Lima Auto Mall

My wife and I stopped at the Lima Auto Mall on a Sat to look at pickups. Gerry greeted as we parked and asked if he could offer us some assistance. He had a smile and very easy going personality. We knew w look at pickups. Gerry greeted as we parked and asked if he could offer us some assistance. He had a smile and very easy going personality. We knew what we wanted to see and Gerry took the time to not only open the vehicle up but also go over the features. He answered all our questions on the spot. We decided on a truck and ask if they could do a deal yet that day as closing time was just 45 min's away. Gerry and Bud in finance put the deal together without rushing my wife and I. The whole experience was very plesant, actually the most plesant experience I've ever had buying a car! We never felt rushed to make a decesion. I would very highly recomend Gerry 'Kcar' Kozlevcar and The Lima Auto Mall to anyone looking for a new or used car. More

We had a wonderful experience at Lima Auto Mall. Aaron Brougher was great to work with and was 100% dedicated to finding us the perfect car. He was very knowledgeable about all the cars we looked at and w Brougher was great to work with and was 100% dedicated to finding us the perfect car. He was very knowledgeable about all the cars we looked at and was able to answer all our questions. We ended up walking away from the experience with a car that is abosolutely perfect for our needs and we're completely happy with it. We would definitely recommend heading to the Lima Auto Mall and working with Aaron Brougher if you're in the market for a new car - you're guaranteed to get quality service. More

Thought I was going to have to go to Columbus, Dayton or Cincinnati to get the best deal, but I got more car for a better price here! I told Ryan how much I wanted to spend, and he didn't try to lure me in Cincinnati to get the best deal, but I got more car for a better price here! I told Ryan how much I wanted to spend, and he didn't try to lure me into spending more than that! I was also treated with respect. More

This dealer ship was GREAT and Ryan Swaney was great too work with on my trade in . I will return with my business when i want a new or used car or truck again even though its over an hour drive. They were work with on my trade in . I will return with my business when i want a new or used car or truck again even though its over an hour drive. They were great at Lima Auto Mall and so was Ryan. Thanx again Ryan Sincerely Mike & Cora Wright. More

We found the 2008 Saturn Outlook we wanted on the internet. I made a phone call & spoke with Gerry Kozlevcar. He provided me information about the vehicle. We ended up driving to the dealership on internet. I made a phone call & spoke with Gerry Kozlevcar. He provided me information about the vehicle. We ended up driving to the dealership one evening just before closing. We live over an hour away. Gerry was not there, but another salesman allowed us to conduct a test drive. I couldn't find his card & I don't remember his name. He was very courteous considering it was just about closing time. I contacted Gerry on Wednesday & provided my necessary information in order to get financing. He contacted me the next day & we ended up negotiating a price over the phone. I told him I would buy the vehicle & he told me he would have everything ready when we got there. We arrived & everything was in order. Everyone at the Lima Auto Mall that we had contact with was friendly & answered any questions we had. After all of the paperwork was completed, Gerry & my entire family sat down in the vehicle & he explained all of the options it had. The dealership even provided a full tank of gas. Our overall experience was great & I would recommend the Lima Auto Mall to friends, family, & others. More

I was very happy with my experience in purchasing my car. I had a list of 6 cars I was interested in and Josh showed eah one to me and allowed me to drive whichever ones I wanted to and I was able to make a I had a list of 6 cars I was interested in and Josh showed eah one to me and allowed me to drive whichever ones I wanted to and I was able to make a decision in a short amount of time. I didnt feel any pressure from him and he made it a pleasant experience. He answered all my questions and I feel confident I can contact him in the future if I need to. I really like their website---it was a deciding factor in where I purchased my car More

The reason i give this salesman the ratings i did, is because i believe he did an excellent job and provided not only me, but my mom excellent service and was extremely kind. He answered any questions we because i believe he did an excellent job and provided not only me, but my mom excellent service and was extremely kind. He answered any questions we had and really improved our experience we have ever had at this dealership. I would definately recommend this dealership, as well as Gerry to other family and friends of mine. I plan to always take my service to this dealership and i expect the same great experience as i did before! More

I have been going to the Lima Auto Mall for service on my current vehicles for the past 3 years and decided I would buy my next car at this dealership. Upon arriving there, I was given time to look at the ca current vehicles for the past 3 years and decided I would buy my next car at this dealership. Upon arriving there, I was given time to look at the cars on the lot; then Gerry assisted me with type of vehicle and options available on each that I was checking out. He was very knowledgeable about the vehicles and how the features worked. He matched me with a vehicle that suited my needs but also one that I really liked as well being the style and features. He was very friendly and worked to make the deal happen. Once the deal was made, he even gave me a bag to use for my personal items from my trade in. He took us to the service dept to get aquainted with the staff and service rewards program. When came time to leave with the new car, he helped set up the Onstar to get my hands free calling minutes transferred and answered my questions with the remote start. He called me a couple days later to see if I had questions, and I did, and again he had the answers I needed. My busy schedule had not yet allowed me to view the owners manual so this info was valuable to me. We were there for a while but he maintained friendly conversation with us even after the deal was done, not just made the deal and gone, I liked that personal attention. I will be sure to recommend Gerry and the Lima Auto Mall to those looking for new transportation. More

Working with Josh was a pleasure from beginning to end. He was very informative and helpful. He made us feel comfortable in our purchase and educated us about all the features of our new vehicle. Josh was He was very informative and helpful. He made us feel comfortable in our purchase and educated us about all the features of our new vehicle. Josh was excellent in his follow up and made sure we were fully satisfied with our excellent new vehicle. The customer service Josh provided was perfect and we really appreciated all the time and effort he put into helping us find the perfect car with all the features that we were looking for. All the pricing information was explained to us in great detail and Josh made it very easy for us to understand. The purchase experience was smooth and painless all because of the help of Josh. I would recommend Josh and this dealership to all my friends and family! More

Looking for the perfect certified pre-owned vehicle is painful! After an exhaustive 30 day search on Cars.com I found the right vehicle, only to find it was 237 miles away at Lima Auto Mall. To be honest painful! After an exhaustive 30 day search on Cars.com I found the right vehicle, only to find it was 237 miles away at Lima Auto Mall. To be honest, I'm a skeptical consumer. I had no idea where Lima, OH was on a map and didn't find the name terribly appealing. Doubtful of the outcome, I submitted an internet inquiry at 11:30pm. By 7:30am the next morning, I had a call-back from Ryan Swaney, a down-to-earth and amiable associate committed to the customer-experience. Ryan walked me through the vehicle history, spoke of the dealership's 100+ year history as a Cadillac dealer and detailed out the vehicle specifics. My concern was the distance between me and the vehicle, to which Ryan responded that he'd see to it that the vehicle would arrive at the location of my choice. While the entire pre-purchasing experience was phenomenal, here's why I ultimately decided to sign on the dotted line: 1. The car was priced $2,000 below any comparably-equipped vehicle, 2. Ryan offered to deliver the car to my home on New Year's Eve, 237 miles away, 3. Ryan patiently walked me through all of the car's gadgets and answer all my questions, and 4. The dealership proved up the quality they represented online. I cannot begin to tell you how happy I am with this experience. Thanks to Ryan, Joe and all the staff at Lima Auto Mall for an outstanding customer experience! More