Lima Auto Mall

The reason i give this salesman the ratings i did, is because i believe he did an excellent job and provided not only me, but my mom excellent service and was extremely kind. He answered any questions we because i believe he did an excellent job and provided not only me, but my mom excellent service and was extremely kind. He answered any questions we had and really improved our experience we have ever had at this dealership. I would definately recommend this dealership, as well as Gerry to other family and friends of mine. I plan to always take my service to this dealership and i expect the same great experience as i did before! More

I have been going to the Lima Auto Mall for service on my current vehicles for the past 3 years and decided I would buy my next car at this dealership. Upon arriving there, I was given time to look at the ca current vehicles for the past 3 years and decided I would buy my next car at this dealership. Upon arriving there, I was given time to look at the cars on the lot; then Gerry assisted me with type of vehicle and options available on each that I was checking out. He was very knowledgeable about the vehicles and how the features worked. He matched me with a vehicle that suited my needs but also one that I really liked as well being the style and features. He was very friendly and worked to make the deal happen. Once the deal was made, he even gave me a bag to use for my personal items from my trade in. He took us to the service dept to get aquainted with the staff and service rewards program. When came time to leave with the new car, he helped set up the Onstar to get my hands free calling minutes transferred and answered my questions with the remote start. He called me a couple days later to see if I had questions, and I did, and again he had the answers I needed. My busy schedule had not yet allowed me to view the owners manual so this info was valuable to me. We were there for a while but he maintained friendly conversation with us even after the deal was done, not just made the deal and gone, I liked that personal attention. I will be sure to recommend Gerry and the Lima Auto Mall to those looking for new transportation. More

Working with Josh was a pleasure from beginning to end. He was very informative and helpful. He made us feel comfortable in our purchase and educated us about all the features of our new vehicle. Josh was He was very informative and helpful. He made us feel comfortable in our purchase and educated us about all the features of our new vehicle. Josh was excellent in his follow up and made sure we were fully satisfied with our excellent new vehicle. The customer service Josh provided was perfect and we really appreciated all the time and effort he put into helping us find the perfect car with all the features that we were looking for. All the pricing information was explained to us in great detail and Josh made it very easy for us to understand. The purchase experience was smooth and painless all because of the help of Josh. I would recommend Josh and this dealership to all my friends and family! More

Looking for the perfect certified pre-owned vehicle is painful! After an exhaustive 30 day search on Cars.com I found the right vehicle, only to find it was 237 miles away at Lima Auto Mall. To be honest painful! After an exhaustive 30 day search on Cars.com I found the right vehicle, only to find it was 237 miles away at Lima Auto Mall. To be honest, I'm a skeptical consumer. I had no idea where Lima, OH was on a map and didn't find the name terribly appealing. Doubtful of the outcome, I submitted an internet inquiry at 11:30pm. By 7:30am the next morning, I had a call-back from Ryan Swaney, a down-to-earth and amiable associate committed to the customer-experience. Ryan walked me through the vehicle history, spoke of the dealership's 100+ year history as a Cadillac dealer and detailed out the vehicle specifics. My concern was the distance between me and the vehicle, to which Ryan responded that he'd see to it that the vehicle would arrive at the location of my choice. While the entire pre-purchasing experience was phenomenal, here's why I ultimately decided to sign on the dotted line: 1. The car was priced $2,000 below any comparably-equipped vehicle, 2. Ryan offered to deliver the car to my home on New Year's Eve, 237 miles away, 3. Ryan patiently walked me through all of the car's gadgets and answer all my questions, and 4. The dealership proved up the quality they represented online. I cannot begin to tell you how happy I am with this experience. Thanks to Ryan, Joe and all the staff at Lima Auto Mall for an outstanding customer experience! More

I was in the market for a new car for more than one year. Rick Jones was more than patient with me throughout my test driving & purchasing process. I finally decided to order a 2010 Murano. The car was deliv Rick Jones was more than patient with me throughout my test driving & purchasing process. I finally decided to order a 2010 Murano. The car was delivered to me out-of-state. Recently, I went back to the dealership to have illuminated kick plates installed. The service was fast w/ great quality. Again, Rick Jones assisted me throughout the service process. If you are thinking of buying a car, ONLY buy from Rick Jones!!! More

Overall the experience of buying a used car from the Lima Auto Mall was a great experience. I initially found the car on the internet through the AutoTrader.com website and the KBB.com website, which then b Auto Mall was a great experience. I initially found the car on the internet through the AutoTrader.com website and the KBB.com website, which then brought me to the Lima Auto Mall website. The website had an accurate description and multiple pictures of the car listed. Upon going to the Lima Auto Mall to look at the car in person, the car was very clean. The salesperson was friendly and informative throughout the entire purchase process. The purchase price of the car was reasonable. I would recommend others to check out the Lima Auto Mall. More

I have purchased many vehicles from Lima Auto Mall over the years and all my experiences have been excellent. I have shopped at other dealers but none of them measure up to Lima Auto Mall in overall exper the years and all my experiences have been excellent. I have shopped at other dealers but none of them measure up to Lima Auto Mall in overall experience. I have also had most of my service completed here, I cringe at the thought of taking my vehicles to another service department. I highly recommend Lima Auto Mall for all your auto purchase and service needs! More

After a car accident in which my car was totaled, I had the pleasure of meeting Ryan Swaney at the Lima Auto Mall. Ryan bent over backwards to help me find the vehicle that was right for me. He was frien the pleasure of meeting Ryan Swaney at the Lima Auto Mall. Ryan bent over backwards to help me find the vehicle that was right for me. He was friendly, knowledgeable, and very patient as I searched for my best fit. A day after I took delivery of my new 'used vehicle' I spotted a small windshield crack that I had not seen the day before. I was afraid that glass would not be covered under my 12 month bumper to bumper, but Ryan immediatedly made arrangements for a glass service to come to me to replace the windshield. I would definately return to Lima Auto Mall and request Ryan Swaney as my sales associate. Great BIG thanks Ryan! More

When I found the car I was looking for on the internet, I inquired and received a quick response from Ryan Swaney at Lima Auto Mall. He kept in contact via email, and had a no-pressure approach to his commu inquired and received a quick response from Ryan Swaney at Lima Auto Mall. He kept in contact via email, and had a no-pressure approach to his communications. Upon arriving at the dealership, I received a friendly greeting, and I felt like a valued customer. From test-drive, to signing the paperwork took only two hours. Overall, this was the best car buying experience in over 20 years of purchasing cars. More

We thoroughly enjoyed our car buying experience with We thoroughly enjoyed our car buying experience with Gerry. We had originally met Gerry as we were just driving through the lot one day just to loo We thoroughly enjoyed our car buying experience with Gerry. We had originally met Gerry as we were just driving through the lot one day just to look at what they had and checking out their prices. He came out to our truck to talk with us and immediatley I got a comfortable feeling with him. Not like so many of the salesmen who put the pressure on right away and make me want to turn around and walk away from them. I told my husband when we left that if we did buy from Lima Automall I wanted to deal with Gerry because of the way he made me feel. When we did make the final decision on the vehicle we wanted to buy Gerry was the man we went to. I was totally comfortable with him through the purchase process and felt that the answers I was getting from him regarding the used vehicle were the truth. Not lies of a salesman just trying to make a sale or to get rid of a lemon on the lot. When we make our next car/truck purchase it will be with Gerry. We like Gerry so much that he has even become a family friend. Mrs. Kaye Neves More