Lima Auto Mall

we had a great experience. loved the service, and was very complete in his work and we love oue vehicle .excellent salesman!!!!!! great personality just right for selling cars!made us feel like we have a very complete in his work and we love oue vehicle .excellent salesman!!!!!! great personality just right for selling cars!made us feel like we have always known him . thank you mr. morrison, job well done! More

The associates at LAM went out of their way to make sure we completed the deal with trade-in/sale of my previous vehicle to my brother. Althought the process was a little lengthy and hopefully could be stre we completed the deal with trade-in/sale of my previous vehicle to my brother. Althought the process was a little lengthy and hopefully could be streamlined in the future (took 2 hours in the evening), I am enjoying and still discovering the many conveniences of my new vehicle. The finance department was very helpful when an error was found that my CM card rebate has unintentionally not added to my final sale bill and correcting the problem. More

Hassle free, Ryan was very knowledgeable about the new vehicles and spent the needed time to answer all of our questions. Polite, good communicator and friendly. I would go back to Lima Auto mall for our vehicles and spent the needed time to answer all of our questions. Polite, good communicator and friendly. I would go back to Lima Auto mall for our next vehicle and we would want to deal with Ryan. Thanks More

My husband and I had been searching for 2 months for a particular vehicle with certain options in our price range. I am so glad that the one we fell in love with was located at Lima Auto Mall. After conta particular vehicle with certain options in our price range. I am so glad that the one we fell in love with was located at Lima Auto Mall. After contacting them about the vehicle I was contacted by Sean. From day 1 the communication was EXCELLENT. Never did an email sit for more than 10 minutes without a response from him even on Sundays. He held the vehicle for 2 1/2 weeks until we were able to have the funds for the downpayment and did not make us feel bad about it. We traveled 3 hours to come to Lima Auto Mall because of the friendliness of our salesman and the price of the vehicle. Both of us have poor credit and a recent bankruptcy but at Lima Auto Mall financing was extremely easy. We even received an interest rate much lower than we expected. We will be doing business with Lima Auto Mall again and referring all of our friends/family who may be in the market to contact them. I've never had a deal go so smoothly even when making a cash purchase at a dealership. We LOVE the car and it's even better than it looked in the pictures! Do business with Lima Auto Mall, they are great!! More

Gerry Kozlevcar was great to work with... he made me feel comfortable, he's friendly. He went out of his way to locate a vehicle for me fair trade in value and fair price for the vehicle I purchased comfortable, he's friendly. He went out of his way to locate a vehicle for me fair trade in value and fair price for the vehicle I purchased More

My husband and I were looking for a car when we stopped at Lima Auto Mall and looked at Cadillacs. Then we continued to look and were very displeased with a dealer in Centerville so we went back to Lima Au at Lima Auto Mall and looked at Cadillacs. Then we continued to look and were very displeased with a dealer in Centerville so we went back to Lima Auto Mall and met Marc Crowder who was so very personable and helpful. He was actually fun to work with. Then early one morning I received an email from Joe Shaw who wanted us to come up and look at a particular car and we went and were not sorry. Marc took very good care of us and any problems, I know he will stand behind us. More

Outstanding out of state sale from Virginia. I found the car first on Cars.com and phoned immediately and was introduced to Ryan Swaney. The sale was a trade in of a 2008 Jeep Grand Cherokee diesel Overland car first on Cars.com and phoned immediately and was introduced to Ryan Swaney. The sale was a trade in of a 2008 Jeep Grand Cherokee diesel Overland. I have to say I will never buy a car from a local dealership again. Every interaction with Ryan was accurate, honest, professional, and friendly. As the car was being traded in the then owner was involved in a minor collision that required body work. Ryan was forthcoming about the event and provided me with a rational plan of attack. If our relationship and interactions previous had not been so stellar, I probably would have backed out then. Instead I hung in with Ryan and he continued to keep me informed. I am thrilled beyond words. My husband flew to OH from VA in the early morning of 17 Sept 2011. He was immediately met by a driver who drove him directly to the Dealership. Upon arrival, the paperwork had been prepared in advance. My husband had a wonderful test drive and equipment verification with Josh Schuman and Ryan Swaney. My husband was on the road about an hour when I received a call from Ryan informing me he had left and he was safely on his 8.5 hour journey home. I was a child on Christmas morning waiting for my husband and new Jeep to arrive home safely. I am thrilled with the condition, price and abilities of my new Jeep. When our six year old daughter woke, she ran out side to see the new Jeep. She jumped up and down in her pjs in our driveway. As she jumped into the backseat to explore her new domain she squealed.. " there is an OHIO STATE Bear in here, is he for me?" Richard explained Mr. Ryan had bought it for her. " I love Mr. Ryan for getting us this AWESOME new car Mommy." I took her and two of her pals for a spin. Its a hit, she is a rockstar on the street now. I can not recommend Lima Auto Mall any more highly. The service, cooperation, support and overall demeanor made this substantial purchase seem like nothing. You will not find a better dealership. Ryan is stellar. I hope you do get to own a dealership one day Ryan, you understand what people want from the experience. You exceeded my expectations in every instance. I was Minivan Driving Momma now I'm a Mudder!!! all the best The Albright Family Richard, Jennifer, Brenna Ashburn, VA More

I was first introduced to Matt via a inquiry chat on Autotrader.com. His ability to answer the questions and follow up with enhancing information, increased my interest in the car. Matt was able to buil Autotrader.com. His ability to answer the questions and follow up with enhancing information, increased my interest in the car. Matt was able to build trust quickly with me with a full disclosure approach. I felt like we were working as a team, ensuring a good long term experience for both parties. Through and following the sale Matt has gone over and above to accomadate by work schedule, using his personal time to do so. My car was delivered to my office 2 hrs after I decided to make the purchase - on a Friday evening, after business hours. That is a closer ! Matt has remained connected after the sale, following up closely on all arrangements. I would recommended Matt and his support team at Lima Auto Mall. More

Visited MANY other dealers in the region. Josh was far superior in not only his customer service, but his knowledge of the vehicles. As a female, I have at times felt as though the salesman treated me in superior in not only his customer service, but his knowledge of the vehicles. As a female, I have at times felt as though the salesman treated me inferior. I have more than basic knowledge of cars and appreciated that Josh treated me as an equal to my husband and was very respectful. Thanks JOSH! More

The overall experience when dealing with Lima Auto Mall was outstanding. I had called ahead and told Ryan Swaney that I would be coming to test drive a truck and it was ready for me when I got there. I en was outstanding. I had called ahead and told Ryan Swaney that I would be coming to test drive a truck and it was ready for me when I got there. I ended up test driving a different vehicle because I found a different one that I liked better. After test driving it I knew that I wanted to work out a deal for it. When dealing with Ryan I was very comfortable and we had no problem negotiating a price. After a while we had everything worked out and I was able to drive it home that night. This was a great experience and I would definitely deal with the Lima Auto Mall and Ryan Swaney again because of the fast service and courteous sales staff. Thanks Lima Auto Mall!! More