
Lima Auto Mall
Lima, OH
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Aaron Bonanno and Mike Bales were great they were honest and up front. I felt treated with professionalism and made me feel like I was someone. I know its there job to sell and be a salesman but they were r and up front. I felt treated with professionalism and made me feel like I was someone. I know its there job to sell and be a salesman but they were real and not pushy at all. Aaron was honest and if he didn't have the answer he sought out to get the answer for me. Mike gave me some good advice and never sugar coated anything. They say when your in customer service to make a connection with your customer they did they were not fake. Also it was good to see if someone walked in to the dealership there was just not sales people help but other employees, it was like you where walking into their own personal homes. Keep up the excellent service and don't loose focus. More
Steve spent lots of time helping me select a vehicle that would be perfect for a techinically challenged white haired grandmother. I would highly recommend him because he uses the skill, care and judement i would be perfect for a techinically challenged white haired grandmother. I would highly recommend him because he uses the skill, care and judement in dealing with those he helps that only comes with years of experience. We chose a SRX which I love to drive and I'm sure I'll have for a long time. And, with his help I'm learning how to utilize all of the wonderful things it will do. Thanks, Steve, for all your help. More
My wife and I have purchased automobiles at Lima Auto Mall in the past and have always received excellent service both during and after the sale. We go back because of the service received and the deals Mall in the past and have always received excellent service both during and after the sale. We go back because of the service received and the deals we get, no better dealer in Lima. More
Eric was our sales man and Mike handled the purchase paperwork. Eric was very friendly, personable and helpful. He made the process enjoyable and navigated a great real world test drive. Mike was paperwork. Eric was very friendly, personable and helpful. He made the process enjoyable and navigated a great real world test drive. Mike was very pleasant and efficient. He took care of the paperwork, explained the process and made sure we understood what was happening before we left. Very professional! I seldom deal with car dealers because I don't like the way the experience makes me feel. I had never been to Lima Auto Mall before and maybe all those past bad feelings were just because I was at the wrong dealer. Lima Auto Mall was great. Thanks! More
Sean and Aaron are awesome. They helped me not only buy a car I wanted, but helped us understand every detail of the transaction. They went above and beyond their job duties. I will definitely go back to the car I wanted, but helped us understand every detail of the transaction. They went above and beyond their job duties. I will definitely go back to them when I need another vehicle. And I will refer all my friends to them! :) More
Found what i was looking for online and sent a e-mail.Marc got back to me within 20 min. Set up a test drive and worked with me on the price.Very friendly,no hassles,had my car that day. Couldn't e-mail.Marc got back to me within 20 min. Set up a test drive and worked with me on the price.Very friendly,no hassles,had my car that day. Couldn't ask for much more. More
I was so very impressed with Sean Sanders. He was the FIRST (I am not joking) salesman within the four dealerships we checked out that LISTENED to us. He got my husband a golf cart to ride in since he is FIRST (I am not joking) salesman within the four dealerships we checked out that LISTENED to us. He got my husband a golf cart to ride in since he is not able to walk very far. We had a list of what we wanted and would not accept anything that did not have "all" that was on that list. Sean knew the vehicles on the lot and took us to look at the ones that met our needs. Sean did not need to look at the computer to see what was on the lot. Sean did not try to tell us we did not need a particular item on our list which other salesmen had tried to do with us. Sean found us what we needed at a good price. We did not buy a Chevrolet, we bought a used Dodge minivan. I already had a Chrysler minivan and I love the thing. Tom Ahl could not match us with a vehicle and that is what they sell. I was amazed that we ended up getting what we needed and wanted at the Cherolet Dealership. Not that I mind Chevies. I just can't remember every owning one. If and when we need another vehicle, I will definately call Sean. I have no doubt he would be able to find what we needed. Everyone at your place of business was friendly and helpful. I thought Mike handled himself quite professionally. More
walked in with financing in hand...got me financed thru a different company with lower interest.....VERY IMPRESSED with all that i dealt with...went above and beyond different company with lower interest.....VERY IMPRESSED with all that i dealt with...went above and beyond More
When it comes to the Lima Auto Mall they worked well as a team and everyone had a hand in making sure i was happy as a customer. Sean Sanders was the main person helping me with my new purchase. He made sure team and everyone had a hand in making sure i was happy as a customer. Sean Sanders was the main person helping me with my new purchase. He made sure any question i had was answered fully and quick as possible. i truly left feeling happy with my purchase. More
I was treated like a family member, as the dealership I was treated like a family member, as the dealership knows me. This was my second vehicle purchased from this dealership. I will keeping comi I was treated like a family member, as the dealership knows me. This was my second vehicle purchased from this dealership. I will keeping coming back because Mr. Joe Shaw and Gerry "K Car" are extremely friendly and treat you as if you are inportant but the sale is not under any pressure but an upfront honest presentation of the cost of the vehicle along with the tradein. I believe this company gives you a very fair price with no hassles or grief. Times is taken by the finance department with through explanations along with informative choices in your purchase. The bank loan was approved prior to my arrival from out of state. They suprized me with an interest rate from the bank which was lower than I requested. The vehicle was polished and filled the tank full of fuel. Needless to say, I will come back again to purchase other vehicles in the future as this and my last experience exceeds any other purchases of autos in the past 45 years of driving. Dealing with Lima Auto Mall and their sales staff is a pleasure but a positive experience that most consumers in the auto industry fail to acheive. If zero is the worst experience and ten is the highest once can can have, there is no doubt, this was a ten plus!! Thank you Gerry and Joe, it was great to see you and of course receive a great vehicle all within a very short period of time. Thank you, Ron and Joni More