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Lilliston Ford Inc. - Service Center

Vineland, NJ

4.6
174 Reviews
Call Service Center (856) 238-1916

174 Reviews of Lilliston Ford Inc. - Service Center

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June 02, 2023

Very inefficient. It took 2 hours for an oil change and tire rotation. I had to approach the service desk after an hour and a half and they told me it was normal to ta More

by joseph darminio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabrielle
Report | Print
Jun 02, 2023 -

Lilliston Ford Inc. responded

I'm sorry to hear about your poor experience, Joseph. We strive to deliver timely and efficient service, and it sounds like we did not meet that goal. I would appreciate the chance to address this matter with you directly and see how we can improve in the future. Please reach out to me at your convenience so we can discuss further. Thank you. Ivan Nelson - General Manager - 856-691-2020

June 01, 2023

I took my truck in to have the light plug fixed in the back and it wasn't done and they charged me a $190 I'm. Not Happy More

by George
Recommend Dealer
No
Employees Worked With
Jason.
Report | Print
Jun 02, 2023 -

Lilliston Ford Inc. responded

George, we're sorry to hear about your negative experience. It's important to us that our customers leave happy with the work completed, and we would like the opportunity to discuss this further. Please contact us at your earliest convenience so we can make this right. Thank you, Ivan Nelson - General Manager - 856-691-2020

May 31, 2023

Very understanding, always try to solve your problem, always ready to listen to and help! More

by rwmorrissr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Jun 01, 2023 -

Lilliston Ford Inc. responded

We can't thank you enough for your kind words! Our team at Lilliston Ford is always here to ensure you receive the best service around. See you next time!

May 26, 2023

They are always good about checking everything. I appreciate attention to detail - it avoids trouble later. More

by rnan77.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynda
Report | Print
May 26, 2023 -

Lilliston Ford Inc. responded

Thank you for sharing and leaving Lilliston Ford a five-star review! We are happy to hear that our team delivered meticulous service. Take care!

May 22, 2023

Very nice and communicates to customer thoroughly including any possible issues with vehicle and if everything was ok More

by amazzeo56@gmail.com
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
May 23, 2023 -

Lilliston Ford Inc. responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Lilliston Ford team. Drive safely, and we hope to see you back!

May 10, 2023

Friendly, respectful, knowledgeable, and ha d . my car in and back out on the road in a half hour More

by Jag1898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
May 11, 2023 -

Lilliston Ford Inc. responded

Thank you for your fantastic review! Here at Lilliston Ford, we strive to provide friendly and respectful service to each and every customer, and we're glad that our team was able to get you back on the road quickly. See you next time!

May 08, 2023

Great experience every visit service and sales. Just serviced my van and bought out my lease. Attentive and great value!! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine and Jim Frye
Report | Print
May 26, 2023 -

Lilliston Ford Inc. responded

Mike, we're thrilled to hear that your experiences with our service and sales teams have been nothing short of great here at Lilliston Ford. We appreciate you entrusting us with both servicing your van and buying out your lease. Thank you for your feedback, and we look forward to continuing to provide you with attentive and valuable service in the future.

April 22, 2023

The service department was kind and informative. Lynda did a great job communicating with me. More

by chief251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynda
Report | Print
April 20, 2023

The service department kind and informative looking for honest service department so far so good 👍🏻 More

by bpass01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob and garage manager
Report | Print
April 03, 2023

I was not happy because my sales rep John I. was not informed of what was needed to be done to my F-250. John always verifies the need for any additional service/repair needing to be done. I h More

by lou.pantalone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John I
Report | Print
Apr 03, 2023 -

Lilliston Ford Inc. responded

Hi lou.pantalone, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Stacey Lilliston - President

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