Lincoln White Plains

9 months, 5 loaners (should have been 7), two entirely different vehicles - all were factual problems, not some kind of baseless complaining. AVOID! Beware. Matthew A. Peretz 7/16/21 Lincoln case CAS3 different vehicles - all were factual problems, not some kind of baseless complaining. AVOID! Beware. Matthew A. Peretz 7/16/21 Lincoln case CAS32303585 Purchased a CPO 2017 Lincoln MKZ sometime in October 2020. The car was the best car I have ever driven.... aside from what follows: First loaner was for scratches and dirt that should have been cleaned before sale. Second loaner was for a sunroof leak... Third loaner was for a sunroof leak... Fourth loaner was for a sunroof leak. Fifth loaner was Jay’s car – sunroof leak. Then they decided it was not worth fixing, even though I loved the car and it had way more features than the Continental, which I did not realize. They took the car back, instead of fixing what any auto body shop could have fixed - and I bought a CPO Continental (2018) with 15K miles on it That meant I ended up in a more expensive car, with fewer features; no a/c seats, and no heated steering wheel or adaptive headlights… I assumed the Continental would at least have the same features as the MKZ – it is even a year NEWER than the MKZ. I chose the Continental in June of 2021 or thereabouts. For the last week (in July 2021) – Lincoln had my Continental, which should have meant the SIXTH loaner – but they stopped loaner programs, which is just insanely bad. Why? The Welcome Lights were failing and the steering wheel control over the radio was failing. Lincoln had to call a Lincoln corporate-level engineer to fix the car. I got the Continental back Wednesday, 7/14. The Welcome Lighting system works now. So I was right and Jay Reyes was inept and incorrect. This morning (7/21) the steering wheel control over the streaming station I listen to – radioparadise or Amazon Music HD – you cannot skip songs, nor can you change the volume control. As of 7/21 – new problems Nothing on the left side of the steering wheel works – the volume rocker and the track change buttons None of the cruise control buttons work AT ALL Service confirmed that parts need to be ordered. So, we are up to about 8-9 months of problems: I was: a) lied to by Jay Reyes - who told me I didn’t know how to work the car (the Continental that ended up needing a corporate engineer) regarding the Welcome Lighting and berated me for MONTHS about being too stressed out about the whole thing. And Lincoln could not fix a goddamned sunroof???????? That meant I ended up in a more expensive car, with fewer features; no a/c seats and no heated steering wheel or adaptive headlights… I assumed the Continental would at least have the same features as the MKZ – it is even a year NEWER than the MKZ. I won't have the use of my car for another week. Close to August 2021. 9 months, 5 loaners (should have been 7), two entirely different vehicles - all were factual problems, not some kind of baseless complaining. I would counsel you to NEVER, EVER buy a Lincoln - and most importantly to NEVER, EVER, EVER, deal with Lincoln White Plains. There is a very nice service advisor called Amelia - and she is basically the ONLY person to take my statements - which turned into facts - seriously. I have made all payments on the cars, but I have probably NOT had the use of either car for more than 60% of the last 9 months. Run like xxxx away from this dealership. Seriously. Unfortunately, the car is riddled with problems and I cannot go to another Lincoln dealership other than White Plains because I work too far from the others and I work 6 days a week. The dealership will try to tear my review apart because it is so incredibly negative - they will probably resort to some kind of ad hominem attacks against me to try to undermine the validity of my 9-month long fiasco in dealing with them. I plan to find someone in Lincoln Corporate management to report this to because they gave me a case number and wrote (allegedly) what happened and said it would be investigated - they don't even HAVE the more recent problems. I'm warning you - these are verifiable facts that I have documents for and that Lincoln certainly has documentation of in its service department computer. More

Bought Car on Cars.com and my experience was good Worked with Andy at Lincoln White Plains and did most of our contact on email. He was responsive. Was interested in a 2018 GMC Yukon but I live ou Worked with Andy at Lincoln White Plains and did most of our contact on email. He was responsive. Was interested in a 2018 GMC Yukon but I live out of town and have limited time so I negotiated slightly on price and they agreed to deliver the car to me and do the paperwork with me at my house. They had a professional driver and a dealership employee drop off the car, I sat in the passenger seat and did the paperwork for the loan, registration and the entire process took about 5 minutes. The car was exactly like it was in the picture, the only thing that was not right was there were no floor matts. When I contacted the dealership to inquire they quickly apologized and shipped me a new set of floor matts from Amazon Prime and gave me an additional $15 to get my car washed as a thank you. I would do business with Andy again. More

