, but these recent experiences have left me extremely disappointed and questioning my loyalty. The lack of communication, accountability, and the seemingly arbitrary charges have led me to reconsider my options for future vehicle purchases. Customer service is a fundamental aspect of any dealership, and it’s disheartening to see that it fell short in my recent interactions. I hope this feedback serves as a constructive point for improvement, not only for the benefit of future customers but also for the reputation of [Dealer Name] More