Lincoln of Bloomington

I wanted everyone to know that I had a GREAT experience at Bloomington Lincoln. I was recommended from a friend to go and see Rob Steinmetz. He had helped out my friend get into a car even though she was g at Bloomington Lincoln. I was recommended from a friend to go and see Rob Steinmetz. He had helped out my friend get into a car even though she was going thru some tough times. I had been treated very poorly at a few car dealerships and Keisha told me call Rob. He was very nice on the phone and we set an appointment. When I arrived he was fantastic, very enthusiastic and positive! Within a couple of hours I was driving home in a beautiful Chevrolet Impala. Rob walked me thru the whole process, introduced me to the service department for future needs and even introduced me to the sales manager Ted. I already have recommended Rob to a half dozen people and will be back again for another car in the future( hopefully he will be there for years to come! ) Thanks, Marquette More

Here is my most generous review yet of ONE STAR... Here is my most generous review yet of ONE STAR... I'm quite envious of those have had good experiences here because I had a bad experience 2 years a Here is my most generous review yet of ONE STAR... I'm quite envious of those have had good experiences here because I had a bad experience 2 years ago. My husband and I noticed that this dealership had several great deals online. However, upon working with a few different sales people at different times, we noticed that the cars in the ads were never available and had "just sold" and that "it had body damage anyway." One time we went and walked through the lot on a Sunday looking for 3 supposed Lincoln MKX's that were under $21k. We found none of them. We did get lucky a few days later and found out that one had just been traded in from a lease. They assured us that it was in perfect shape and we didn't need to do anything (this is where we learned our lesson from ever trusting the word of a car dealership). We jumped on the deal. Yes, the vehicle has driven just fine. Have we had issues along the way? Yes. No, it was not in the perfect drive off condition. Shame on us for that one. Since then, we have been very vocal to those close to us to NEVER even STEP FOOT into this dealership. Then my parents for some reason FORGOT this past month and got lured in by a 2012 vehicle for a great price. Of course once they drove the 25+ miles to the dealership they found that it had side body damage. Was that in the ad? You answer that question yourself. My dad thinking that maybe it was worth it, caved and decided that he would look into fixing it himself. After sitting on the vehicle a few days, he brought it back on the 4th day where they told him that in Minnesota that there they do not need to take back a vehicle and then only offered him the trade in value of the VEHICLE HE PURCHASED 4 DAYS BEFORE. Upon speaking with others that work and own dealerships, they said if customer service was a concern, they would have easily taken it back as there was no title or licence due that quickly. So then they talked him into overpaying for a Volvo since they added the deduction of the initial car purchase and then confused the crap out of my parents by making them pay here and there. So I think I'm safe to assume that these folks took some money home directly out of my parents pocket. I'm gonna spare you more ridiculous detail but will give you the latest hurdle they have been dealing with. My mother called concerned that her vehicle's check engine light came two weeks ago. The person she spoke with told her to come on in, then when she made concern about them potentially charging her for checking it (they are paranoid with everything now), they then told her that "it probably was a dummy light anyhow since they check their vehicles". Are you serious? The individuals involved in this sale have taken advantage of the fact that my parents are first generation uninformed consumers. Fortunately, I have assured them that they have resources to bring this attention to. Unfortunately, I am the one who has to bring forth all available resources. When I have made calls, I get the voicemail, and then nobody returns voicemails. You can take your chances and play roulette and see if you have a decent experience but if you shop here after my warning and everyone else's (look on google...and do your research, talk to people). it's your own xxxx fault for buying a car here. More

Crooks! Buyer beware, their motto should be Home Of the Upside Down Loan! Most used Cars on the lot had issues, drove bad and ran poorly. Maybe a lot of repos? Upside Down Loan! Most used Cars on the lot had issues, drove bad and ran poorly. Maybe a lot of repos? More

If you value customer service do not go to this dealership. My experience was only thru a family member & not directly but having worked in customer service myself, I could not believe how poor cus dealership. My experience was only thru a family member & not directly but having worked in customer service myself, I could not believe how poor customer service was at this dealership. After my daughter trying to contact the manager numerous times for the problems she was having with her car, while I was there with her, the manager was paged, several times & never answered. We were then told, " oh he has migraines, you know, like Percy Harvin." We never saw or talked to a manager the whole time we waited. In fact my daughter never talked or was contacted by a manager until today when he emailed her & asked her to take down her review of this very dealership. UNBELIEVABLE!!!! More

