Lima Auto Mall

Not Your Typical Car Dealership--Amazing Experience! I have been searching within a 100 mile radius from my house for a Jeep Wrangler Unlimited. I had been looking for about 6 months (had certain specs, I have been searching within a 100 mile radius from my house for a Jeep Wrangler Unlimited. I had been looking for about 6 months (had certain specs, price, etc that I wanted) by the time I came across the one at Lima Auto Mall. And, of course, it was 100 miles away, so I did a lot of the early work via phone with Steve Morrison. Steve was very warm, friendly, and respectful and didn't give me the run around. I told him what I wanted and he was up front with everything regarding the Jeep I purchased. The financing through their listing on cars.com was simple and easy to understand. Once I was at the dealership, Aaron Brougher was extremely helpful and very thorough in explaining my financing options and was able to get me into the payment I had budgeted for. It had been quite a few years since I had purchased a vehicle. I honestly went in expecting the schmoozing and the wheeling and dealing to take place. I expected a lot of hidden fees and last minute "oh, by the way..." surprises that would result in the bottom line price of the car being very different from what we had begun with. This was not at all the case. The whole experience was extremely easy and every single part was explained thoroughly along the way--Aaron even gave me a heads up about the 1% sales tax I would have to pay to register my Jeep in Indiana due to the differing sales tax rates between Indiana and Ohio. How nice it was to be able to plan ahead knowing that was going to happen rather than getting hit with that surprise at the BMV! In all, it was actually 106 miles from my house to Lima Auto Mall and I will drive there again for my next vehicle! Thanks so much, guys! More

Buying a Cadillac First Cadillac I've bought & am well pleased with the car. Buying experience was pleasant. Very friendly staff, but Joe Shaw is a very tough negotiato First Cadillac I've bought & am well pleased with the car. Buying experience was pleasant. Very friendly staff, but Joe Shaw is a very tough negotiator. I got a great car but at Joe's price not mine. It was a fair price with a warranty so overall I'm happy so far. I would buy from them again. More

First Time Buyer Does it Easy Thanks to Dave As I was looking for a car online, I stumbled upon a vehicle that matched everything I was looking for. My next step was to e-mail the dealership and As I was looking for a car online, I stumbled upon a vehicle that matched everything I was looking for. My next step was to e-mail the dealership and make contact with a sales person. When I was contacted, in a very timely manner, my questions were answered without any hesitation or lengthy duration. If it was not for Dave, I probably would still be looking and second guessing every car I saw that matched my criteria. Dave, made sure that I was comfortable during the whole experience. Texting me, calling me, keeping in contact with my since I was 90 miles away from the dealership. When I arrived at the dealership, he had the vehicle ready and did not waste a second of my time. With nothing but honest answers, a great experience, and an exceptional staff around him, Dave and Lima Auto Mall made my first car buying experience one I will never forget. I would recommend Lima Auto Mall and Dave to anyone. More

excellent Dave's survive completely exceeded my expectations, after having cars sold out from under me in the past Dave held the car for me for a week and a hal Dave's survive completely exceeded my expectations, after having cars sold out from under me in the past Dave held the car for me for a week and a half before I was able to drive from two states away to pick up and finalize the mustang, the car completely exceeded my expectations I couldn't ask for a better quality of vehicle, price, and services More

All Around Great Experience I traveled from Toledo to Lima Auto Mall to see a specific vehicle they had listed on Auto Trader. From my very first email contact through the finan I traveled from Toledo to Lima Auto Mall to see a specific vehicle they had listed on Auto Trader. From my very first email contact through the financing process, the people at Lima Auto mall were friendly, interested, and a pleasure to deal with. Todd was waiting for me when I arrived, answered all my questions, and had the car ready for a test drive. Most importantly, I felt no high pressure to buy. I would recommend Lima Auto Mall and Todd Tetreault to anyone. It was definitely worth the drive. More

Finally a dealer that gets it. Finally a dealer who gets how to work with and talk to customers. I appreciated how I was treated when I drove up in my old vehicle while looking at a Finally a dealer who gets how to work with and talk to customers. I appreciated how I was treated when I drove up in my old vehicle while looking at a $40k one. I was quickly taken care, given a test drive, I was not talked down to or intimidated in any way during the sales process. I traded in a vehicle so there was a little negotiation in regards to that. There was no BS in how they dealt with me. I appreciate the honest and upfront conversation. I was given a fair deal and was walked through each step of the process. Dave was kind, courteous and an absolute professional all along the way. He followed up with me a few times after I left to ensure all was well and if I was happy. He did not call trying to upsell, but to simply make sure I was happy. Where does that EVER happen anymore??? I will buy my next vehicle from Lima Auto Mall and Dave Osbon. More

Great experience Dave drove 4 hours to deliver my wife's Suburban. He adjusted his schedule to fit her day. Once here, he was very professional and pleasant. Great Dave drove 4 hours to deliver my wife's Suburban. He adjusted his schedule to fit her day. Once here, he was very professional and pleasant. Great experience. More

great experience Rick went above and beyondhis help with us finding a car and with getting everything ready for the car he is a great employee and I would recommend hi Rick went above and beyondhis help with us finding a car and with getting everything ready for the car he is a great employee and I would recommend him and the dealership to anyone who's looking for a car. thank you for the wonderful experience that I had and if I ever need another car I will definitely come back there More

Rainy Monday Durango Marc was willing to help us even tho the weather was very rainy. Very friendly and willing to help us anyway he could...went back on Friday to pick up Marc was willing to help us even tho the weather was very rainy. Very friendly and willing to help us anyway he could...went back on Friday to pick up my floor mats that had been cleaned and the staff in the detail area were great and vaccumed the Durango up and ran it thru the wash. They even cleaned up what the other detailer hadn't cleaned .Now waiting on the carfax and owner's manual and having the key phob fixed... More

Buying experience was a positive one Stacia was a pleasure to work with. We were on a tight time line to find our son a vehicle before we had to head back home to Florida. Stacia kept i Stacia was a pleasure to work with. We were on a tight time line to find our son a vehicle before we had to head back home to Florida. Stacia kept in contact with us and the overall experience was a positive one. I would definitely refer family and/or friends. More