Lighthouse Buick GMC

A Happy Accident A few weeks ago our car was totaled in a collision and we needed to find a replacement quickly. My husband I both absolutely dread the car buying expe A few weeks ago our car was totaled in a collision and we needed to find a replacement quickly. My husband I both absolutely dread the car buying experience as we have had so many miserable experiences at local dealerships. However, we remembered that once, many years ago, we purchased a pickup truck from Lighthouse GMC up in Morton, Illinois. The care and service we received from Brian Moldenhauer and Jim Binegar was nothing short of phenomenal. So, we jumped onto their website and quickly found an affordable option that was not only an upgrade from what we had but also well within our budget. We made an appointment on the website for a test drive and very quickly received a text message from Ruth Moser to confirm our appointment and to see if we had any questions. Ruth graciously answered all our questions and sent us all the information we requested. Upon arriving we were immediately greeted at the door and learned the vehicle was ready for us to test drive. Just before taking the vehicle out for a test drive we were asked if there was anyone in particular we wanted to work with and of course we asked if Brian was still there. The young man said he would see if he was available while we were out for the test drive. He asked us if we were familiar with the Morton, Illinois area and when we said no he gave us some quickly and easy to follow directions for the perfect test drive experience. Before leaving the parking lot my husband and I agreed, we were sold on the vehicle. When we returned Brian was waiting for us at the door like an old friend awaiting a long overdue visit. We got caught up, like old friends do, on all the big life events, including our reason for returning to Lighthouse. Brian made the whole car buying process the most pleasurable experience going above an beyond to ensure we were well taken care of and completely happy with our choice. Being that the car that was totaled still had a lien on it and insurance had yet to pay out there was some creative financing options that needed to be researched. Two days later I received a call from Brian letting me know that they had found three different financing companies willing to work with us. The one we chose did not have a contract with Lighthouse which resulted in an extra fee, one that Lighthouse took care of instead of passing off onto us. When we came in to finalize all the paperwork we were delighted to see we would be working with Jim again. Jim took his time to go over everything with us ensuring that we understood everything we were signing and answered all of our questions. He made the most painful part of the car buying process so easy. Later when we met back up with Brian I mentioned needing to also purchase all weather floor mats Brian offered to throw in a set of new ones they had on hand at no additional charge. Brian also gifted us with gift cards for a date night dinner out as well as a delicious coffeecake courtesy of The Confectionery. Once everything was said, done, Brian took the time to sit with me in the vehicle to set up my OnStar account, connect my smart phone, programmed all my favorite radio and XM stations into the presets as well as showed me how to use all the features and perks of our new vehicle. When we left out of there we were actually happy that our previous car was totaled out. If you are ever in the market to purchase a vehicle I highly recommend going to see Brian and his team at Lighthouse. More

service review Service at Lighthouse Buick GMC is exceptional. Matt Kimmey is great service representative always friendly and helpful. Facility is clean and frien Service at Lighthouse Buick GMC is exceptional. Matt Kimmey is great service representative always friendly and helpful. Facility is clean and friendly. We highly recommend Lighthouse for any service or sales. More

Great to deal with I was looking for a specific vehicle and they had it available. I wanted more info on the vehicle and Ruth was the one that helped get pictures, etc.. I was looking for a specific vehicle and they had it available. I wanted more info on the vehicle and Ruth was the one that helped get pictures, etc... for me. She was very prompt. This was a vehicle for my Daughter and was very specific. After working with Ruth, Jeremy came in and we agreed on a sell price and proceeded with paper work. Part of the deal was to meet half way since I live in Wisconsin. They agreed and did not charge me for it!!!! We met in Janesville and finished the transaction. Jeremy and Ruth were great to Deal with. If I was to purchase another vehicle and they had it, I would not hesitate. Thanks for making my Daughter happy! More

Excellent Customer Service These guys went out of their way to get me fixed up. Had an issue with my front end suspension (Magnetic Ride Control went bad). Got me taken care o These guys went out of their way to get me fixed up. Had an issue with my front end suspension (Magnetic Ride Control went bad). Got me taken care of quickly, and the price was unbeatable. Was very pleased with how I was treated! Don't overlook them! More

Exceptional Experience From the time we entered the dealership we were impressed. Our questions were answered and we never felt pressured. I would highly recommend this de From the time we entered the dealership we were impressed. Our questions were answered and we never felt pressured. I would highly recommend this dealership to my friends and family for their purchases. Looking forward to a long relationship with this dealership. More

Bad customer service If you get to talk to Mike in service, beware... Told him I needed an o2 sender in my car and I already had a diagnostic for it with the codes. I was If you get to talk to Mike in service, beware... Told him I needed an o2 sender in my car and I already had a diagnostic for it with the codes. I was told it would be at most $89 for the diagnostic....uh I already had one....he said they or I didn’t know what we were doing and there still going to run their own and charge me for it. I asked even if I get my vehicle fixed there and he said well that’s the most he’s seen charged and could be less if it get fixed in less time. But I asked once again and said I have the report and your still charging before I show up and he said yes. I told him, I’ll go somewhere else cause I’m not paying before I even show up. That is when he started to get an attitude me and said well everywhere else is going to do the same thing. I then hung up. I then called Bob Grimm Chevrolet in Morton, il. I told him the same stuff and had the report and that service member said well how’s Tuesday work for you just bring the report with you! Well thanks Bob Grimm for training your people the correct way to treat your customers. Maybe Jeff Grimm and Bart Rinkenberger should hold a training exercise to go over lighthouse core beliefs that is written on their wall in their dealership which they say they stand by, which really doesn’t mean much...not the first time I’ve been screwed by lighthouse, if you don’t believe me you can ask Bart Rinkenberger about my past mishaps with everything that has had happen at lighthouse since I’ve bought my Jeep their back in oct 2018 just never wrote any reviews about those issues but will after this issue.... More