Lincoln South Coast
Santa Ana, CA
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They are wonderful! ! I would buy a new Lincoln just so I would be able to have it serviced by this dealership!! I have been using their service department for years an ! I would buy a new Lincoln just so I would be able to have it serviced by this dealership!! I have been using their service department for years and have never been disappointed. More
Excellent customer service from Ali Hagehassan and Paul Bunning. Always had exceptional customer service from this dealership. Highly recommend them! Bunning. Always had exceptional customer service from this dealership. Highly recommend them! More
I initially brought my car in for an error message and was told I needed to replace 2 struts. I had Extended Warranty through TriCare and the service advisor spoke with them to get approval before the wo was told I needed to replace 2 struts. I had Extended Warranty through TriCare and the service advisor spoke with them to get approval before the work commenced. The total invoice was $2142.24 and the service advisor told me my portion would be approximately $400 and the remaining balance would be covered by TriCare. I paid $416.80 once the work was completed and took my vehicle. A week later the dealership called me and informed me they were having trouble depositing the cheque from TriCare, and asked if I could pay the whole invoice and have the Warranty company reimburse me personally. I requested an email stating that I would be reimbursed if for any reason payment from TriCare was not reimbursed. Once I received the email from service advisor, I reluctantly paid the remaining amount $1725.44 ($2142.44 total). The cheque I received from TriCare was $1725.44 CAD which equates to approximately $1250 USD leaving me short roughly $460 USD. I spoke to the service advisor and service manager and I was informed that they will not reimburse me the difference. I should only have to pay the $416.80 that was originally quoted to me and agreed upon, now I am paying more than double that amount. This is completely unacceptable as I have to pay for the service department not doing their due diligence and especially since I have an email from them stating I would be reimbursed if TriCare did not reimburse me. Truly disappointed and I do not recommend Lincoln South Coast for service. More