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Lilliston Chrysler Dodge Jeep - Service Center

Millville, NJ

4.5
76 Reviews

76 Reviews of Lilliston Chrysler Dodge Jeep - Service Center

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March 22, 2024

Mike my service manager was great. Very polite and informative. My mechanic Paul was fantastic. His workmanship was outstanding, my Tahoe runs better than ever after Paul replaced all More

by Elliottr1453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Lilliston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic Paul 5 stars as well
Mar 22, 2024 -

Lilliston Chrysler Dodge Jeep responded

Rob, we're glad to know that Mike and Paul provided you with excellent service at Lilliston Chrysler Dodge Jeep Ram! It's great to see your Tahoe is running better than ever. Thanks for the review, we appreciate it!

March 17, 2024

Appointment easy to make. Service was adequately done. Professionally trained staff. In and out in reasonable time More

by grdouglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Lilliston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Lilliston Chrysler Dodge Jeep responded

We're glad to know you found our appointment process easy and service satisfactory at Lilliston Chrysler Dodge Jeep Ram. Thanks for your positive feedback about our professional staff and efficient timing!

March 15, 2024

Always a high level of service and support. Great dealership their service department has always treated me with kindness and respect. Have had 3 vehicle worked on there and no issues at all! More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Lilliston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly and Mike
Mar 18, 2024 -

Lilliston Chrysler Dodge Jeep responded

Lou, we're delighted to know that you've consistently received high-quality service from our team at Lilliston Chrysler Dodge Jeep Ram. Thanks for trusting us with your vehicles!

January 27, 2024

Always takes good care of our cars. Bought both there. Jimmy in sales and Holly in service are the best! Courteous, professional and honest!! More

by Beth and Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly
Jan 29, 2024 -

Lilliston Chrysler Dodge Jeep responded

Beth, we're so glad to know that Jimmy and Holly have been taking good care of your cars at Lilliston Chrysler Dodge Jeep Ram. Thanks for trusting us with your vehicles!

January 15, 2024

Lilliston takes good care of there customers and the needs for the repairs on the vehicles. More

by fdcssc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Lilliston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly
Jan 15, 2024 -

Lilliston Chrysler Dodge Jeep responded

Thank you for leaving Lilliston Chrysler Dodge Jeep Ram a five-star review! We appreciate your trust in our team to take excellent care of your vehicle.

January 10, 2024

I brought my vehicle in on 12/30/23 for a quick oil change. When I pulled out of the service area, my traction light came on. The next day my engine light came on. I returned to the Service Center on 1 More

by Gwendolyn Glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey Lilliston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Lilliston Chrysler Dodge Jeep responded

Gwendolyn, I'm sorry to hear about your experience. It's concerning that you've had these issues following a routine service with us, and we certainly want to look into this further for you. We strive for transparency in all our services, and it seems like there may have been some misunderstanding here. Please reach out so we can discuss the details of what happened directly - thank you. Scott Hulbert - Service Manager - 8565060927

December 31, 2023

Offers express service. Clean waiting area. Quick check in. Turn around time a bit longer than expected More

by Terrilewis2712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly
Jan 02, 2024 -

Lilliston Chrysler Dodge Jeep responded

We're glad to know you found our check-in prompt and waiting area clean at Lilliston Chrysler Dodge Jeep Ram! We appreciate your feedback about the turnaround time and will keep it in mind as we work to improve our efficiency. Thanks for the review! Scott Hulbert - Service Manager - 8565060927

December 18, 2023

Holly and the staff of Lilliston Chrysler jeep ram are very friendly and knowledgeable they always give great service and get the job done More

by BigfootMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly
Dec 18, 2023 -

Lilliston Chrysler Dodge Jeep responded

We're glad to know that you had a great experience with Holly and our team at Lilliston Chrysler Dodge Jeep Ram. We strive for excellent service, so your feedback is much appreciated!

December 13, 2023

The assistant service manager (Mike Bucca )always puts customer first .I don't ever complain about the work they do and again I have been a customer for about 19 plus years. More

by lopezjc57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Lilliston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Lilliston Chrysler Dodge Jeep responded

We're so glad to know that Mike and our team at Lilliston Chrysler Dodge Jeep Ram have been able to provide you with top-notch service for nearly two decades! Thanks for being a loyal customer, we appreciate your support.

December 06, 2023

Did not expect to sit there for three hours. When I first scheduled, I was told it would take roughly an hour when I got my vehicle. The paper was still on the floor on the seat, plastic wrap an More

by Reddog12g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Lilliston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Lilliston Chrysler Dodge Jeep responded

We appreciate your feedback and apologize for the longer-than-expected wait time at Lilliston Chrysler Dodge Jeep Ram. We'll work on improving our efficiency, as well as ensuring vehicles are thoroughly cleaned before delivery. Thank you for bringing this to our attention!

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