Lima Auto Mall

excellent and professional Our visit was pleasant and friendly. Rob was not pushy, was very knowledgeable. We felt comfortable talking with Rob so we returned to look at a veh Our visit was pleasant and friendly. Rob was not pushy, was very knowledgeable. We felt comfortable talking with Rob so we returned to look at a vehicle, not intending to buy right away. The vehicle was clean, while on the lot and Rob made it clear if were interested let him know anytime. He even gave me his cell number to call anytime. Everything went very smooth and we purchased the vehicle with a very nice deal as well. Excellent team. More

great dealership from saleman to sales mgr to gm come to dealership on 11000 truck changed mind to 12 year newer truch and a little over 30k no pressure mike is good salesman will recommend him and come to dealership on 11000 truck changed mind to 12 year newer truch and a little over 30k no pressure mike is good salesman will recommend him and dealership to anyone in market to buy a new automobile thanks terry law More

Excellent experience Purchased a 2016 Traverse. Everyone worked hard to get us a deal that worked for us. I never felt I needed to be pushy or assertive because I explaine Purchased a 2016 Traverse. Everyone worked hard to get us a deal that worked for us. I never felt I needed to be pushy or assertive because I explained my expectations and they followed through. Tyler Hawk was a great salesman to work with and I never felt pressured to sway from my original goal. Easily the best car buying experience I have had. More

Great Service Would like to thank Steve Morrison of the Lima Auto Mall for all his help and service. I was involved in an accident on May 3, 2017 and my car was to Would like to thank Steve Morrison of the Lima Auto Mall for all his help and service. I was involved in an accident on May 3, 2017 and my car was totaled. I had purchased the car new in 2010 and I called Steve to help get an different car. Within two days he found what I was looking for and I purchased the car. I want to thank Steve and the Dealership for helping me out at an inconvenient time. More

Another good experience at Lima Auto Mall Went in to get my vehicle repaired (new water pump, ugh!)...ended up buying a newer vehicle. My go-to salesman is Ryan Swaney. He's always helpful, do Went in to get my vehicle repaired (new water pump, ugh!)...ended up buying a newer vehicle. My go-to salesman is Ryan Swaney. He's always helpful, doesn't give me a runaround, answers all my questions to the point, treats me with respect and no cheesy salesmen tactics. After decision made to purchase, Mike Tanquay took care of transferring OnStar and XM Radio accounts to new vehicle and all other lose ends. Everything handled as quickly and easily as possible by these two men. This is the 6th vehicle I've purchased from Lima Auto Mall, 3 of those from Ryan. More

New Car Purchase Pruchased a used Chevy Cruze. The whole experiencce was very enjoyable. Rick Jones and Ryan Swaney were both wonderful to work with. Love the car! Pruchased a used Chevy Cruze. The whole experiencce was very enjoyable. Rick Jones and Ryan Swaney were both wonderful to work with. Love the car! More

Purchasing an SUV My husband and I met with Mr. Ryan Swaney, Mr. Justin Engle, and Mr. Aaron Brougher and these professionals did a superb job in meeting our needs for My husband and I met with Mr. Ryan Swaney, Mr. Justin Engle, and Mr. Aaron Brougher and these professionals did a superb job in meeting our needs for an SUV. All questions were answered and negotiations were quite simple, successful and received a great interest rate on the vehicle. I would highly recommend this dealership to our family and friends knowing they would be taken care of with their vehicle requirements. Thank you to all of the Lima Auto Mall team! More

Overall good experience, trade in process poor Purchased a used 2014 Silverado 4x4 which is in wonderful condition. The process of setting up an appointment and test driving the truck was a piece o Purchased a used 2014 Silverado 4x4 which is in wonderful condition. The process of setting up an appointment and test driving the truck was a piece of cake. The salesman, Justin Engle, was kind, courteous, professional and knowledgeable about the truck. He greeted us with a smile and numerous compliments on our current car ('05 BMW 325ci which we traded in). All went well with test drive of both vehicles and then the negotiation began. The truck was priced fairly and I see no need to haggle. My trade in on the other hand was another story. The initial offer was below rough trade in according to NADA, which the dealership claimed is no longer a viable source of information and is no longer used. They later referenced NADA however when defending the price of their truck. After the better part of two hours of our Salesman going back and forth with his Manager, we finally arrived at a disappointing offer for our car. This process is common and the same process as I had experienced in 1987 when I bought my first new car. There has to be a better way, it's just too painful. After "the deal" was settled, it was off to the Finance Manger, Aaron Brougher who was a delight. We hammered out the paperwork and arranged for Ziebart protection which seems quite impressive so far. All was set and we left feeling somewhat good about the deal. Two days later we returned to pickup the truck and all went perfectly. If it weren't for the trade in issue, this would have been a nearly perfect experience. So, think long and hard before trading in, and if you do prepare yourself for the worst. No trade in, enjoy the experience! More

Fast friendly service Ryan and Justin were very helpful in getting me out of a lease and helping me get into a newer vehicle. I have no complaints whatsoever. They worked a Ryan and Justin were very helpful in getting me out of a lease and helping me get into a newer vehicle. I have no complaints whatsoever. They worked around my schedule and didn't waste my time. Justin was very knowledgeable regarding product knowledge and answered all my questions. More

Quick, Easy, Affordable This is the second vehicle I have purchased from Lima Chevy. Rob Crist has worked with me both times, and he has been excellent. His customer service This is the second vehicle I have purchased from Lima Chevy. Rob Crist has worked with me both times, and he has been excellent. His customer service is unmatched. I was in and out in less than 2 hours on my day of purchase. He even helped me with scheduling an install for a remote car starter and set up my On Star for me. Rob and the rest of the team at Lima Chevy are a class act. I would recommend 10/10 times! More