Lima Auto Mall

Truley a pleasureable experience in recent purchase of two used vehicles. Rick and Tod went out of their way to ensure we received a fair and hassle free experience. Rick went out of his way to ensure we two used vehicles. Rick and Tod went out of their way to ensure we received a fair and hassle free experience. Rick went out of his way to ensure we found the vehicles we were interested in. Rick even called us to let us know about a new incentive program from GM that went in effect before we actually finalized finances on the Equinox which really benefited us and enabled us to pick up the SUV earlier than we expected. Tod was extremely personable and found attractive financing for our daughter's Malibu. Even when he had to re-do the paperwork on the Equinox, he remained very personable and extremely informative. Ryan worked with Rick to get us the best deal. Thanks to all of these gentlemen for making our two purchases a great experience. More

todd was great. he was always reachable to answer my questions, gave me a good price, prepared the car well for pick-up, and made the whole buying process extremely easy.before dealing with todd, i and questions, gave me a good price, prepared the car well for pick-up, and made the whole buying process extremely easy.before dealing with todd, i and spoken to a couple other sales people in both wyoming (where i'm from) and ohio. todd was clearly the most helpful and interested in having my business. i would definitely work with todd again and recommend him to others. More

I was very impressed with Lima Auto Mall and would highly recommend them to anyone looking to purchase a vehicle. I have purchased both new and used cars in the past and even though I purchased a used car, recommend them to anyone looking to purchase a vehicle. I have purchased both new and used cars in the past and even though I purchased a used car, I was treated as if I purchased a new car. I have had the experience of purchasing approximately 7 used cars prior to this and this was by far the best experience. My salesman, Todd Tetreault responded immediately to my online inquiry and provided me any information I requested. He was never pushy and treated me with respect. The car was clean and in front of the entrance when I arrived from the Toledo area. Also, he was very knowledgeable and explained everything about the car before I left. More

Working with Dave was a real pleasure. Once I inquired about the car by phone he quickly answered all of my questions in a friendly and courteous manner but he was never pushy. He also knew what he was ta about the car by phone he quickly answered all of my questions in a friendly and courteous manner but he was never pushy. He also knew what he was talking about. By the time we drove down from Toledo to look at and buy the car he had everything in order to get us out the door in very short order. We were very impressed with this out of town dealer. More

I've known Steve Morrison and others at the dealership for over 30 years. They're all good people. Bill Timmermeister, the dealer, is a good personal friend. dealership for over 30 years. They're all good people. Bill Timmermeister, the dealer, is a good personal friend. More

Steve was very friendly and Knowledgeable on our purchase. He stayed past closing just to talk with us and help get the process started for first thing the following day. Steve and Aaron helped get purchase. He stayed past closing just to talk with us and help get the process started for first thing the following day. Steve and Aaron helped get us in touch with a great credit lender and was able to get us our vehicle. Aaron was also nice and friendly. More

Chase greeted us at the door. He was friendly and outgoing. He addressed all of our questions and researched those for which he had no answer. He was very motivated to facilitate reaching terms tha outgoing. He addressed all of our questions and researched those for which he had no answer. He was very motivated to facilitate reaching terms that were acceptable to us and to the dealership. Once the deal was agreed upon, Chase wasted no time setting everything in motion to complete the transaction. Our insurance company (State Farm) was made aware of the acquisition and we completed all of the requirements to have us covered before we left the dealership. My agent called today to confirm the transaction and was very impressed that the dealership proactively initiated the process, as were we. Chase was the first representative of the company that we met and he made a very positive first impression, one that will be remembered....Excellent!!! Ryan welcomed us and thanked us for considering their dealership. He had a very friendly and personable attitude. After we had agreed to the deal, he came out and thanked us for our patronage. In the course of negotiating, there were instances of levity by all parties which allowed for a heightened level of comfort. Aaron was friendly, thorough and efficient. The paperwork phase progressed smoothly. There was only one hitch that was not a deal breaker. We came prepared to pay with two credit cards, but we were told that company policy allowed them to only accept up to $4000.00 on a card. It wasn't made known to us until we were in the final stages of the process. We didn't have a check, so they processed $4000.00 on the card and their representative will pick up our check with the balance at our house (100 miles away). As I write, a check for the balance is awaiting their arrival. We made an auto purchase a couple of years ago, at another dealership, that allowed us to pay with the cards. When making a future purchase, Lima Auto Mall will be at the top of the short list for our consideration. Our business with two dealerships in the past was reminiscent of dealing with the mafia and is the main reason they were not even on our long list. More

marc was very knowledgeable and patient knowing I was reluctant to buy at this time. with gentle prodding I drove the car on Tuesday and pick the same car up as a purchase on Wednesday. marc explain ever reluctant to buy at this time. with gentle prodding I drove the car on Tuesday and pick the same car up as a purchase on Wednesday. marc explain every bell and whistle on the car prior to and after buying the car. having used the service dept. for another vehicle I knew this is where I would purchase another car. thank you marc for your time and patience knowing this was a big step for a retired person. More

I was greeted the moment I walked into Lima Auto Mall, Mike went to the lot and drove the 2014 Cruze I was interested in right to the door. When went for a test drive as he explained the features of the v Mike went to the lot and drove the 2014 Cruze I was interested in right to the door. When went for a test drive as he explained the features of the vehicle. This is the second time I have leased a Cruze, I just love to drive the car. During the time I was there getting things ready to drive my new Cruze home, every salesperson greeted me with either Hi, or Good Morning. I have recommended Mike to family and they have purchased a vehicle as well. Excellent dealership and staff. More

I had a recent job change that required more driving than my current lease could afford. I explained my situation to the team at Lima Auto Mall and I had very strict criteria for what I was looking for in a my current lease could afford. I explained my situation to the team at Lima Auto Mall and I had very strict criteria for what I was looking for in a vehicle that I will be spending a lot of time in. After about a week of texting and calling back and forth they found me the exact car I was looking for down to the color combination and features I wanted. They worked above and beyond to get me a great rate (even better than my own credit union could get me), and the price was more than fair considering the amount of attention I felt I received. They even gave me more than AutoTrader Trade-In Marketplace could get me for my lease I had to trade-in! These guys stepped up in all facets of this deal and my 2014 Cadillac even has a LIFETIME warranty. Talk about peace of mind and a worry free process! The absolute best car buying experience I've ever had! I'll definitely be back for my next vehicle! Thank you guys so much for being honest and open with me during every step of the process. You made it easy! More