Lighthouse Buick GMC

service review Service at Lighthouse Buick GMC is exceptional. Matt Kimmey is great service representative always friendly and helpful. Facility is clean and frien Service at Lighthouse Buick GMC is exceptional. Matt Kimmey is great service representative always friendly and helpful. Facility is clean and friendly. We highly recommend Lighthouse for any service or sales. More

Great to deal with I was looking for a specific vehicle and they had it available. I wanted more info on the vehicle and Ruth was the one that helped get pictures, etc.. I was looking for a specific vehicle and they had it available. I wanted more info on the vehicle and Ruth was the one that helped get pictures, etc... for me. She was very prompt. This was a vehicle for my Daughter and was very specific. After working with Ruth, Jeremy came in and we agreed on a sell price and proceeded with paper work. Part of the deal was to meet half way since I live in Wisconsin. They agreed and did not charge me for it!!!! We met in Janesville and finished the transaction. Jeremy and Ruth were great to Deal with. If I was to purchase another vehicle and they had it, I would not hesitate. Thanks for making my Daughter happy! More

Excellent Customer Service These guys went out of their way to get me fixed up. Had an issue with my front end suspension (Magnetic Ride Control went bad). Got me taken care o These guys went out of their way to get me fixed up. Had an issue with my front end suspension (Magnetic Ride Control went bad). Got me taken care of quickly, and the price was unbeatable. Was very pleased with how I was treated! Don't overlook them! More

Exceptional Experience From the time we entered the dealership we were impressed. Our questions were answered and we never felt pressured. I would highly recommend this de From the time we entered the dealership we were impressed. Our questions were answered and we never felt pressured. I would highly recommend this dealership to my friends and family for their purchases. Looking forward to a long relationship with this dealership. More

Bad customer service If you get to talk to Mike in service, beware... Told him I needed an o2 sender in my car and I already had a diagnostic for it with the codes. I was If you get to talk to Mike in service, beware... Told him I needed an o2 sender in my car and I already had a diagnostic for it with the codes. I was told it would be at most $89 for the diagnostic....uh I already had one....he said they or I didn’t know what we were doing and there still going to run their own and charge me for it. I asked even if I get my vehicle fixed there and he said well that’s the most he’s seen charged and could be less if it get fixed in less time. But I asked once again and said I have the report and your still charging before I show up and he said yes. I told him, I’ll go somewhere else cause I’m not paying before I even show up. That is when he started to get an attitude me and said well everywhere else is going to do the same thing. I then hung up. I then called Bob Grimm Chevrolet in Morton, il. I told him the same stuff and had the report and that service member said well how’s Tuesday work for you just bring the report with you! Well thanks Bob Grimm for training your people the correct way to treat your customers. Maybe Jeff Grimm and Bart Rinkenberger should hold a training exercise to go over lighthouse core beliefs that is written on their wall in their dealership which they say they stand by, which really doesn’t mean much...not the first time I’ve been screwed by lighthouse, if you don’t believe me you can ask Bart Rinkenberger about my past mishaps with everything that has had happen at lighthouse since I’ve bought my Jeep their back in oct 2018 just never wrote any reviews about those issues but will after this issue.... More