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Lincoln White Plains

White Plains, NY

Overview
Reviews
Vehicles
4.6
137 Reviews
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250 East Main St

White Plains, NY

10523

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Showing 137 reviews

October 19, 2022

Friendly, courteous, knowledgeable and a pleasure to deal and work with. Assuring all our questions were addressed. More

by Akellyjess
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Paladino & Jay Reyes
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Oct 28, 2022 -

Lincoln White Plains responded

Hello, We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need. Be well!

September 28, 2022

NO loaner car Simple oil change took all day Car was taken early in am and not brought back till after seven pm Terrible service Did not have any vehicle all day Not the service we expect with Lincol More

by Philipfried
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
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Sep 28, 2022 -

Lincoln White Plains responded

I’m very sorry to hear about your recent service experience at our dealership. As you can imagine, this feedback is very concerning to me. I’d be happy to speak with you, please email me the best number and time to call you directly. I look forward to speaking with you. With service in mind, Jeremy Abramson Vice President & Group Manager JeremyAbramson@ThePremierCollection.com

September 19, 2022

They used my car to go to Jersey and left roll receipt in the car. I think they have it to someone as a loaner! More

by Milo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
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Sep 19, 2022 -

Milo responded

Went in for a front end noise three times. The third time they found the noise and fixed it but all of a sudden the dash board module didn’t work. I think they pulled it and put it someone else’s car. They ordered the wrong part one time and than kept the other the car for a full day to replace it.. it came back with 20 miles on it. I think they lend out clients cars as loners!

Sep 19, 2022 -

Milo responded

They are disreputable at best. Incompetent would be an understatement!

Sep 27, 2022 -

Lincoln White Plains responded

Milo, I’m very sorry to hear about your recent service experience at our dealership. The safety and protection of your vehicle is among our highest priorities at our dealership. As you can imagine, this feedback is very concerning to me. While I can assure you we do not lend out clients cars as loaners, I’d be happy to speak with you about the issues with your vehicle and how we can resolve them. Please email me the best number and time to call you directly. I look forward to speaking with you. With service in mind, Jeremy Abramson Vice President & Group Manager JeremyAbramson@ThePremierCollection.com

Sep 27, 2022 -

Milo responded

Now how would I get your email address?? Oh and Jen and John were going to call us back within 72 hrs of 9/19 with a solution and they have never called. We are on hold for 15 min trying to get thru now!!

August 26, 2022

Exceptional customer service. Clean spacious waiting area. Very comfortable and settled in a wonderful neighborhood. I love being apart of the Lincoln family! More

by MoSabage
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
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Aug 29, 2022 -

Lincoln White Plains responded

Hello, We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

August 25, 2022

Great dealership I’ve only been using the service department and have never had a problem staff is friendly and well knowledge to help resolve any problems. More

by duncan257
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennie neglia
Report | Print
Aug 29, 2022 -

Lincoln White Plains responded

Hello, We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

August 23, 2022

No comment-wow- amazing - can’t make this up - waiting for a part- no communication More

by HELP
Recommend Dealer
No
Employees Worked With
Numerous
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August 22, 2022

The sales rep and dealership are extremely professional and courteous. They were efficient and made the experience very enjoyable. More

by Alichti129
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Reyes and Anthony Paladino
Report | Print
Sep 07, 2022 -

Lincoln White Plains responded

Thank you so much for sharing your recent experience with us. It means the world to us that you took the time to share out online. If you need anything at all, please let us know. Safe travels in your Lincoln!

August 09, 2022

The are very professional and friendly they did what they promised on time without problems. More

by mitchfarber14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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Aug 12, 2022 -

Lincoln White Plains responded

We appreciate your recommendation, it means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need. Be well!

July 23, 2022

Michele Kenton was amazing and, the most important,, non pushy car sales person what is almost impossible to find in these days, we asked her to give us some space and not to call us every day because we ne More

by LordDudley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele and Robert
Report | Print
Jul 27, 2022 -

Lincoln White Plains responded

Thank you for taking the time to chat with us regarding you recent experience. We are so pleased to hear of the level of service that you received while at our dealership. Your feedback is extremely important to us. If you need anything else at all, please do not hesitate to reach out and let us know.

July 07, 2022

Helpful experienced nice to deal with took time to go over car with me found car I wanted every thing was perfect More

by John.cappelli129
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Rayes ,Barry Delmonico , and Tony dipalo
Report | Print
Jul 18, 2022 -

Lincoln White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

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