New management = Customer Ripoff "Under New Management" means 4X the price. I had brought our vehicle here for years. Last fall, I've had them mount and balance my winter tires - $9 "Under New Management" means 4X the price. I had brought our vehicle here for years. Last fall, I've had them mount and balance my winter tires - $95. Then yesterday, I get a small nail in the tire. I bring it in, trusting they'll do a great job as before, until I got the bill - $120!!! When any and every tire shop will charge at MOST $40 to patch a hole and remount/rebalance the tire. I was polite and calm, trying to calculate how is it that mounting and balancing four tires is $95, yet patching a hole (10 min. labor), and remounting/rebalancing a single tire is $120? The manager got defensive, and along with his two other service advisors proceeded to tell me this is how much time it took their tech. Sure, but fundamentally, when you charge $95 to mount and balance FOUR tires, and then proceed to screw a return customer with a $120 for a SINGLE tire, don't expect them to leave with a positive experience. They also constantly tell you to leave them great review with Lincoln corporate when they call. Well, you can count on me being quite honest with my feedback when they call. They've seen the last of my dollars. More

Top Notch Service Jag Singh and his crew at WPF are the best. I have had Ford, Mercury & Lincoln cars for years because my brother was an engineer for the company. I Jag Singh and his crew at WPF are the best. I have had Ford, Mercury & Lincoln cars for years because my brother was an engineer for the company. I have tried many of the authorized service centers in the area and none of them have compared to the level of service I have received from Jag, his service representatives and mechanics. I have a repair/service business of my own and appreciate it when a necessary repair is fully explained to me so I not only know the cost, but I know the repair as well. I had a particularly unusual repair with one of my headlights that would work on and off. I couldn't understand the repair when explained to me over the phone so they suggested that I come in so that they could show me what the problems was and what was needed to be done. When the mechanic physically showed me the issue it all made perfect sense. I will only bring my cars to WPF and encourage everyone else to do so as well. More

Service Wonderful, Insurance a Rip-off Jag Singh and all the mechanics at White Plains Lincoln are top-notch. However, BUYER BEWARE! When we bought the car, we were pressured into taking ou Jag Singh and all the mechanics at White Plains Lincoln are top-notch. However, BUYER BEWARE! When we bought the car, we were pressured into taking out $1500 worth of insurance on the tires and wheels. We hit a pothole on Hartsdale Avenue in Elmsford that flattened the right rear tire. We managed to pump some air into it to get it to a nearby gas station. The bill was $300. We visited W.P. Lincoln and explained the circumstances about why we could not get to the dealership because the tire was so bad. We asked for reimbursement for the damage. Nothing ever came of our claim despite our insurance. We will NEVER buy insurance policies from the dealership again. More

*Buyer's Beware* This place was the worst customer service and scam artists I have seen in my 20 yrs of buying cars. I go there interested in purchasing a CPO Lincoln This place was the worst customer service and scam artists I have seen in my 20 yrs of buying cars. I go there interested in purchasing a CPO Lincoln MKZ I seen online. Of course when I arrived it was not available. There was another vehicle identical to the one I was interested in. Test drove it and it had way lower miles then the one I was looking at. Upon further looking the bumper was not properly installed and ton of cosmetic scratches all over the vehicle. No problem because most dealers will work with you to fix minor problems like this to secure deal. The used car manager George says no problem we will fix bumper and fix cosmetic scratches. I put a $500 deposit down and go with deal. They say it will take a couple days. Ends up being in shop all week. Finally they say it's ready. I go to dealer ready to finalize deal. I take first look at car the bumper is actually secured. However 3 out of the 20 scratches was fixed. Not sure how that works. Anybody who knows auto body you can't fix one part of bumper but not blend other side that still has scratches. Amateur night. Now here's the kicker. Now I see that one of the tires has a gigantic gash going right though it. It's shiny because they put tire shine on this gash so it had bubbles of water coming out of it. George the used car manager comes outside and tells me "How did we not know you took this then hit a curb? Hmmm I'm gonna have to go with common sense would of told you the car has no plates still, I just pulled up and did the walk around with the salesman. Interesting as a manager you have no clue about what goes on in the cars in your lot? Magically took a car without them knowing? LMAO! Right it gets better. I'm about to walk out salesman pitches me another car. The one I originally was interested in was there. Actually in great condition. Decide to go thru with this deal now. 2 hrs later I sign deal and switch insurance over. About to walk out dealership Used car Manager comes out says hold on. Apparently says he can't sell the car someone else was ironically supposed to get it now. Tells me " Don't worry we will fix tire on original car you wanted you can get that one" Twilight zone stuff. I say No Way! The lovely manager gets irate like a kid and I walk out never to been seen in this scam dealership. Of course got my deposit back like 2 weeks later. I have pictures of this tire and deal I signed for. Also I have receipt of my deposit and refund since they tried to lie about that as well. Not only bad customer service but totally dishonest as well. More

Very sastifactory with Service Apologies to Service Deparment,about a week ago , one of my office staff , reviewed White Plains Linconl 1 Star ,which was by misunderstanding or mist Apologies to Service Deparment,about a week ago , one of my office staff , reviewed White Plains Linconl 1 Star ,which was by misunderstanding or mistake, so just to clear up as a owner of Atlantis limousine , my apologies to Service Deparment and my personal experience with them is very sastifactory and definitely I will given an 5 Star More