Lima Auto Mall

They did a great job of advertising, which led me to call and Josh immediately verified that the vehicle was still available. He looked it over thoroughly for me over the phone and started it up. He allowed and Josh immediately verified that the vehicle was still available. He looked it over thoroughly for me over the phone and started it up. He allowed me to put a deposit on the vehicle to hold it until I could drive two hours the next Saturday to actually see the vehicle. He kept in constant communication until the day we arrived answering all of my questions and getting things prepared in order to make our transaction fast and smooth. When we arrived, the vehicle was waiting right out in front all washed and filled with gas! My family and I were greeted with courtesy and we immediately test drove the vehicle. Through out the day, we were shown every kindness and three separate people were working with us in order to quickly keep things moving along. The general manager "Papa" Joe introduced himself to us and personally thanked us for making the drive to see them. Once we agreed on the numbers, we signed all of the paperwork with the help of Aaron (one of their professional and personable finance people) and we were on our way home in our new (used) vehicle. In summary, it was by far the most pleasant and shortest car buying experience that we've ever had! I would definitely buy any vehicle from the great folks at the Lima Auto Mall! More

The staff are a great group that listen to what I need and have always went out of their way to provide great customer service . Have bought last 3 vehicles from them and will continue and have always went out of their way to provide great customer service . Have bought last 3 vehicles from them and will continue More

We traveled over 475 miles from IL (one way) to buy our Escalade. Sean was right at the front door when we arrived. He was busy with another customer, but since we had traveled so far he took care of us. Escalade. Sean was right at the front door when we arrived. He was busy with another customer, but since we had traveled so far he took care of us. Rick was very helpful showing us how everything worked, especially setting up the navigation system to get us home. I didn't notice there were no floor mats til on the way home. Sean is ordering me new mats and having them shipped to me. He told me this when he called the next morning to see how we liked our Escalade and if we had a safe trip home. It was well worth the trip to get the car we wanted. I would HIGHLY recommend this dealership. More

MY WIFE AN I HAD BEEN LOOKING FOR A NEW OR CERTIFIED PRE OWNED CAR AND HAD BEEN ALL OVER THE PLACE LOOKING WE WERE IN FT WAYNE INDIANA AND HAD EVEN LOOKED ON THE INTERNET ! WE THEN TOOK A DRIVE OVER TO THE OWNED CAR AND HAD BEEN ALL OVER THE PLACE LOOKING WE WERE IN FT WAYNE INDIANA AND HAD EVEN LOOKED ON THE INTERNET ! WE THEN TOOK A DRIVE OVER TO THE LIMA AUTO MALL WHERE WE HAD MET UP WITH SEAN SANDERS, WE TOLD SEAN WHAT WE WAS LOOKING FOR AND SEAN WORKED VERY HARD FINDING WHAT WE WANTED AN A PRICE TO FIT OUR BUDGET ! ONCE THAT WAS ESTABLISHED BOTH SEAN AND AARON WORKED VERY HARD ON GETTING US THE BEST PRICE AND APR!THANKS TO THE BOTH OF YOU FOR YOUR HARD WORK !!!! WE LOVE OUR NEW CAR AND HOPE TO DEAL WITH YOU IN THE FUTURE THANKS TO ALL YOUR STAFF FOR MEETING OUR NEEDS !!!!!! More

I found the listing for my used van on Auto Trader and contacted Lima Auto Mall. I am in Michigan and they are located in Ohio! I connected with Josh Schumann after 5 pm on a Friday evening and he was e contacted Lima Auto Mall. I am in Michigan and they are located in Ohio! I connected with Josh Schumann after 5 pm on a Friday evening and he was extremely helpful; not only did he obtain the information that I needed; he kept in contact with me over the weekend, so that I was able to purchase the van the following week. Buying any vehicle is always stressful, but I found this entire experience easy, non-stressful and satisfying! Everyone I spoke with on the phone from the Auto Mall was friendly, and Josh went out of his way to make sure I was taken care of! I have never met these people (except for on the phone), but this was the easiest van purchase I have ever had (and I have had 5!)! After the purchase, the van was delivered the van to Michigan Thanks again! More

The salesman I worked with was very informed and helpful. He seemed genuinely concerned that I was satisfied with the car rather than being concerned about his sale. He knew the car and was able to convey th He seemed genuinely concerned that I was satisfied with the car rather than being concerned about his sale. He knew the car and was able to convey the information well. I essentially completed most of the deal over the phone but when I saw the car it was as good or better than promised. Finance staff were friendly as well. All in all a good experience. More

they bent over backwards to get us the vehicle we wanted at the price we wanted and were very quick and efficient, they also didn't give base answers they went onto detail and made sure we fully understood at the price we wanted and were very quick and efficient, they also didn't give base answers they went onto detail and made sure we fully understood everything involved with buying a new car. More

Even though I ended up not buying from Lima Auto Mall, my time dealing with both Sean and Matt were outstanding. Matt first got me through the process of finding what I really wanted w/o being pushy. He list time dealing with both Sean and Matt were outstanding. Matt first got me through the process of finding what I really wanted w/o being pushy. He listened to me, took into consideration my budget and options and found me two SUVs to choose from. He then directed me to Sean to look at numbers. Sean tried very hard to get the numbers where I needed them to be and gave me leverage in my trade. Even without sealing the deal, you both made this the most enjoyable experience (this from someone who has bought 7 cars in 12 years). I appreciate your hard work and dedication to your customers. You will definitely be someone I recommend. More

This was me and my fiance's first new car. We had a pleasant experience at the Lima Auto Mall. The staff was very friendly especially Eric the salesman. He was very helpful and very knowledgeable. He a pleasant experience at the Lima Auto Mall. The staff was very friendly especially Eric the salesman. He was very helpful and very knowledgeable. He answered any questions we had and explained everything in detail. We will definately be shopping again at Lima Auto Mall and refer them to our friends and family when looking for a car!!!! More

Great service. Very polite. The car buying process from start to finish was smooth and hassle free. Great financing and loan terms. Will be back for all my car buying/repair needs. 100% recommended! start to finish was smooth and hassle free. Great financing and loan terms. Will be back for all my car buying/repair needs. 100% recommended! More