HIGH TURNOVER WITH VERY LITTLE KNOWLEDGE between dealers and receptionists! I talked to so many 'new' people in a month, it was nuts! Also, the manager 'Frank' was never to be found when I had a question or and receptionists! I talked to so many 'new' people in a month, it was nuts! Also, the manager 'Frank' was never to be found when I had a question or concern (a week after buying a car from an admittedly shady dealer, he disappeared) I would have to leave a voice mail, which was never returned. SO MANY issues with this place, I couldn't believe it. Problems with the car only after 37 DAYS and Service couldn't find anything. They had my car for 3 DAYS I called once at the end of every day for an update and they had nothing to report. They also were hesitant to let me pick it up. When I picked it up, they wanted me to $168 even though it was under warranty to check it!!! I asked for Frank, he NEVER showed up after paging him (He apparently had migraines?!) They let us go and I took it to Metropolitan Ford in Eden Prairie. They had it for 4 hours and found that the transmission fluid was low and a leak in the Axel. Something they say BLOOMINGTON should've seen right away. BLOOMINGTON IS USELESS. I filed a report with BBB for service and for their product. I will NEVER go again and advise no one else to. Instead go to Ford of Eden Prairie!!!!!! They were wonderful!!!!!! More

DO NOT BUY A CAR HERE!! awful experience. Bought a used MKS that stated it passed inspection on Carfax only to find out after it needed about $4k in repairs. 1st trip back to dealership was in the shop for MKS that stated it passed inspection on Carfax only to find out after it needed about $4k in repairs. 1st trip back to dealership was in the shop for 48 days. Then found out they didn't fix everything. Took a total of 5 trips to get all issues resolved. Given loaners off the lot that didn't HD air in the tires. Treated very poorly. They have good deals because they are SCAM ARTISTS!! More

I called them on a used fusion. When I asked them about whether it was in an accident, I was told it had a clean carfax. When I drove to see the car, it's front bumper was loose, it was missing the passen whether it was in an accident, I was told it had a clean carfax. When I drove to see the car, it's front bumper was loose, it was missing the passenger side mirror and had a huge dent in the passenger door. I took a picture of it it demonstrate to folks the type of cars that BLM sells. More

Per-approved for a car so went to dealership waited 2 hours and finally left when Rick never helped us after paging him 3 times. He sent a note apologizing so we gave him another shot. We Had all of the hours and finally left when Rick never helped us after paging him 3 times. He sent a note apologizing so we gave him another shot. We Had all of the paperwork and money down (per what written in an email from Rick) and the finance guy said we needed 3x the money down and that we couldn't get the car we wanted. He said "that's not happening" we were so frustrated and mad that we just got up walked out. Drove home which is 50 mins away from this unprofessional dealership yet again without a car. DO NOT GO TO THEM THEY ARE THE WORST!!!!! More

As I read previous reviews, I ask myself, did I go to a different dealership? I had nothing but a GREAT experience! Rocky is the bomb! He took my situation and made it nothing but a win win! The staff different dealership? I had nothing but a GREAT experience! Rocky is the bomb! He took my situation and made it nothing but a win win! The staff was very friendly and helpful. The car I bought was the newest vehicle with the lowest miles I've ever had! Rocky made sure I was HAPPY when I left and was very thorough about how the process would go BEFORE I got there. And, when I got there, NOTHING CHANGED! How many people can say that when we talk about car dealerships. I will definately tell my friends about my experience with Rocky. He's definately the guy to see! You can beleive I will be reaching out to him when it's time for my next car! Thanks Rocky! More

I was looking on this dealerships website for a used car. The prices seemed to be significantly lower than other dealerships I had been to, so I decided to go and test drive some vehicles. The first thing I The prices seemed to be significantly lower than other dealerships I had been to, so I decided to go and test drive some vehicles. The first thing I noticed was the huge selection. I walked around for quite a while, no sales person to be found. I went inside to see if I could get a sales person and 3 guys were just standing by the door shooting the breeze. One guy in particular made a stupid comment to me, I should have just left but I decided to stay and drive a car. The guy who was helping me was not very friendly and made me feel like I was a waste of his time. I noticed, upon closer inspection that all of the cars had flaws. Some had significant amounts of scratching, evidence of fender benders and hail damage. It was quite apparent at that point why they were cheaper. If I could have rated this dealership lower I would have. Don't wast your time, don't go to Bloomington Lincoln Mercury. More