Lima Auto Mall

Overall the experience of buying a used car from the Lima Auto Mall was a great experience. I initially found the car on the internet through the AutoTrader.com website and the KBB.com website, which then b Auto Mall was a great experience. I initially found the car on the internet through the AutoTrader.com website and the KBB.com website, which then brought me to the Lima Auto Mall website. The website had an accurate description and multiple pictures of the car listed. Upon going to the Lima Auto Mall to look at the car in person, the car was very clean. The salesperson was friendly and informative throughout the entire purchase process. The purchase price of the car was reasonable. I would recommend others to check out the Lima Auto Mall. More

I was in the market for a new car for more than one year. Rick Jones was more than patient with me throughout my test driving & purchasing process. I finally decided to order a 2010 Murano. The car was deliv Rick Jones was more than patient with me throughout my test driving & purchasing process. I finally decided to order a 2010 Murano. The car was delivered to me out-of-state. Recently, I went back to the dealership to have illuminated kick plates installed. The service was fast w/ great quality. Again, Rick Jones assisted me throughout the service process. If you are thinking of buying a car, ONLY buy from Rick Jones!!! More

I have purchased many vehicles from Lima Auto Mall over the years and all my experiences have been excellent. I have shopped at other dealers but none of them measure up to Lima Auto Mall in overall exper the years and all my experiences have been excellent. I have shopped at other dealers but none of them measure up to Lima Auto Mall in overall experience. I have also had most of my service completed here, I cringe at the thought of taking my vehicles to another service department. I highly recommend Lima Auto Mall for all your auto purchase and service needs! More

After a car accident in which my car was totaled, I had the pleasure of meeting Ryan Swaney at the Lima Auto Mall. Ryan bent over backwards to help me find the vehicle that was right for me. He was frien the pleasure of meeting Ryan Swaney at the Lima Auto Mall. Ryan bent over backwards to help me find the vehicle that was right for me. He was friendly, knowledgeable, and very patient as I searched for my best fit. A day after I took delivery of my new 'used vehicle' I spotted a small windshield crack that I had not seen the day before. I was afraid that glass would not be covered under my 12 month bumper to bumper, but Ryan immediatedly made arrangements for a glass service to come to me to replace the windshield. I would definately return to Lima Auto Mall and request Ryan Swaney as my sales associate. Great BIG thanks Ryan! More

When I found the car I was looking for on the internet, I inquired and received a quick response from Ryan Swaney at Lima Auto Mall. He kept in contact via email, and had a no-pressure approach to his commu inquired and received a quick response from Ryan Swaney at Lima Auto Mall. He kept in contact via email, and had a no-pressure approach to his communications. Upon arriving at the dealership, I received a friendly greeting, and I felt like a valued customer. From test-drive, to signing the paperwork took only two hours. Overall, this was the best car buying experience in over 20 years of purchasing cars. More

I cannot tell you how pleased I am with my experience at the Lima Auto Mall. I am 63 years old and have bought many cars - new and used - but I have never been treated as well by any dealership or salesman the Lima Auto Mall. I am 63 years old and have bought many cars - new and used - but I have never been treated as well by any dealership or salesman as I have been treated our salesman Ryan Swaney and the rest of the people at the Lima Auto Mall! If you take the time to read the rest of this I believe you will understand why I say that this dealership and salesman Ryan Swaney are head and shoulders above any dealer or salesman I have ever dealt with. I was hunting for a specific make and model vehicle on the internet and found that the Lima Auto Mall had one. Now you need to understand that my wife and I live about 500mi away in the Upper Peninsula of Michigan - but we were travelling to Toledo for a Christmas gathering of our family. We went down to Toledo a day early and I called the dealership and spoke to one of thier salesmen - Ryan Swaney. Because I was going to finance the vehicle up where I live I had no idea how to take care of this very important part of the deal. I had the loan officer at my credit union call the dealership to work out the details - bearing in mind that I had not seen the actual vehicle and so was not sure if I would purchase it. But they found a way to accomodate my situation. I went to the dealership and there was the car - sitting exactly where Ryan said it would be. Even though it is an '07 it looked like new! Ryan gave us a tour of the vehicle - explaining how everything worked and answering all of our questions. We took the vehicle for a test drive and then talked a little more and came to an agreement on price. Ryan then took the vehicle to another part of the facility - washed it and filled it up with gas - and then we went to the finance manager. To everyones surprise the finance manager did not know anything about the deal worked out with my credit union! It seems that the lady who took the call had quit 1 hour after the deal was made with my credit union - without telling anyone what the details were for the financing! But these people are professionals and understood that I needed to leave with the vehicle and the check would be sent to them on Monday - and they made it work! Now it is a week later and I received a call from Ryan asking if we are completely satisfied with the car. We are! But I needed the part number for the wiper blade for the rear window wiper. Ryan put me on hold for about 1 minute and told me he couldn't find the part number - but had ordered the part from the service dept. and it will be shipped to me free of charge! I really do not know how I could be treated better! Now I know why they have lasted over 100 years at the same location! More

We thoroughly enjoyed our car buying experience with We thoroughly enjoyed our car buying experience with Gerry. We had originally met Gerry as we were just driving through the lot one day just to loo We thoroughly enjoyed our car buying experience with Gerry. We had originally met Gerry as we were just driving through the lot one day just to look at what they had and checking out their prices. He came out to our truck to talk with us and immediatley I got a comfortable feeling with him. Not like so many of the salesmen who put the pressure on right away and make me want to turn around and walk away from them. I told my husband when we left that if we did buy from Lima Automall I wanted to deal with Gerry because of the way he made me feel. When we did make the final decision on the vehicle we wanted to buy Gerry was the man we went to. I was totally comfortable with him through the purchase process and felt that the answers I was getting from him regarding the used vehicle were the truth. Not lies of a salesman just trying to make a sale or to get rid of a lemon on the lot. When we make our next car/truck purchase it will be with Gerry. We like Gerry so much that he has even become a family friend. Mrs. Kaye Neves More

Steve Morrison is one of the best sales people I have ever dealt with. I would recommend him to anyone.I worked with Steve Morrison on getting me a 2010 Cadillac xxx. Steve never gave up looking for exac ever dealt with. I would recommend him to anyone.I worked with Steve Morrison on getting me a 2010 Cadillac xxx. Steve never gave up looking for exactly what I wanted. I like a salesperson that isn't just looking to make one sale. But one that you can count on everytime you need a car. More

We were not sure what we wanted to do, lease or purchase, or what type of vehicle we wanted. After test driving A LOT of vehicles and going over ALL our options with Ryan, we were able to make the best deci or what type of vehicle we wanted. After test driving A LOT of vehicles and going over ALL our options with Ryan, we were able to make the best decision for our budget and family needs. We will definately be back when we are in need of another vehicle. More

I had been shopping around for something sporty looking yet reliable with a good stereo system. Rick looked around for me and showed me various cars, but finally he said he thought he had a good one, whic yet reliable with a good stereo system. Rick looked around for me and showed me various cars, but finally he said he thought he had a good one, which was the Pontiac Sunfire. It had a CD/sunroof package which I really liked, and it was a cute car that handled well on the test drive. The price was fair and the car has been great for my needs, and any time I had service work done there, the staff was friendly and knowledgeable. I would buy from this dealer again and recommend Rick Jones for sales and the service dept. at Lima Auto Mall to others. More